Job summary

Are you looking for a career opportunity in the caring profession?Are you enthusiastic and would like to work with children?Can you work under pressure? If your answer to these questions is yes, the Health Care Assistant role may be right for you. We are looking for a Health Care Assistant to Join the Outpatient Department Team at GreatOrmond Street Hospital for Children NHS Trust. Outpatient sees 700 children daily and is based across three sites. The Job is patient focused, front of house, in a fast-paced environment. The role is to provide clinical care and support to the children and their families across all specialty teams. As a Health Care Assistant your responsibility is to ensure that children and their families'Outpatient journey is a positive experience.The main duties of this job involve a range of clinical and administrative tasks. These Include:Setting up clinic roomsPreparing patients to be seen by the doctor by taking measurements, obtainingspecimens and recording vital signsCommunicating with the child, families and multidisciplinary teamBe competent in Venepuncture of patients of all age ranges

We are looking to invest in people who are committed to a career in caring for children, young people and their families and to work as part of our team to provide an excellent patient experience.

Please read both the job description and person specification carefully and all the supporting information

Main duties of the job

• To work collaboratively as part of the healthcare team, helping registered nurses and other healthcare practitioners in the work associated with providing care to meet the health and well-being of the child/young people and their families
• Work with the registered nurses to meet the daily living needs of children and young people
• Provide comfort, reassurance and support to the child/young person and their families if anxious or distressed
• Communicate clearly, effectively and appropriately with the healthcare team, the child/young person and their family/carers/visitors
• Respond appropriately to queries, take phone messages and pass on written and verbal information to the healthcare team, the child/young person and their family/carers/visitors
• Assist in maintaining a clean environment that is conducive to safe practice, cleaning patient equipment as required
• To attend annual mandatory training and other training opportunities relevant to role
• To participate in additional training and development opportunities in order to enhance professional development

About us

We are committed to recruiting the best person for the job through a fair, open and consistent process that is free from bias and discrimination.

We are working towards becoming an anti-racist organisation. This means creating a workplace where every colleague feels seen, heard and valued, and where racism in any form has no place. Our anti-racism commitment is backed by action through our Anti-Racism Statement and action plan, developed in collaboration with our REACH staff network.

We actively challenge discrimination, dismantle barriers and embed equity across all aspects of our workforce, including recruitment, progression and development. All applicants will receive equal consideration regardless of race, ethnicity, nationality, religion or belief, sexual orientation, gender identity, age, disability, health condition or employment history.

We particularly welcome applications from ethnically diverse communities, people with disabilities or long-term health conditions, and LGBTQ+ community members. We are proud to be a Disability Confident Employer, a member of the Business Disability Forum, and a Stonewall Diversity Champion.

Our staff networks, including REACH, PRIDE, ENABLED and Women's Networks, are active and executive supported. These employee-led networks play a vital role in shaping an inclusive culture at GOSH and are open to all colleagues.

Together, we are building a culture where inclusion is not optional - it is essential.

Details

Date posted

17 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£31,554 to £33,270 a year per annum inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

271-SS-8101379-A

Job locations

Great Ormond Street Hospital for Children NHS Foundation Trust

Great Ormond Street Hospital

London

WC1N 3JH

United Kingdom

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.

Job description Job responsibilities The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.

Person Specification

GOSH Culture and Values

Essential

• Our Always values

Academic/Professional qualification/Training

Essential

• GCSE (Grade 4 - 9) in English and Mathematics or Functional Skills level 2 pass in English and Mathematics or equivalent recognised qualification
• NVQ Level 2 in Health and Social Care (e.g. University Certificate of Competence in Principles of Children & Young People Healthcare, advanced diploma, Higher apprenticeship Level 3) or Healthcare Support Worker Level 2
• Evidence of accepted* Care Certificate achievement (*Accepted care certificate achievement must evidence online/workbook component in addition to workplace based skills acquisition and assessment. We do not accept Care Certificates gained solely via an online platform.)
• Willingness to develop and undertake in-house study

Experience/Knowledge

Essential

• Has the ability to recognise situations that require reporting and demonstrates the ability to escalate to a senior person where appropriate
• Knowledge and understanding of the health service
• Knowledge and understanding of the needs of child/young person and their families. Including: ? Nutrition and hydration ? Dignity and respect ? Infection control ? Safeguarding vulnerable people ? Health promotion Confidentiality
• Experience of contributing to an inclusive workplace culture
• Able to provide essential care to patients as directed
• Experience of working as part of a diverse team
• Understanding of working with children/young people and their families who are critically or chronically ill
• Demonstrable previous experience of providing direct patient care in a hospital or experience in caring for children/young people in a child/young person community healthcare/hospice setting
• Previous experience of working with children/young people
• Experience of working within a team

Desirable

• Previous experience in participating in audits, clinical trial programmes and training

Skills/Abilities

Essential

• Able to carry out administrative and clerical duties appropriate to their work area
• Demonstrates a caring and compassionate approach to patients, families and colleagues
• Able to organise and work autonomously
• Work in a professional manner and in accordance with the Code of Conduct for Healthcare Support workers

Desirable

• Able to contribute to service improvement

Person Specification GOSH Culture and Values Essential Our Always values Academic/Professional qualification/Training Essential GCSE (Grade 4 - 9) in English and Mathematics or Functional Skills level 2 pass in English and Mathematics or equivalent recognised qualification NVQ Level 2 in Health and Social Care (e.g. University Certificate of Competence in Principles of Children & Young People Healthcare, advanced diploma, Higher apprenticeship Level 3) or Healthcare Support Worker Level 2 Evidence of accepted* Care Certificate achievement (*Accepted care certificate achievement must evidence online/workbook component in addition to workplace based skills acquisition and assessment. We do not accept Care Certificates gained solely via an online platform.) Willingness to develop and undertake in-house study Experience/Knowledge Essential Has the ability to recognise situations that require reporting and demonstrates the ability to escalate to a senior person where appropriate Knowledge and understanding of the health service Knowledge and understanding of the needs of child/young person and their families. Including: ? Nutrition and hydration ? Dignity and respect ? Infection control ? Safeguarding vulnerable people ? Health promotion Confidentiality Experience of contributing to an inclusive workplace culture Able to provide essential care to patients as directed Experience of working as part of a diverse team Understanding of working with children/young people and their families who are critically or chronically ill Demonstrable previous experience of providing direct patient care in a hospital or experience in caring for children/young people in a child/young person community healthcare/hospice setting Previous experience of working with children/young people Experience of working within a team Desirable Previous experience in participating in audits, clinical trial programmes and training Skills/Abilities Essential Able to carry out administrative and clerical duties appropriate to their work area Demonstrates a caring and compassionate approach to patients, families and colleagues Able to organise and work autonomously Work in a professional manner and in accordance with the Code of Conduct for Healthcare Support workers Desirable Able to contribute to service improvement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Great Ormond Street Hospital for Children NHS Foundation Trust

Address

Great Ormond Street Hospital for Children NHS Foundation Trust

Great Ormond Street Hospital

London

WC1N 3JH

United Kingdom

Employer's website

https://www.gosh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Great Ormond Street Hospital for Children NHS Foundation Trust

Address

Great Ormond Street Hospital for Children NHS Foundation Trust

Great Ormond Street Hospital

London

WC1N 3JH

United Kingdom

Employer's website

https://www.gosh.nhs.uk/ (Opens in a new tab)