Job description

Job responsibilities

• Oversee the daily running of the practice.
• Ensure adequate staffing levels across reception and administration teams.
• Develop and implement operational procedures and policies.
• Monitor service performance against practice objectives and NHS requirements.
• Lead business continuity and contingency planning.

• Manage and supervise non-clinical staff.
• Support recruitment, induction, training, and performance management processes.
• Conduct appraisals and regular staff reviews.
• Promote staff wellbeing and positive team culture.

Person Specification

Experience

Essential

• Essential Qualifications
• Educated to degree level or equivalent experience.
• Evidence of management or leadership training.
• Essential Experience
• Experience managing staff within a healthcare or primary care environment.
• Experience of operational management.
• Experience of handling complaints and service improvement initiatives.
• Experience working with policies, governance, and compliance frameworks.
• Essential Skills
• Strong leadership and people management skills.
• Excellent organisational and prioritisation abilities.
• Effective communication and interpersonal skills.
• Ability to analyse data and produce reports.
• Problem-solving and decision-making capability.
• Good IT skills including Microsoft Office and clinical systems.
• Desirable
• Experience within General Practice.
• Knowledge of CQC regulations.
• Knowledge of NHS contracts and primary care services.
• Experience of project and change management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodbank Surgery

Address

Woodbank Surgery

2 Hunstanton Drive

Brandlesholme, Bury

Lancashire

BL8 1EG

United Kingdom

Employer's website

https://www.woodbanksurgery.nhs.uk/index.aspx (Opens in a new tab)