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Receptionist - Maternity cover 1 year
Northumberland House Surgery View all jobs
Posted 18 day(s) ago
Reference: 2348184
Job summary
Northumberland House Surgery in Kidderminster are looking to recruit a part-time Receptionist to cover maternity for one year, for their busy surgery serving 13800 patients in the Wyre Forest.
Main duties of the job
The job involves:
- working on the front reception desk dealing with patients,
- dealing with queries from the whole practice team as required,
- dealing with telephone queries
- fitting into a busy and professional reception team covering an array of patient focussed tasks.
About us
Experience in a healthcare setting is essential and knowledge of EMIS Clinical system very desirable and you must be able to demonstrate excellent customer service skills through previous roles.
The successful applicant will be required to work 30 hours per week Monday to Friday spread across the practice opening hours of 8am 6.30pm and participate in a Saturday rota. The working pattern will be a range of shifts Monday to Friday with Saturday working as overtime on a Rota basis, please do not apply if you are unable to commit to these shifts.
You will be required to provide holiday and absence cover for your colleagues by mutual agreement.
Salary will be dependent upon experience and you will be eligible for membership of the NHS Pension scheme and a uniform will be provided.
Details
Date posted
17 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
A1947-26-0007
Job locations
Hume Street
Kidderminster
Worcestershire
DY11 6SF
United Kingdom
Job description
Job responsibilities
GENERAL DUTIES:
Arrange appointments with patients accurately and monitor flow of patients into consulting and treatment rooms when they attend the practice.
Monitor effectiveness of appointment system and report any problems or variations required.
Ensure that patients without appointments but who need urgent consultation are dealt with in a logical and non-disruptive manner.
Ensure correspondence, reports, results, etc, are filed in correct record.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.
Advise patients of relevant charges for private services, accept payment and issue receipts for same.
Respond to all queries and requests for assistance from patients and other visitors.
Enter requests for home visits including all relevant information and where necessary refer to doctor on-call.
Action requests for ambulance transportation in line with practice protocol.
Ensuring all messages and relevant information are recorded for the doctors and Nurse Practitioners attention.
Following start and end-of-day procedure when called upon to do so
Any other duties requested at the discretion of the Practice Manager.
This job description is not intended to be an exhaustive list of duties but to give a guide of the objectives and responsibilities of the post. It will be reviewed with the postholder on an annual basis.
Job description
Job responsibilities
GENERAL DUTIES:
Arrange appointments with patients accurately and monitor flow of patients into consulting and treatment rooms when they attend the practice.
Monitor effectiveness of appointment system and report any problems or variations required.
Ensure that patients without appointments but who need urgent consultation are dealt with in a logical and non-disruptive manner.
Ensure correspondence, reports, results, etc, are filed in correct record.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.
Advise patients of relevant charges for private services, accept payment and issue receipts for same.
Respond to all queries and requests for assistance from patients and other visitors.
Enter requests for home visits including all relevant information and where necessary refer to doctor on-call.
Action requests for ambulance transportation in line with practice protocol.
Ensuring all messages and relevant information are recorded for the doctors and Nurse Practitioners attention.
Following start and end-of-day procedure when called upon to do so
Any other duties requested at the discretion of the Practice Manager.
This job description is not intended to be an exhaustive list of duties but to give a guide of the objectives and responsibilities of the post. It will be reviewed with the postholder on an annual basis.
Person Specification
Qualifications
Essential
- Experience in a GP Healthcare Setting
- Competent in EMIS Web Clinical System
- Professional Telephone Manner
- Good Team Player
- Experience of working in a Customer facing role
- Competent in Microsoft Office programmes
- GCSE or Equivalent in English Language at Grade C or above
- GCSE or Equivalent in Maths at Grade C or above
Desirable
- Competent in email use and management
- Knowledge of Medical Terminology
Experience
Essential
- Experience in a GP Healthcare Setting
- Competent in EMIS Web Clinical System
- Professional Telephone Manner
- Good Team Player
- Experience of working in a Customer facing role
- Competent in Microsoft Office programmes
- GCSE or Equivalent in English Language at Grade C or above
- GCSE or Equivalent in Maths at Grade C or above
Desirable
- Competent in email use and management
- Knowledge of Medical Terminology
Person Specification
Qualifications
Essential
- Experience in a GP Healthcare Setting
- Competent in EMIS Web Clinical System
- Professional Telephone Manner
- Good Team Player
- Experience of working in a Customer facing role
- Competent in Microsoft Office programmes
- GCSE or Equivalent in English Language at Grade C or above
- GCSE or Equivalent in Maths at Grade C or above
Desirable
- Competent in email use and management
- Knowledge of Medical Terminology
Experience
Essential
- Experience in a GP Healthcare Setting
- Competent in EMIS Web Clinical System
- Professional Telephone Manner
- Good Team Player
- Experience of working in a Customer facing role
- Competent in Microsoft Office programmes
- GCSE or Equivalent in English Language at Grade C or above
- GCSE or Equivalent in Maths at Grade C or above
Desirable
- Competent in email use and management
- Knowledge of Medical Terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Northumberland House Surgery
Address
Hume Street
Kidderminster
Worcestershire
DY11 6SF
United Kingdom
Employer's website
https://www.northumberlandhousesurgery.co.uk/ (Opens in a new tab)
Employer details
Employer name
Northumberland House Surgery
Address
Hume Street
Kidderminster
Worcestershire
DY11 6SF
United Kingdom
Employer's website
https://www.northumberlandhousesurgery.co.uk/ (Opens in a new tab)