Job summary

Job title: Administrator Location: The Practice St Albans Salary: £25,838.00 Hours: 61 hours (2 positions) Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and

Main duties of the job

Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. Emailing, scanning and coding clinical correspondence. Processing prescriptions requests. Utilising other information systems to support efficient workflow processes. Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Experience with SystmOne. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidentiality and data security. Previous experience of working in the NHS is welcome but not essential. How well support you: 27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system and annual formative clinical assessments to support competency development. Car benefit scheme. Cycle to work scheme.

About us

At Operose Health, we deliver local primary care on a large scale, aiming to improve access, outcomes, and patient experience. Our team members embody our values and are empowered to excel in serving our patients and collaborating with each other. Our principles include caring by listening with compassion and understanding, being open-minded, and supporting people towards a healthier future. We are ambitious, driven by our passion to transform patient experience and continuously innovate in primary care. We value resourcefulness, creativity, agility, and lifelong learning to enhance the quality of our services. We strive for excellence in our work for patients, employees, and NHS partners.

Details

Date posted

19 September 2026

Pay scheme

Other

Salary

£24,960 to £25,838 a year

Contract

Permanent

Working pattern

Full-time

Reference number

1552838769

Job locations

Operose Health

Nottingham

NG6 8AQ

United Kingdom

Job description

Job responsibilities

Job title:Administrator

Location:The Practice St Albans

Salary:£25,838.00

Hours:61 hours (2 positions)

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate:

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Experience with SystmOne
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description:

How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Job description Job responsibilities Job title:Administrator Location:The Practice St AlbansSalary:£25,838.00Hours:61 hours (2 positions)Help us to deliver great primary care by improving access, outcomes and patient experience.At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. CaringWe listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.AmbitiousThrough determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.ResourcefulCreative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.ExcellenceWe strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.Main Responsibilities:As a valued member of the Operose Health team, your key duties will include: Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. Emailing, scanning and coding clinical correspondence. Processing prescriptions requests. Utilising other information systems to support efficient workflow processes.Ideal Candidate:What we look for in new colleagues: Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Experience with SystmOne Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security. Previous experience of working in the NHS is welcome but not essential. Package Description:How well support you: 27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system and annual formative clinical assessments to support competency development. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.

Person Specification

Qualifications

Essential

• Reception or customer care experience, excellent communication (spoken and written), experience with SystmOne, basic PC skills (Word, Excel, email), ability to work within processes and maintain confidentiality.

Person Specification Qualifications Essential Reception or customer care experience, excellent communication (spoken and written), experience with SystmOne, basic PC skills (Word, Excel, email), ability to work within processes and maintain confidentiality.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Operose Health

Address

Operose Health

Nottingham

NG6 8AQ

United Kingdom

Employer's website

https://www.operosehealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Operose Health

Address

Operose Health

Nottingham

NG6 8AQ

United Kingdom

Employer's website

https://www.operosehealth.co.uk/ (Opens in a new tab)