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Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Assistant

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust View all jobs

Inner London, Greater London
Permanent
Radiographer
GBP 25,272 per year

Posted 3 day(s) ago

Reference: 263-ICG26-046-JW-B

Job summary

An exciting opportunity has arisen for an experienced person to work as an Administration Assistant in our North Cumbria Inpatient Services.

You will be the first point of contact working on reception in a ward environment, providing administrative support directly to the ward multidisciplinary team and supporting across all wardswhen required.

This role provides a comprehensive administrative support to the service, working Monday to Wednesday 9am to 5pm. Proven experience of working in similar work environment is an advantage.

Main duties of the job

The post holder will be able to evidence:

  • Experience of front-facing reception duties.
  • Experience of call handling in a busy environment - It is critical that excellent customer service is delivered in person or over the telephone.
  • Good organisational skills.
  • Be able to prioritise a fluctuating workload.
  • Proven experience of working with Microsoft Office packages.
  • Diary management skills to coordinate room bookings.
  • Provides agreed levels of support to the service to maintain cover in the absence of other administrative staff.
  • Desirable: A working knowledge of electronic patient record systems (i.e. RiO)

  • The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role.

    The post holder may also undertake additional duties as directed by the Administration Manager.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Details
Date posted

30 September 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum pro rata

Contract

Fixed term

Duration

9 months

Working pattern

Part-time

Reference number

263-ICG26-046-JW-B

Job locations

Carleton Clinic

Carleton Clinic, Cumwhinton Drive

Carlisle

CA1 3SX

United Kingdom


Job description
Job responsibilities

General administrative duties

Accurate typing skills - typing letters/reports

Diary management including room allocations

Working from shared inbox

Experienced in the use of Microsoft packages i.e Outlook and Word

Ordering stock

Issuing and maintaining security equipment i.e. Key cards, SAS alarms, and using a variety of systems that are part of the security processes at the Clinical Business Unit.

Please find attached job description for full details.

Advertising date : 30th September 2026

Closing date : 14th October 2026

We welcome your application.

Job description
Job responsibilities

General administrative duties

Accurate typing skills - typing letters/reports

Diary management including room allocations

Working from shared inbox

Experienced in the use of Microsoft packages i.e Outlook and Word

Ordering stock

Issuing and maintaining security equipment i.e. Key cards, SAS alarms, and using a variety of systems that are part of the security processes at the Clinical Business Unit.

Please find attached job description for full details.

Advertising date : 30th September 2026

Closing date : 14th October 2026

We welcome your application.

Person Specification
Education and Qualification
Essential
  • Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
  • Good general level of education up to Level 1 standard in English Language and Maths.
Desirable
  • NVQ Level 2 in Business Administration.
  • NVQ Level 2 in Customer Service.
  • Working towards Level 2 standard in Maths and English.
Skills and Knowledge
Essential
  • Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
  • Able to input data accurately and efficiently.
  • Undertake repetitive tasks whilst maintaining attention to detail.
  • Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
  • Demonstrates good customer care skills at all times.
  • Good working knowledge of office procedures.
  • Good organisational and planning skills using own initiative.
Desirable
  • Knowledge of working in an NHS environment.2
  • Ability to maintain and update patient information database(s).
Experience
Essential
  • Ability to uphold confidentiality at all times.
  • Able to prioritise and plan own workload.
  • Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
Desirable
  • Experience of working in an NHS/health care setting.
  • Experience of processing NHS/health care documentation.
  • Experience using stock ordering and/or petty cash systems.
  • Experience of working with paper-based and electronic filing systems.
Disposition
Essential
  • Discrete in handling confidential and sensitive information.
  • Able to work in accordance with Trust values and attitudes.
  • Must be able to demonstrate an understanding of equality and diversity.
Desirable
  • Awareness of need for confidentiality in accordance with both Data Protection Act and local/national guidelines.
  • Diplomacy.
Role/Team specific requirements
Essential
  • Team Player
  • Flexible with working arrangements.
Additional Requirements
Desirable
  • Able to meet the mobility requirements for the post
Person Specification
Education and Qualification
Essential
  • Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
  • Good general level of education up to Level 1 standard in English Language and Maths.
Desirable
  • NVQ Level 2 in Business Administration.
  • NVQ Level 2 in Customer Service.
  • Working towards Level 2 standard in Maths and English.
Skills and Knowledge
Essential
  • Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
  • Able to input data accurately and efficiently.
  • Undertake repetitive tasks whilst maintaining attention to detail.
  • Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
  • Demonstrates good customer care skills at all times.
  • Good working knowledge of office procedures.
  • Good organisational and planning skills using own initiative.
Desirable
  • Knowledge of working in an NHS environment.2
  • Ability to maintain and update patient information database(s).
Experience
Essential
  • Ability to uphold confidentiality at all times.
  • Able to prioritise and plan own workload.
  • Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
Desirable
  • Experience of working in an NHS/health care setting.
  • Experience of processing NHS/health care documentation.
  • Experience using stock ordering and/or petty cash systems.
  • Experience of working with paper-based and electronic filing systems.
Disposition
Essential
  • Discrete in handling confidential and sensitive information.
  • Able to work in accordance with Trust values and attitudes.
  • Must be able to demonstrate an understanding of equality and diversity.
Desirable
  • Awareness of need for confidentiality in accordance with both Data Protection Act and local/national guidelines.
  • Diplomacy.
Role/Team specific requirements
Essential
  • Team Player
  • Flexible with working arrangements.
Additional Requirements
Desirable
  • Able to meet the mobility requirements for the post
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Address

Carleton Clinic

Carleton Clinic, Cumwhinton Drive

Carlisle

CA1 3SX

United Kingdom


Employer's website

https://www.cntw.nhs.uk/careers/ (Opens in a new tab)

Employer details
Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Address

Carleton Clinic

Carleton Clinic, Cumwhinton Drive

Carlisle

CA1 3SX

United Kingdom


Employer's website

https://www.cntw.nhs.uk/careers/ (Opens in a new tab)