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Access Team Leader
Mersey and West Lancashire Teaching Hospitals NHS Trust View all jobs
Posted 3 day(s) ago
Reference: 409-8281388
Job summary
Work Pattern: Between 8:00am and 18:00pm, Monday to Friday - final arrangements will be discussed at interview.
Location: Based across both Ormskirk District General Hospital and Southport District General Hospital.
We're excited to offer a fantastic opportunity for an Access Team Leader to join Mersey West Lancashire NHS Trust, supporting our teams across the Southport and Ormskirk sites.
This is a key role for a motivated, proactive individual who thrives in a fast-paced environment. We're looking for someone who brings strong leadership qualities, excellent communication skills, and a positive, solutions-focused approach. As Access Team Leader, you'll guide and support the Access Team to deliver high-quality service, meet performance targets, and ensure a smooth and efficient patient access journey.
If you're driven, organised, and passionate about leading people to achieve great results, we'd love to hear from you.
Main duties of the job
You will play a key role in leading, motivating, and developing the Access Team, providing clear guidance, effective training, and confident leadership to help every team member perform at their best. This is a fast-paced and rewarding role, ideal for someone who brings energy, enthusiasm, and a flexible, can-do approach to meeting the needs of the service.
You will oversee the day-to-day operations of the team, ensuring smooth workflows, strong communication, and a consistently high standard of service. Building positive relationships and fostering a supportive team culture will be central to your role, alongside delivering an excellent patient experience in line with Trust expectations.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Details
Date posted
30 September 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
409-8281388
Job locations
Ormskirk Hospital
Ormskirk
L39 2AZ
United Kingdom
Job description
Job responsibilities
What Youll Bring
- A confident, professional approach, with the ability to engage effectively with a wide range of people in a fastpaced, highprofile environment
- Strong communication skills, whether facetoface, over the phone, or in writing, with the ability to adapt your style to suit the situation
- Proven decisionmaking skills, with the ability to prioritise effectively when faced with competing demands
- Excellent organisational abilities, combined with clear, concise com
Job description
Job responsibilities
What Youll Bring
- A confident, professional approach, with the ability to engage effectively with a wide range of people in a fastpaced, highprofile environment
- Strong communication skills, whether facetoface, over the phone, or in writing, with the ability to adapt your style to suit the situation
- Proven decisionmaking skills, with the ability to prioritise effectively when faced with competing demands
- Excellent organisational abilities, combined with clear, concise com
Person Specification
Our values
Essential
- We are Kind
- We are Open
- We are Inclusive
Qualifications
Essential
- NVQ level 4 in administration or relevant other subject or equivalent level of knowledge
- Educated to at least GCSE level with 5 grade at C or above or equivalent experience
- European Computer Driving Licence (ECDL)
Knowledge and experience
Essential
- Data entry experience
- Good knowledge of Administrative Systems
- Previous supervisory and staff management experience
- Knowledge of 18 week RTT and cancer targets
- Experience of dealing with customers
- Experience of dealing with complaints
Desirable
- Previous NHS experience
- Knowledge of Medway or other Patient Administrative System
- Experience of scheduling outpatient and inpatient appointments
- Experience of managing reception desks
Skills
Essential
- Standard keyboard skills
- Ability to train and motivate staff
- Ability to use own initiative when dealing with staff and patients issues
- Good organisational skills
- Ability to maintain a high level of discretion, diplomacy and tact at all times.
- Ability to prioritise own workload
- Ability to recognise and solve problems and identify when further action is required
- Excellent interpersonal skills with ability to use tact and diplomacy.
- Detail oriented and able to meet deadlines
- Good understanding of confidentiality
- Good verbal and written communication and telephone skills
other
Essential
- Combination of sitting standing and walking throughout the day.
- Frequent interruptions throughout the day when dealing with patient and staff queries
- Ability to remain calm and work effectively in pressure situations
- Daily requirement to deal with distressed patients and staff
- Occasional requirement to deal with verbal aggression from patients and staff
- Use of VDU throughout the day.
Person Specification
Our values
Essential
- We are Kind
- We are Open
- We are Inclusive
Qualifications
Essential
- NVQ level 4 in administration or relevant other subject or equivalent level of knowledge
- Educated to at least GCSE level with 5 grade at C or above or equivalent experience
- European Computer Driving Licence (ECDL)
Knowledge and experience
Essential
- Data entry experience
- Good knowledge of Administrative Systems
- Previous supervisory and staff management experience
- Knowledge of 18 week RTT and cancer targets
- Experience of dealing with customers
- Experience of dealing with complaints
Desirable
- Previous NHS experience
- Knowledge of Medway or other Patient Administrative System
- Experience of scheduling outpatient and inpatient appointments
- Experience of managing reception desks
Skills
Essential
- Standard keyboard skills
- Ability to train and motivate staff
- Ability to use own initiative when dealing with staff and patients issues
- Good organisational skills
- Ability to maintain a high level of discretion, diplomacy and tact at all times.
- Ability to prioritise own workload
- Ability to recognise and solve problems and identify when further action is required
- Excellent interpersonal skills with ability to use tact and diplomacy.
- Detail oriented and able to meet deadlines
- Good understanding of confidentiality
- Good verbal and written communication and telephone skills
other
Essential
- Combination of sitting standing and walking throughout the day.
- Frequent interruptions throughout the day when dealing with patient and staff queries
- Ability to remain calm and work effectively in pressure situations
- Daily requirement to deal with distressed patients and staff
- Occasional requirement to deal with verbal aggression from patients and staff
- Use of VDU throughout the day.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
Address
Ormskirk Hospital
Ormskirk
L39 2AZ
United Kingdom
Employer's website
https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
Address
Ormskirk Hospital
Ormskirk
L39 2AZ
United Kingdom
Employer's website
https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)