Job description

Job responsibilities

Responsible for emergency calls and keeping associated records, Cardiac Arrest, Fire, Bomb, Major Incident

Operating internal and external paging systems for on-call staff and keeping associated records.

Operating alarm systems and keeping associated records.

Reception and general clerical duties

Updating patient information

Re-booking patient appointments

Patient search/enquiries

Booking transportation

Reporting telephone faults to the Communications Supervisor

Operating the taxi system and keeping associated records.

Responsible for maintaining a clean and tidy work station.

Other appropriate duties as allocated by the supervisor/manager.

Where staff absences or lateness for work would cause the switchboard to be unmanned it is the requirement that the Telephonist on duty remains to cover the switchboard until relief is available.

In the event of an emergency it may be necessary to require staff to remain on duty to provide sufficient cover on the switchboard to handle the emergency.

Staff may be requested from time to time to work over and above those hours within their contract to help cover absences of other members of staff.

Person Specification

Qualifications

Essential

• Educated to GCSE or equivalent

Desirable

• NVQ level 2 in customer service or equivalent

Experience

Essential

• Demonstrable experience as a Telephonist/call centre staff /helpdesk staff
• Excellent IT skills with knowledge and experience of Microsoft products
• Able to work under pressure in a sensitive environment
• Be able to make decisions

Desirable

• NHS experience

Knowledge

Essential

• Self-motivated and able to work with limited supervision
• Manage/prioritise own work load

Desirable

• Knowledge of medical terminology
• Hospital knowledge and experience

Skills

Essential

• Computer and keyboard skills
• Clear verbal communication skills
• Excellent listening skills/ability to interpret requirements
• Microsoft Word, Outlook, Excel
• To have an organised and systematic approach to tasks
• Able to work under pressure
• Ability to use phone/headphones and keyboard simultaneously

Other

Essential

• Work well using own initiative and within a team
• Able to cover any duty including early & late shifts/weekends/bank holidays/nights and also emergency cover

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Liverpool Heart and chest hospital

Thomas Drive

Liverpool

L14 3PE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)