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Band 3- Appointment scheduler, Respiratory
West Hertfordshire Teaching Hospitals NHS Trust View all jobs
Posted 3 day(s) ago
Reference: 360-A-11678-A
Job summary
An exciting opportunity has arisen for a full time appointment scheduler to join the Respiratory Department at West Hertfordshire Hospitals NHS Trust.We are seeking an enthusiastic, highly organised, and motivated individual to join our busy team as a Band 3 appointment scheduler. This role involves working cross sites collaboratively within an office environment, with responsibility for managing and prioritising a varied workload to ensure all receptionist and appointment booking duties are carried out efficiently, in line with clinical urgency and the Trust's Patient Access Policy.We are a hardworking, friendly, and flexible team, adapting to ever-changing demands, and are looking for someone who can bring the same positive and adaptable approach.Working Monday to Friday.
Main duties of the job
The successful candidate will demonstrate excellent organisational skills, with the ability to manage and prioritise workload effectively. They will have first-class communication skills, maintaining a professional and approachable manner when speaking with patients and colleagues, along with a high level of attention to detail and accuracy in booking appointments and uploading documents on Cerner. An understanding of the sensitive nature of the work is essential, with the ability to handle patient information in the strictest confidence. A flexible, proactive, and collaborative approach to work is also key. This role is predominantly supporting the TB and lung cancer service.
About us
With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us.
We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare.
Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience.
Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.
We offer a variety of flexible working options as we recognise the importance of a good work life balance. www.westhertshospitals.nhs.uk/flexibleworking
If you have a disability or long-term health condition and require support or guidance please contact [email protected]
If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.
We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Details
Date posted
30 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£27,106 to £28,850 a year inc HCA
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
360-A-11678-A
Job locations
Hemel Hempstead Hospital
Cross Site
WD18 0HB
United Kingdom
Job description
Job responsibilities
The post holder will provide a comprehensive and efficient admin service within the Respiratory department across sites. This includes checking patients in on arrival, booking them in for appointments, and ensuring they are checked out appropriately after their clinic visit. The role also involves arranging follow-up appointments, scanning and uploading documents to Cerner PowerChart in line with the Trusts Secure and Share Policy, and updating patient information on relevant systems as required. The post also includes the booking of day case procedures within the department.The post holder will communicate professionally with patients and their families, both faceto-face and over the phone, and will work closely with clinicians, nursing staff, service managers, and administrative colleagues to support the delivery of an effective and patient focused Respiratory service.
Job description
Job responsibilities
The post holder will provide a comprehensive and efficient admin service within the Respiratory department across sites. This includes checking patients in on arrival, booking them in for appointments, and ensuring they are checked out appropriately after their clinic visit. The role also involves arranging follow-up appointments, scanning and uploading documents to Cerner PowerChart in line with the Trusts Secure and Share Policy, and updating patient information on relevant systems as required. The post also includes the booking of day case procedures within the department.The post holder will communicate professionally with patients and their families, both faceto-face and over the phone, and will work closely with clinicians, nursing staff, service managers, and administrative colleagues to support the delivery of an effective and patient focused Respiratory service.
Person Specification
Education and qualifications:
Essential
- Good standard of general education (GCSEs or equivalent, including English and Maths)
Desirable
- NVQ Level 2/3 in Business Administration or equivalent experience
Knowledge:
Essential
- Excellent organisational skills with the ability to prioritise workload
- Strong communication and interpersonal skills
- High level of accuracy and attention to detail
- Good IT skills (Microsoft Office and data entry systems)
- Understanding of confidentiality and data protection
Desirable
- Knowledge of NHS outpatient processes and RTT pathways
- Understanding of the Trust's Patient Access Policy
Experience:
Essential
- Previous experience in a receptionist, administrative, or customer service role
- Experience of working in a busy environment
Desirable
- Previous NHS or healthcare setting experience
- Experience using PAS systems (e.g., ERS, Cerner / PowerChart)
Person Specification
Education and qualifications:
Essential
- Good standard of general education (GCSEs or equivalent, including English and Maths)
Desirable
- NVQ Level 2/3 in Business Administration or equivalent experience
Knowledge:
Essential
- Excellent organisational skills with the ability to prioritise workload
- Strong communication and interpersonal skills
- High level of accuracy and attention to detail
- Good IT skills (Microsoft Office and data entry systems)
- Understanding of confidentiality and data protection
Desirable
- Knowledge of NHS outpatient processes and RTT pathways
- Understanding of the Trust's Patient Access Policy
Experience:
Essential
- Previous experience in a receptionist, administrative, or customer service role
- Experience of working in a busy environment
Desirable
- Previous NHS or healthcare setting experience
- Experience using PAS systems (e.g., ERS, Cerner / PowerChart)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
West Hertfordshire Teaching Hospitals NHS Trust
Address
Hemel Hempstead Hospital
Cross Site
WD18 0HB
United Kingdom
Employer's website
http://www.westhertshospitals.nhs.uk (Opens in a new tab)
Employer details
Employer name
West Hertfordshire Teaching Hospitals NHS Trust
Address
Hemel Hempstead Hospital
Cross Site
WD18 0HB
United Kingdom
Employer's website
http://www.westhertshospitals.nhs.uk (Opens in a new tab)