Job summary

If you are looking for an exciting new role to make a real difference to protecting our community, we have a fantastic opportunity for an individual to join the Powys Teaching Health Board Vaccination and Immunisation booking team.

The post holder will operate in a fast-paced environment where you will be the first point of contact for the service providing telephone and admin support to the population of Powys and the wider vaccination team.

The successful post holder will be required to have customer service experience and must be IT literate with the ability to learn new systems and software packages quickly.

Main duties of the job

• Acting as a first point of contact for the department.
• Deal with and direct calls as necessary in a professional, courteous manner acting as an ambassador for the organisationin all aspects of communication.
• Dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to the relevant departments/person, referring to others as appropriate.
• Updating of electronic and paper-based systems, collating of information.
• Responding to and resolving day to day problems that arise within the department and responding to queries, escalating where necessary.
• Handle confidential information with discretion and in accordance with Data Protection requirements.

We would particularly welcome applications from Welsh speakers; but even if you don't speak any Welsh, or want to develop your skills, don't worry: the health board will support you with training.

About us

Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.

As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.

To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.