Job summary

Working in the Histocompatibility & Immunogenetics (H&I) department, you will coordinate the provision of HLA selected products throughout the UK when requested. Supervise the work of assistant HLA selected product coordinators, ensuring a safe, reliable, and efficient service for patients requiring these blood products.

The role involves communicating with NHS Blood and Transplant (NHSBT) consultants, Hospital clinicians, hospital transfusion departments, and blood services in Northern Ireland, Scotland and Wales regarding the treatment of patients requiring HLA selected blood products.

NHSBT offers a dynamic and friendly working environment where teamwork is highly valued. Personal development is also considered a priority and is supported through extensive training, and development opportunities open to all employees.

Main duties of the job

Key duties and responsibilities for the role include:-

• Liaise with NHSBT departments to provide information on HLA selected product availability and provision.
• Communicate sensitive information regarding patient diagnosis and treatment internally and externally.
• Manage queries and complaints regarding product provision, escalating to scientific colleagues where appropriate.
• Use information from the different departments within NHSBT and hospital demand to ensure the timely and continued supply of HLA selected products.
• Collate and analyse data related to products issued and interaction with hospital users to improve user experience and efficiency of service to patients.
• Analyse trends in hospital interactions to assist in decisions on what data are compiled.
• Co-ordinate the movement of HLA selected blood products between NHSBT sites and between Uk Blood Services.
• Use planning and organisational skills to ensure Service Level Agreements for the provision of HLA selected products are met.
• Participation in NHSBT public holiday planning meetings to ensure the provision of HLA selected products is maintained, and product wastage is avoided.
• Manage a range of projects ensuring key milestones are met.

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.