Job summary

As a member of the Medical Division's Management Team, the Assistant Service Manager is responsible for ensuring the efficient and effective day-to-day running of select services within the Division and line managing designated staff. In conjunction with the Senior Operations Manager and the Associate Director of Operations, the Assistant Service Manager will identify strategic developments within the service and implement changes where agreed, ensuring the delivery of key quality, performance, and financial plans.

Supporting the Senior Operations Manager, the Assistant Service Manager will deliver the relevant Trust targets, standards, KPIs and contractual requirements, ensuring there is a robust performance management framework within the service.

The Assistant Service Manager will represent their services and the Division at internal and external meetings.

Main duties of the job

For full details of the job Role and Person Specification, please see attached Job Description.The closing date for this vacancy may change if we receive a strong response. Please ensure that you apply for any post you are interested in as soon as possible.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Details

Date posted

21 September 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£49,387 to £56,515 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

179-8269458-M

Job locations

West Suffolk Hospital NHS Foundation Trust

Hardwick Lane

Bury St Edmunds

IP332QZ

United Kingdom

Job description

Job responsibilities

For full details of the job Role and Person Specification, please see attached Job Description.The closing date for this vacancy may change if we receive a strong response. Please ensure that you apply for any post you are interested in as soon as possible.

Job description Job responsibilities For full details of the job Role and Person Specification, please see attached Job Description.The closing date for this vacancy may change if we receive a strong response. Please ensure that you apply for any post you are interested in as soon as possible.

Person Specification

Education and qualifications

Essential

• oDegree level education or equivalent
• oEvidence of continuing professional development
• oSpecialist management short courses /qualifications

Experience and knowledge

Essential

• oDemonstrate evidence of sound financial/staff management
• oProject management
• oExperience of business plan development
• oIn depth knowledge of NHS Waiting Times, regulations and all access targets.
• oGood understanding of current performance targets.
• oIT literate (MS office, Excel, Word)

Desirable

• oPrevious NHS experience
• oEvidence of managing change.
• oAbility to analyse and interpret management and patient information and make recommendations to others.
• oSound knowledge base of the NHS, current issues, values and principles of timely local access for the population.
• oExperience of working with E-care.

Skills and abilities

Essential

• oExcellent organisational skills
• oGood written & verbal communication skills
• oAbility to use problem solving skills
• oAbility to establish effective working partnership within various multidisciplinary teams
• oAbility to prioritise
• oAbility to work under pressure and maintain high standards.
• oData handling and use of databases (e.g. MS Excel)

Personal qualities

Essential

• oAble to prioritise work
• oAble to work within a multi-professional team
• oAbility to work autonomously and demonstrate initiative
• oProfessional attitude to work
• oDiplomatic and calm under pressure Willingness to learn new skills

Person Specification Education and qualifications Essential oDegree level education or equivalent oEvidence of continuing professional development oSpecialist management short courses /qualifications Experience and knowledge Essential oDemonstrate evidence of sound financial/staff management oProject management oExperience of business plan development oIn depth knowledge of NHS Waiting Times, regulations and all access targets. oGood understanding of current performance targets. oIT literate (MS office, Excel, Word) Desirable oPrevious NHS experience oEvidence of managing change. oAbility to analyse and interpret management and patient information and make recommendations to others. oSound knowledge base of the NHS, current issues, values and principles of timely local access for the population. oExperience of working with E-care. Skills and abilities Essential oExcellent organisational skills oGood written & verbal communication skills oAbility to use problem solving skills oAbility to establish effective working partnership within various multidisciplinary teams oAbility to prioritise oAbility to work under pressure and maintain high standards. oData handling and use of databases (e.g. MS Excel) Personal qualities Essential oAble to prioritise work oAble to work within a multi-professional team oAbility to work autonomously and demonstrate initiative oProfessional attitude to work oDiplomatic and calm under pressure Willingness to learn new skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

West Suffolk NHS Foundation Trust

Address

West Suffolk Hospital NHS Foundation Trust

Hardwick Lane

Bury St Edmunds

IP332QZ

United Kingdom

Employer's website

https://www.wsh.nhs.uk (Opens in a new tab)

Employer details

Employer name

West Suffolk NHS Foundation Trust

Address

West Suffolk Hospital NHS Foundation Trust

Hardwick Lane

Bury St Edmunds

IP332QZ

United Kingdom

Employer's website

https://www.wsh.nhs.uk (Opens in a new tab)