Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Education and professional qualifications

Essential

• Educated to GCSE level, NVQ level 4 or equivalent
• Good standard of written and spoken English
• Effective numerical skills

Desirable

• AMSPAR medical terminology knowledge

Royal Free Shared Commitments

Essential

• Demonstrable ability to meet the Trust shared commitments

Desirable

• n/a

Experience

Essential

• Substantial experience of dealing with the public and/ or patients in healthcare
• Previous administrative and organisational experience
• Experience of dealing with non-routine and complex problems.
• Substantial experience in a customer service environment
• Experience of handling difficult or pressurised situations
• Experience of managing and prioritising own workload and working to deadlines.
• Understanding of the requirements regarding patient confidentiality

Desirable

• Experience working within Ophthalmology, knowledge of Ophthalmology pathways
• In depth knowledge of Cerner or similar administration system
• Understanding of best practice in customer service environments

Skills and aptitudes

Essential

• Good working knowledge of IT applications (Microsoft Word, Excel, Outlook)
• Excellent customer care practice, being polite, sympathetic, patient and diplomatic
• Excellent written and verbal communication skills
• Excellent organisational skills with meticulous attention to detail.
• Ability to deal with and manage conflict
• Ability to manage workload
• An ability to support service development and improvement

Desirable

• Awareness of National and Trust pathway targets (such as 18 week RTT target)
• Ability to learn and assimilate information quickly
• Ability to use databases

Personal qualities and attributes

Essential

• Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious. Calm and positive disposition.
• Ability to confidently interact and share knowledge with staff at all levels
• Self motivated, able to use own initiative and work independently.
• Able to work under pressure to meet conflicting demands.
• Attention to detail
• Ability to work positively and effectively within a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).