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Posted 13 day(s) ago
Reference: 2354324
Job summary
We are looking for a reliable, friendly, and compassionate Part-Time Care Navigator to join our welcoming practice team.
The successful candidate will be flexible, organised, and able to work effectively as part of a team. As a Care Navigator, you will be the first point of contact for patients, carers, and healthcare professionals, providing compassionate, efficient, and professional support at all times.
Hours: 20 hours per weekWorking pattern: Monday, Wednesday, Friday 14:30-18:30, Tuesday and Thursday 09:00-13:00
Main duties of the job
Act as the first point of contact for patients, carers, and healthcare professionals.
Provide a friendly, professional, and welcoming service to all patients.
Handle telephone and online enquiries appropriately and efficiently.
Assist patients with appointments, queries, and signposting to appropriate services.
Communicate effectively with members of the practice team and external healthcare professionals.
Maintain confidentiality and follow practice policies and procedures.
Work flexibly and collaboratively as part of the wider practice team.
About us
We are a friendly and supportive GP training practice, caring for over 11,500 patients. We are committed to providing high-quality, patient-centred care and supporting the development of our staff and trainees.
Our practice has a diverse and dedicated multidisciplinary team, including:
6 GP Partners
1 Practice Nurse
2 Healthcare Assistants (HCAs)
1 Practice Manager
1 Assistant Practice Manager
4 Administrative Assistants
2 Care Navigators
9 Receptionists
We pride ourselves on working collaboratively as a team and providing a welcoming, professional, and compassionate service to our patients. We are looking for someone who shares our commitment to excellent patient care and would enjoy becoming part of our friendly practice team.
Details
Date posted
21 September 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A4281-26-0007
Job locations
1 Church Street
Darfield
Barnsley
South Yorkshire
S73 9JX
United Kingdom
Job description
Job responsibilities
Making and managing patient appointments in accordance with practice procedures.
Communicating test and investigation results to patients, following appropriate practice protocols and confidentiality requirements.
Arranging ambulance and patient transport services where required.
Receiving and appropriately processing requests for home visits.
Contacting other healthcare providers and external services on behalf of patients and the practice team.
Responding promptly to the needs and requests of GPs, Practice Nurses, and other clinical staff during surgeries.
Accurately entering, updating, and retrieving patient information using the practice computer system.
Maintaining accurate and confidential patient records at all times.
Following all practice policies and procedures, including health and safety, confidentiality, and infection prevention and control requirements.
Providing a friendly, professional, and compassionate service to patients, carers, and healthcare professionals.
Undertaking any other reasonable duties appropriate to the role and as required by the Practice Manager or senior members of the practice team.
Job description
Job responsibilities
Making and managing patient appointments in accordance with practice procedures.
Communicating test and investigation results to patients, following appropriate practice protocols and confidentiality requirements.
Arranging ambulance and patient transport services where required.
Receiving and appropriately processing requests for home visits.
Contacting other healthcare providers and external services on behalf of patients and the practice team.
Responding promptly to the needs and requests of GPs, Practice Nurses, and other clinical staff during surgeries.
Accurately entering, updating, and retrieving patient information using the practice computer system.
Maintaining accurate and confidential patient records at all times.
Following all practice policies and procedures, including health and safety, confidentiality, and infection prevention and control requirements.
Providing a friendly, professional, and compassionate service to patients, carers, and healthcare professionals.
Undertaking any other reasonable duties appropriate to the role and as required by the Practice Manager or senior members of the practice team.
Person Specification
Qualifications
Essential
- Friendly, approachable, and compassionat
- Reliable, punctual, and well organised.
- Able to communicate confidently and professionally.
- Comfortable working in a busy environment. Flexible and able
- to work effectively as part of a team.
- Committed to providing excellent patient care and customer service
Desirable
- Experience of working within General Practice
Person Specification
Qualifications
Essential
- Friendly, approachable, and compassionat
- Reliable, punctual, and well organised.
- Able to communicate confidently and professionally.
- Comfortable working in a busy environment. Flexible and able
- to work effectively as part of a team.
- Committed to providing excellent patient care and customer service
Desirable
- Experience of working within General Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Garland House Surgery
Address
1 Church Street
Darfield
Barnsley
South Yorkshire
S73 9JX
United Kingdom
Employer's website
Employer details
Employer name
Garland House Surgery
Address
1 Church Street
Darfield
Barnsley
South Yorkshire
S73 9JX
United Kingdom