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Senior Health Care Support Worker Intestinal Rehabilitation
London North West University Healthcare NHS Trust View all jobs
Posted 12 day(s) ago
Reference: 2354445
Job summary
The Senior Health Care Support Worker plays a vital role within the multidisciplinary Intestinal Failure and Rehabilitation team. Under the guidance and supervision of the specialist nutrition nursing team the post holder will be responsible for providing services in accordance with the Trusts values and behaviours in the delivery of safe and effective patient care for patients with Intestinal Failure.
Main duties of the job
Successfully manage the Intestinal Failure Database and Registry, maintaining accurate patient records and supporting service reporting requirements.
Coordinate Nutrition Nurse activities and clinic schedules to ensure efficient service delivery.
Facilitate patient pathways by creating and managing encounters for the Nurse-Led Rapid Access Clinic.
Ensure timely provision of ancillary supplies and equipment for patients receiving IV therapies.
Lead the administration and follow-up of the Nutrition Nurse Advice Line, ensuring all calls are documented, actioned, and resolved appropriately.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Details
Date posted
21 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£30,630 to £32,346 a year pa Inclusive of High Cost Area Supplement
Contract
Permanent
Working pattern
Full-time
Reference number
337-NP-9968LC
Job locations
Central Middlesex Hospital
Acton Lane
London
NW10 7NS
United Kingdom
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for further information on the key responsibilities and person requirements for this role.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for further information on the key responsibilities and person requirements for this role.
Person Specification
Education/qualifications
Essential
- Functional skills minimum level 1 Maths and English assessed via BKSB (Basic and Key Skills Builder Aptitute Test or GCSE equivalent
- Completed Care Certificate
Desirable
- Level 2 or 3 Health Care Qualification/apprenticeship, or completion of Band 3 Excellence in care.
- Competencies for existing Band 2 substantive HCSW staff who have worked in the trust at least 15 months
Knowledge & experience
Essential
- Experience of working in acute hospital setting as a Band 2 HCSW role of equivalent
- Experience of speaking with patients and healthcare professions via the phone
- Knowledge of basic IT systems with experience of using computers
Desirable
- Experience with NHS Digital Systems and willing to undertake training in local computer systems
Skills, abilities and attributes
Essential
- Understanding of responsibility, accountability and confidentiality relevant to the Senior Health Care Worker role
- Have a basic understanding of the NHS and roles of nurses, doctors, dietitians and pharmacists within the Intestinal Failure Rehabilitation Teamabilitations
- Able to communicate clearly and concisely over the phone, face to face and in writing
Desirable
- Evidence of continuing professional development
- Previous experience of working with patients with complex health needs
- Good attendance record
Person Specification
Education/qualifications
Essential
- Functional skills minimum level 1 Maths and English assessed via BKSB (Basic and Key Skills Builder Aptitute Test or GCSE equivalent
- Completed Care Certificate
Desirable
- Level 2 or 3 Health Care Qualification/apprenticeship, or completion of Band 3 Excellence in care.
- Competencies for existing Band 2 substantive HCSW staff who have worked in the trust at least 15 months
Knowledge & experience
Essential
- Experience of working in acute hospital setting as a Band 2 HCSW role of equivalent
- Experience of speaking with patients and healthcare professions via the phone
- Knowledge of basic IT systems with experience of using computers
Desirable
- Experience with NHS Digital Systems and willing to undertake training in local computer systems
Skills, abilities and attributes
Essential
- Understanding of responsibility, accountability and confidentiality relevant to the Senior Health Care Worker role
- Have a basic understanding of the NHS and roles of nurses, doctors, dietitians and pharmacists within the Intestinal Failure Rehabilitation Teamabilitations
- Able to communicate clearly and concisely over the phone, face to face and in writing
Desirable
- Evidence of continuing professional development
- Previous experience of working with patients with complex health needs
- Good attendance record
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
London North West University Healthcare NHS Trust
Address
Central Middlesex Hospital
Acton Lane
London
NW10 7NS
United Kingdom
Employer's website
Employer details
Employer name
London North West University Healthcare NHS Trust
Address
Central Middlesex Hospital
Acton Lane
London
NW10 7NS
United Kingdom