Job summary

Working within a speciality team to manage the patient pathway, taking into consideration all aspects of that pathway to include: Tracking the progress of cancer patients through their pathway of care including through the diagnostic phase, pursuing results and ensuring that all results are managed appropriately to avoid potential delay. Patients may present through various routes and recording and tracking must be in accordance with National Cancer Waiting Times standards; Ensuring all patients receive appointments and next steps in their pathway in a timely fashion whilst overseeing any other aspect of managing the patient pathway; Maintain and update relevant databases as required. To support patients and their carers re-access specialist services without delay should they need to do so The post holder will work with the Colorectal Cancer team, specifically providing support to the Clinical Nurse Specialists, MDT Coordinators and Cancer Trackers to ensure timely care for all patients in relevant specialities. It is essential that the post holder exercise initiative commensurate with the role and that confidentiality is maintained at all times.

Main duties of the job

Interact with MDT Clinical Teams regarding urgent admissions, outpatient appointments and concerns expressed by patients/relatives and General Practitioners. Communicate with General Practitioners as to the appropriate course of action, i.e. admission or available clinic appointments.

Deal with enquires and problems encountered in the tracking of the patient pathway, communicating with all agencies, which includes taking the appropriate action escalating to the appropriate person as and when required.

Ensure timely return of investigations/reports requested by medical staff. Liaising with all staff concerned e.g. medical, nursing staff, Medical Records Department, X-ray Department, Patient Contact Centre, Pathology Department and Management etc.

Chase out-standing results and if necessary, liaise with outpatient booking teams to amend patient appointments, making sure follow-up appointments following investigations are arranged where necessary.

Assist the Clinical Nurse Specialists (CNS) in the coordination of the Colorectal Cancer service and other administrative aspects of the CNS role as and when required.

About us

We operatefrom three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, andUlverstonCommunity Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies,daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Details

Date posted

22 September 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year per annum, pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

331-8200138-UHMB-A

Job locations

Royal Lancaster Infirmary

Ashton Road

Lancaster

LA1 4RP

United Kingdom

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Job description Job responsibilities To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person Specification

Personal Qualities

Essential

• Ability to work under minimal supervision.
• Demonstrates a commitment to team working.
• Evidence of continuing to update knowledge and personal development.
• Demonstrates a willingness to change as the role evolves.
• Ability to travel cross bay.
• Self motivated.
• Attention to detail.
• Cooperative, flexible, enthusiastic, approachable and friendly.
• Excellent communication skills
• Clear understanding of patient confidentiality.

Desirable

• Awareness of audit procedures.

Education and Qualifications

Essential

• Good standard of general education including GCSE Maths and English or equivalent.
• ECDL or recognised experience.
• Evidence of ongoing personal development.

Experience

Essential

• GuidanceScore Experience of undertaking a range of administrative duties.
• Experience of using MS Office Systems.
• Knowledge and use of medical terminology.
• Word processing skills.
• Knowledge of NHS data definitions relating to Cancer Standards and Cancer Waiting Times.

Desirable

• Previous NHS experience.
• Experience of using a Patient Database.
• Experience of working with spreadsheets and databases.

Skills, ability and knowledge

Essential

• Knowledge of data protection issues and the requirement for confidentiality.
• Evidence of good, clear communication skills and ability to use tact and diplomacy when speaking to patients.
• Proficiency in English language.
• Demonstrates a high level of motivation.

Desirable

• Awareness of quality management systems.
• Awareness of H&S issues.
• Knowledge of national performance targets, choose and book, access plans and governance issues.

Person Specification Personal Qualities Essential Ability to work under minimal supervision. Demonstrates a commitment to team working. Evidence of continuing to update knowledge and personal development. Demonstrates a willingness to change as the role evolves. Ability to travel cross bay. Self motivated. Attention to detail. Cooperative, flexible, enthusiastic, approachable and friendly. Excellent communication skills Clear understanding of patient confidentiality. Desirable Awareness of audit procedures. Education and Qualifications Essential Good standard of general education including GCSE Maths and English or equivalent. ECDL or recognised experience. Evidence of ongoing personal development. Experience Essential GuidanceScore Experience of undertaking a range of administrative duties. Experience of using MS Office Systems. Knowledge and use of medical terminology. Word processing skills. Knowledge of NHS data definitions relating to Cancer Standards and Cancer Waiting Times. Desirable Previous NHS experience. Experience of using a Patient Database. Experience of working with spreadsheets and databases. Skills, ability and knowledge Essential Knowledge of data protection issues and the requirement for confidentiality. Evidence of good, clear communication skills and ability to use tact and diplomacy when speaking to patients. Proficiency in English language. Demonstrates a high level of motivation. Desirable Awareness of quality management systems. Awareness of H&S issues. Knowledge of national performance targets, choose and book, access plans and governance issues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Morecambe Bay NHS Trust

Address

Royal Lancaster Infirmary

Ashton Road

Lancaster

LA1 4RP

United Kingdom

Employer's website

https://www.uhmb.nhs.uk (Opens in a new tab)

Employer details

Employer name

University Hospitals of Morecambe Bay NHS Trust

Address

Royal Lancaster Infirmary

Ashton Road

Lancaster

LA1 4RP

United Kingdom

Employer's website

https://www.uhmb.nhs.uk (Opens in a new tab)