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Receptionist/Admin Assistant
East London NHS Foundation Trust View all jobs
Posted 10 day(s) ago
Reference: 2357144
Job summary
An exciting job opportunity has popped up in the City and Hackney Directorate for a full-time band 3 receptionist/admin assistant position, working 37.5 hours a week. This is a permanent role, and we're on the lookout for someone who's super motivated and eager to jump into a busy and challenging environment. As a receptionist/admin assistant, you'll be the first point of contact at a bustling reception, providing support to service users and the Multi Disciplinary Team.
Main duties of the job
To receive all incoming calls to the Service and deal appropriately in a courteous and helpful manner.
To deal with a range of queries from the public and other agencies in a polite and helpful manner, whilst working in reception also by telephone and face to face encounters, seeking advice and guidance from colleagues, Lead admin or Operational Manager.
To ensure that all incoming post is date-stamped and distributed to the appropriate person and that out-going mail is sorted according to internal, external departments and relevant agencies.
To take and promptly pass on accurate notes and information, exercising independent judgement and discretion when handling, monitoring and filtering calls within data protection, customer care and confidentiality guidelines.
To ensure that calls from anxious and distressed patients and carers are dealt with appropriately and referred to the correct system internally.To manage the diary and appointments system and inform clinicians of their appointment arrivals.
To check patients demographics are accurate and update Rio accordingly.
To collate service user feedback and upload manual response electronically.
To co-ordinate and oversee room, interpreter bookings and report any problems as appropriate.To coordinate maintenance log and follow up job with relevant Estates department.
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Details
Date posted
22 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year per annum Inc HCA
Contract
Permanent
Working pattern
Full-time
Reference number
363-CH8255545
Job locations
City and Hackney community site
TBC
Hackney
E2 9AG
United Kingdom
Job description
Job responsibilities
Kindly refer to the job description and person specification attached to the vacancy profile of this advertisement.
Job description
Job responsibilities
Kindly refer to the job description and person specification attached to the vacancy profile of this advertisement.
Person Specification
I.T skills
Essential
- Clinical system knowledge
Desirable
- Ability to learn and develop new skills quickly
Customer sevice related skills
Essential
- People person, understanding role requirement
Desirable
- To demonstrate fair treatment and willingness to go the extra miles to support the services
Knowledge
Essential
- Understanding roles and responsibilities, flexibility, attendance
Desirable
- Ability to demonstrate an understanding of and commitment to equality, diversity and inclusion
Education/background/previous experience
Essential
- Academic grades achieved, work experience and responsibilities
Desirable
- Interest, skills, flexibility, communication and Organisation skills
Qualities
Essential
- Ability to work in a busy and pressurised environment
Desirable
- Previous teamwork experience
Person Specification
I.T skills
Essential
- Clinical system knowledge
Desirable
- Ability to learn and develop new skills quickly
Customer sevice related skills
Essential
- People person, understanding role requirement
Desirable
- To demonstrate fair treatment and willingness to go the extra miles to support the services
Knowledge
Essential
- Understanding roles and responsibilities, flexibility, attendance
Desirable
- Ability to demonstrate an understanding of and commitment to equality, diversity and inclusion
Education/background/previous experience
Essential
- Academic grades achieved, work experience and responsibilities
Desirable
- Interest, skills, flexibility, communication and Organisation skills
Qualities
Essential
- Ability to work in a busy and pressurised environment
Desirable
- Previous teamwork experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East London NHS Foundation Trust
Address
City and Hackney community site
TBC
Hackney
E2 9AG
United Kingdom
Employer's website
https://www.elft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
East London NHS Foundation Trust
Address
City and Hackney community site
TBC
Hackney
E2 9AG
United Kingdom
Employer's website
https://www.elft.nhs.uk/ (Opens in a new tab)