Job summary

Do you have lived experience of being on a mental health ward? Would you like to use your experiences to help support others?

Amazon Ward at St Charles hospital are looking for a Peer Support Worker to help support people on the ward. The postholder will use their own mental health journey, sharing their lived experience to support others.

Main duties of the job

Main duties of the job will be using own lived experience of recovery to support people both on a one to one and group setting.

Work as part of the the MDT to advocate for people's needs on the ward.

Uphold the principles of hope, opportunity and control to support people on their recovery journey.

About us

As one of our acute sites at St Charles hospital the postholder will be working in a very dynamic team as part of the wider MDT.

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. "Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."

As such, if you don't meet the Transitional Provision (above)we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.

Please noterole eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit: Skilled Worker visa: Overview - GOV.UK

Details

Date posted

22 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£31,554 to £33,270 a year per annum (pro rata P/T) inc HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

333-J-KC-0985

Job locations

St Charles Mental Health Centre

Exmoor Street

London

W10 6DZ

United Kingdom

Job description

Job responsibilities

As an integral and highly valued member of the multi-disciplinary team, the PSW will provide formalised peer support and practical assistance to service users on the ward in order for them to regain control over their lives and explore their own unique recovery journey.

Through sharing the wisdom of own lived experience, the PSW will inspire hope and belief that recovery is possible in others. Within a relationship of mutuality, they will facilitate and support information sharing to promote choice, self-determination and opportunities for the fulfilment of socially valued roles and connection to local communities.

The PSW will take a lead role in embedding recovery values within the service setting in which they work, alongside other Trust recovery champions, and act as an ambassador of recovery for the Trust with external agencies and partner organisations.

The PSW will also co-facilitate Recovery and Wellbeing College Snapshots and facilitate groups as well as support people on a one to one basis.

Job description Job responsibilities As an integral and highly valued member of the multi-disciplinary team, the PSW will provide formalised peer support and practical assistance to service users on the ward in order for them to regain control over their lives and explore their own unique recovery journey. Through sharing the wisdom of own lived experience, the PSW will inspire hope and belief that recovery is possible in others. Within a relationship of mutuality, they will facilitate and support information sharing to promote choice, self-determination and opportunities for the fulfilment of socially valued roles and connection to local communities. The PSW will take a lead role in embedding recovery values within the service setting in which they work, alongside other Trust recovery champions, and act as an ambassador of recovery for the Trust with external agencies and partner organisations. The PSW will also co-facilitate Recovery and Wellbeing College Snapshots and facilitate groups as well as support people on a one to one basis.

Person Specification

Education and Qualifications

Essential

• oWillingness to undertake or completion of Level accredited course "Developing Expertise in Peer Working."

Desirable

• Trauma informed care training

Previous Experience

Essential

• oLived experience of recovery from mental and emotional distress, and experience of using inpatient services
• oDeveloped plans for managing own recovery
• oLived experience of recovery from mental and emotional distress, and experience of using inpatient services oDeveloped plans for managing own recovery oExperience of actively supporting individuals to identify and work towards achieving personal goals in a related social care or health setting (paid or unpaid)

Desirable

• oInvolvement in service redesign and development.
• Paid or unpaid, peer support worker experience

Skills, Knowledge and Abilities

Essential

• oAbility to demonstrate first person experiential knowledge of recovery
• oAbility to demonstrate knowledge of the concept of personal recovery as it may apply to others
• oEvidence of good interpersonal skills and an ability to form peer relationships with service users and carers
• oEffective listening skills
• oAbility to communicate on all levels and to a broad scope of individuals, both internally and externally to the Trust
• oAbility to appreciate / understand other people's worlds
• oAbility to demonstrate empathy, compassion and patience
• Ability to be non judgemental
• oAn ability to act calmly and to respond in a professional manner to distress, disturbance and unpredictability
• Knowledge of how to build community links and networks
• oUnderstanding of issues arising from experiencing mental ill health
• oAbility to work unsupervised in a range of settings
• oSensitive understanding of diversity issues and an ability to promote anti-discriminatory practice/ equal opportunities
• oAbility to demonstrate practical skills to provide support with daily living activities

Desirable

• oKnowledge of current legislation which underpins health and Social Care and a working knowledge of the Equalities Act 2010 and Human Rights Act.
• oKnowledge of benefits/ employment systems
• Ability to speak other languages

APTITUDES, ATTITUDES AND PERSONAL CHARACTERISTICS

Essential

• oResilience
• oGood organisational skills
• oAbility to problem solve and create innovative solutions to help empower service users

OTHER

Essential

• Declared medically fit by the Occupational Health department to perform the duties of the post.

Person Specification Education and Qualifications Essential oWillingness to undertake or completion of Level accredited course "Developing Expertise in Peer Working." Desirable Trauma informed care training Previous Experience Essential oLived experience of recovery from mental and emotional distress, and experience of using inpatient services oDeveloped plans for managing own recovery oLived experience of recovery from mental and emotional distress, and experience of using inpatient services oDeveloped plans for managing own recovery oExperience of actively supporting individuals to identify and work towards achieving personal goals in a related social care or health setting (paid or unpaid) Desirable oInvolvement in service redesign and development. Paid or unpaid, peer support worker experience Skills, Knowledge and Abilities Essential oAbility to demonstrate first person experiential knowledge of recovery oAbility to demonstrate knowledge of the concept of personal recovery as it may apply to others oEvidence of good interpersonal skills and an ability to form peer relationships with service users and carers oEffective listening skills oAbility to communicate on all levels and to a broad scope of individuals, both internally and externally to the Trust oAbility to appreciate / understand other people's worlds oAbility to demonstrate empathy, compassion and patience Ability to be non judgemental oAn ability to act calmly and to respond in a professional manner to distress, disturbance and unpredictability Knowledge of how to build community links and networks oUnderstanding of issues arising from experiencing mental ill health oAbility to work unsupervised in a range of settings oSensitive understanding of diversity issues and an ability to promote anti-discriminatory practice/ equal opportunities oAbility to demonstrate practical skills to provide support with daily living activities Desirable oKnowledge of current legislation which underpins health and Social Care and a working knowledge of the Equalities Act 2010 and Human Rights Act. oKnowledge of benefits/ employment systems Ability to speak other languages APTITUDES, ATTITUDES AND PERSONAL CHARACTERISTICS Essential oResilience oGood organisational skills oAbility to problem solve and create innovative solutions to help empower service users OTHER Essential Declared medically fit by the Occupational Health department to perform the duties of the post.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central and North West London NHS Foundation Trust

Address

St Charles Mental Health Centre

Exmoor Street

London

W10 6DZ

United Kingdom

Employer's website

https://www.cnwl.nhs.uk/work (Opens in a new tab)

Employer details

Employer name

Central and North West London NHS Foundation Trust

Address

St Charles Mental Health Centre

Exmoor Street

London

W10 6DZ

United Kingdom

Employer's website

https://www.cnwl.nhs.uk/work (Opens in a new tab)