Job summary

An exciting opportunity has arisen for an enthusiastic and committed Part Time Administration Assistant (18.5 hours Fixed Term 12 months) to provide high-quality services to the community who use the Integrated Contraception and Sexual Health (iCaSH) services across Milton Keynes. Your main base will be 624 South Fifth Street.

To provide call taker, reception, front of house, appointment booking for patients and additional administration support function to the iCaSH service clinical and non-clinical teams.

Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.

18.5 hours per week, Monday 0900-1400 / Tuesday 0900-1400 / Wednesday 1630-20.00 Thursday 0900-1400 and Saturday on rotation 0900-1300 with half day off in that week.

Should we receive a high number of applications we reserve the right to close this vacancy at any point after 29th September 2026.

Main duties of the job

Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous, and professional manner, promptly prioritising as required dependant on urgency of enquiry.

Facilitate communication with patients booking of appointments for clinics via relevant contact methods for example, telephone, online booking, direct messaging and chat functions, using the clinical system and other local booking/waiting list processes.

Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.

Maintain accurate patient records both manual and electronic in accordance with the organisation's Record Keeping Policy.

Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner.

When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Details

Date posted

22 September 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum, per pro rota

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working

Reference number

448-AMB-8311676

Job locations

iCaSH Milton Keynes

624 South Fifth Street

Milton Keynes

MK9 2FX

United Kingdom

Job description

Job responsibilities

Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.

Maintain accurate patient records both manual and electronic in accordance with the organisations Record Keeping Policy.

When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.

When required, take bookings for meeting rooms.

Assist with archiving of clinical notes in line with NHS Trust Retention and Disposal Policy.

Provide administration support to the iCaSH Service secretaries if required.

Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.

Open, sort and prioritise clinic mail. Scanning of relevant client medical records, laboratory reports and other clinic correspondence onto the electronic patient record.

Communication

Facilitate communication with patients and booking of appointments for clinics via relevant contact methods (for example, telephone, online booking, direct messaging and chat functions) using the clinical system and other local booking/waiting list processes.

Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner.

Key working relationships

The general public including patients and their families if appropriateHead of iCaSH ServicesiCaSH Service ManagerService Support LeadClinical Nurse ManagerAdministration TeamiCaSH Locality TeamiCaSH Clinical TeamiCaSH Medical TeamOther Cambridgeshire Community Services employeesiCaSH/CCS Subcontracted ServicesExternal/Third party organisations

Budgetary Responsibility

Contribute to the financial delivery and sustainability of the department objectives.

Support with stock control and ordering as required.

People Management

Maintain own professional development and participate in The Trusts appraisal and KSF process.

Participate/support in clinical audit, service development and research projects if required.

Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes.

The post holder must adhere to infection prevention and control policies and procedures.

Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust.

The post holder should participate in Clinical & Safeguarding audits, research and service redesign and development projects as required.

The post holder is required to participate in relevant emergency preparedness process for their team.

Job description Job responsibilities Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry. Maintain accurate patient records both manual and electronic in accordance with the organisations Record Keeping Policy. When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time. When required, take bookings for meeting rooms. Assist with archiving of clinical notes in line with NHS Trust Retention and Disposal Policy. Provide administration support to the iCaSH Service secretaries if required. Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes. Open, sort and prioritise clinic mail. Scanning of relevant client medical records, laboratory reports and other clinic correspondence onto the electronic patient record. Communication Facilitate communication with patients and booking of appointments for clinics via relevant contact methods (for example, telephone, online booking, direct messaging and chat functions) using the clinical system and other local booking/waiting list processes. Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner. Key working relationships The general public including patients and their families if appropriateHead of iCaSH ServicesiCaSH Service ManagerService Support LeadClinical Nurse ManagerAdministration TeamiCaSH Locality TeamiCaSH Clinical TeamiCaSH Medical TeamOther Cambridgeshire Community Services employeesiCaSH/CCS Subcontracted ServicesExternal/Third party organisations Budgetary Responsibility Contribute to the financial delivery and sustainability of the department objectives. Support with stock control and ordering as required. People Management Maintain own professional development and participate in The Trusts appraisal and KSF process. Participate/support in clinical audit, service development and research projects if required. Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. The post holder must adhere to the Trust risk assessment and risk management processes. The post holder must adhere to infection prevention and control policies and procedures. Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust. The post holder should participate in Clinical & Safeguarding audits, research and service redesign and development projects as required. The post holder is required to participate in relevant emergency preparedness process for their team.

Person Specification

Knowledge and Skills

Essential

• Understand working with vulnerable people
• Excellent organisational skills/telephone and communication skills and ability to prioritise and plan ahead
• Working with sensitive information and protecting confidentiality

Desirable

• Knowledge of the application of administrative systems and programmes in healthcare

Qualifications and training

Essential

• Educated to GCSE level English and Maths or equivalent

Desirable

• Experience of working with databases

Experience

Essential

• Proven experience of using Microsoft Office
• Competent operator of computers and software

Desirable

• Experience in NHS or clinical setting

Person Specification Knowledge and Skills Essential Understand working with vulnerable people Excellent organisational skills/telephone and communication skills and ability to prioritise and plan ahead Working with sensitive information and protecting confidentiality Desirable Knowledge of the application of administrative systems and programmes in healthcare Qualifications and training Essential Educated to GCSE level English and Maths or equivalent Desirable Experience of working with databases Experience Essential Proven experience of using Microsoft Office Competent operator of computers and software Desirable Experience in NHS or clinical setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

iCaSH Milton Keynes

624 South Fifth Street

Milton Keynes

MK9 2FX

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

iCaSH Milton Keynes

624 South Fifth Street

Milton Keynes

MK9 2FX

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)