Job summary

Youll be responsible for supporting patients with complex needs, including those with complex mental health conditions ensuring their transport is safe, secure, and tailored to their specific requirements.

What you'll need

• A compassionate, patient-centred approach
• Experience working with mental health service users is desirable
• All training is provided, but experience in a secure transport setting is desirable

Main duties of the job

Youll be responsible for supporting patients with complex needs, including those with complex mental health conditions ensuring their transport is safe, secure, and tailored to their specific requirements.

What you'll need

• A compassionate, patient-centred approach
• Experience working with mental health service users is desirable
• All training is provided, but experience in a secure transport setting is desirable

About us

Who We Are

Nerams Ltd is a trusted provider of health and social care transport services acrossthe UK. We support patients and communities through a range of specialist non-emergency and emergency transport operations. From frontline ambulance care topatient transport, our teams play a vital role in keeping people safe, comfortable, anddignified during their care journeys.

Everything we do is guided by our vision Aspiring to be better today and evenbetter tomorrow in everything we do and our five core values:

• CareWe put compassion at the heart of our service.
• TeamworkWe support each other to achieve shared success.
• QualityWe go above and beyond to maintain high standards.
• RespectWe treat every individual with dignity and understanding.
• HonestyWe are open, transparent, and accountable.

Details

Date posted

24 September 2026

Pay scheme

Other

Salary

£26,773.38 a year

Contract

Permanent

Working pattern

Full-time

Reference number

E0514-26-0002

Job locations

Nerams Ltd

Chilton

FERRYHILL

County Durham

DL17 0EW

United Kingdom

Nerams

Unit 5

194 Commerce Park, Stephenson Road

WASHINGTON

Tyne And Wear

NE37 3HT

United Kingdom

Job description

Job responsibilities

Nerams Ltd

Nerams Ltd are an independent ambulance service working in partnership with the NHS, local authorities, heavy industry and many other diverse clients

Regulated by the Care Quality Commission and held to the same high standard as NHS Ambulance Trusts, we strive to offer the highest standard of patient care.

Our core values of care, teamwork, quality, respect and honesty are at the heart of everything we do. Are you ready to start your career and development with us?

The Role of an Specialist Transport Assistant

The role and training you will undertake as a Specialist Transport Assistant is varied and exciting. Initial training will consist of in the classroom covering patient care, clinical practice, mental health, restraint training and other key aspects of the role. You will be:

• Responsible for the care and safe transportation of mental health patients.
• Ensuring timely transportation to and from appointments at hospitals, treatment centres, day units or other places of care.
• At all times the post holder must ensure patient safety and reduction in harm to patients, self, colleagues and others by assessing risks and adopting safe working practices.

You must:

• Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standards
• Good attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directed
• Full manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points).
• Expectation of dealing with people, demonstrating sound customer care skills.
• Working with the public or public involvement
• To be flexible and adaptable, trustworthy, approachable and tactful.
• To be diplomatic, caring, empathetic, enthusiastic and a mature attitude
• To be able to handle traumatic, emotional and distressing situations
• To be able to deal with various patient conditions, some of which that can be distressing.
• A minimum entry age of 21yrs old.

When completing Mental Health transportation you will work alongside other Specialist Transport staff, as well as the police, mental health services and other healthcare professionals to transport mental health patients. This may be for assessment or treatment at another location from where they are in the community, hospital or prison.

This role will utilise all the new skills you have learnt in the classroom. The ideal candidate will be an excellent communicator and be willing to put patient care at the forefront of what they do. We will look for people that demonstrate our core values of care, respect, honesty, quality and teamwork.

Job description Job responsibilities Nerams LtdNerams Ltd are an independent ambulance service working in partnership with the NHS, local authorities, heavy industry and many other diverse clientsRegulated by the Care Quality Commission and held to the same high standard as NHS Ambulance Trusts, we strive to offer the highest standard of patient care.Our core values of care, teamwork, quality, respect and honesty are at the heart of everything we do. Are you ready to start your career and development with us?The Role of an Specialist Transport AssistantThe role and training you will undertake as a Specialist Transport Assistant is varied and exciting. Initial training will consist of in the classroom covering patient care, clinical practice, mental health, restraint training and other key aspects of the role. You will be:Responsible for the care and safe transportation of mental health patients.Ensuring timely transportation to and from appointments at hospitals, treatment centres, day units or other places of care.At all times the post holder must ensure patient safety and reduction in harm to patients, self, colleagues and others by assessing risks and adopting safe working practices.You must:Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standardsGood attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directedFull manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points).Expectation of dealing with people, demonstrating sound customer care skills.Working with the public or public involvementTo be flexible and adaptable, trustworthy, approachable and tactful.To be diplomatic, caring, empathetic, enthusiastic and a mature attitudeTo be able to handle traumatic, emotional and distressing situationsTo be able to deal with various patient conditions, some of which that can be distressing.A minimum entry age of 21yrs old.When completing Mental Health transportation you will work alongside other Specialist Transport staff, as well as the police, mental health services and other healthcare professionals to transport mental health patients. This may be for assessment or treatment at another location from where they are in the community, hospital or prison.This role will utilise all the new skills you have learnt in the classroom. The ideal candidate will be an excellent communicator and be willing to put patient care at the forefront of what they do. We will look for people that demonstrate our core values of care, respect, honesty, quality and teamwork.

Person Specification

Experience

Essential

• Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standards
• Good attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directed
• Full manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points).
• Expectation of dealing with people, demonstrating sound customer care skills.
• Working with the public or public involvement
• To be flexible and adaptable, trustworthy, approachable and tactful.
• To be diplomatic, caring, empathetic, enthusiastic and a mature attitude
• To be able to handle traumatic, emotional and distressing situations
• To be able to deal with various patient conditions, some of which that can be distressing.
• A minimum entry age of 21yrs old.

Desirable

• Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standards
• Good attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directed
• Full manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points).
• Expectation of dealing with people, demonstrating sound customer care skills.
• Working with the public or public involvement
• To be flexible and adaptable, trustworthy, approachable and tactful.
• To be diplomatic, caring, empathetic, enthusiastic and a mature attitude
• To be able to handle traumatic, emotional and distressing situations
• To be able to deal with various patient conditions, some of which that can be distressing.
• A minimum entry age of 21yrs old.

Experience

Essential

• Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standards
• Good attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directed
• Full manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points).
• Expectation of dealing with people, demonstrating sound customer care skills.
• Working with the public or public involvement
• To be flexible and adaptable, trustworthy, approachable and tactful.
• To be diplomatic, caring, empathetic, enthusiastic and a mature attitude
• To be able to handle traumatic, emotional and distressing situations
• To be able to deal with various patient conditions, some of which that can be distressing.
• A minimum entry age of 21yrs old.

Desirable

• Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standards
• Good attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directed
• Full manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points).
• Expectation of dealing with people, demonstrating sound customer care skills.
• Working with the public or public involvement
• To be flexible and adaptable, trustworthy, approachable and tactful.
• To be diplomatic, caring, empathetic, enthusiastic and a mature attitude
• To be able to handle traumatic, emotional and distressing situations
• To be able to deal with various patient conditions, some of which that can be distressing.
• A minimum entry age of 21yrs old.

Qualifications

Essential

• Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standards
• Good attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directed
• Full manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points).
• Expectation of dealing with people, demonstrating sound customer care skills.
• Working with the public or public involvement
• To be flexible and adaptable, trustworthy, approachable and tactful.
• To be diplomatic, caring, empathetic, enthusiastic and a mature attitude
• To be able to handle traumatic, emotional and distressing situations
• To be able to deal with various patient conditions, some of which that can be distressing.
• A minimum entry age of 21yrs old.
• PMVA training
• RNR training

Desirable

• Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standards
• Good attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directed
• Full manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points).
• Expectation of dealing with people, demonstrating sound customer care skills.
• Working with the public or public involvement
• To be flexible and adaptable, trustworthy, approachable and tactful.
• To be diplomatic, caring, empathetic, enthusiastic and a mature attitude
• To be able to handle traumatic, emotional and distressing situations
• To be able to deal with various patient conditions, some of which that can be distressing.
• A minimum entry age of 21yrs old.

Person Specification Experience Essential Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standards Good attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directed Full manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points). Expectation of dealing with people, demonstrating sound customer care skills. Working with the public or public involvement To be flexible and adaptable, trustworthy, approachable and tactful. To be diplomatic, caring, empathetic, enthusiastic and a mature attitude To be able to handle traumatic, emotional and distressing situations To be able to deal with various patient conditions, some of which that can be distressing. A minimum entry age of 21yrs old. Desirable Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standards Good attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directed Full manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points). Expectation of dealing with people, demonstrating sound customer care skills. Working with the public or public involvement To be flexible and adaptable, trustworthy, approachable and tactful. To be diplomatic, caring, empathetic, enthusiastic and a mature attitude To be able to handle traumatic, emotional and distressing situations To be able to deal with various patient conditions, some of which that can be distressing. A minimum entry age of 21yrs old. Experience Essential Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standards Good attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directed Full manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points). Expectation of dealing with people, demonstrating sound customer care skills. Working with the public or public involvement To be flexible and adaptable, trustworthy, approachable and tactful. To be diplomatic, caring, empathetic, enthusiastic and a mature attitude To be able to handle traumatic, emotional and distressing situations To be able to deal with various patient conditions, some of which that can be distressing. A minimum entry age of 21yrs old. Desirable Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standards Good attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directed Full manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points). Expectation of dealing with people, demonstrating sound customer care skills. Working with the public or public involvement To be flexible and adaptable, trustworthy, approachable and tactful. To be diplomatic, caring, empathetic, enthusiastic and a mature attitude To be able to handle traumatic, emotional and distressing situations To be able to deal with various patient conditions, some of which that can be distressing. A minimum entry age of 21yrs old. Qualifications Essential Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standards Good attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directed Full manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points). Expectation of dealing with people, demonstrating sound customer care skills. Working with the public or public involvement To be flexible and adaptable, trustworthy, approachable and tactful. To be diplomatic, caring, empathetic, enthusiastic and a mature attitude To be able to handle traumatic, emotional and distressing situations To be able to deal with various patient conditions, some of which that can be distressing. A minimum entry age of 21yrs old. PMVA training RNR training Desirable Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standards Good attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directed Full manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points). Expectation of dealing with people, demonstrating sound customer care skills. Working with the public or public involvement To be flexible and adaptable, trustworthy, approachable and tactful. To be diplomatic, caring, empathetic, enthusiastic and a mature attitude To be able to handle traumatic, emotional and distressing situations To be able to deal with various patient conditions, some of which that can be distressing. A minimum entry age of 21yrs old.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nerams Limited

Address

Nerams Ltd

Chilton

FERRYHILL

County Durham

DL17 0EW

United Kingdom

Employer's website

https://nerams.org.uk/ (Opens in a new tab)

Employer details

Employer name

Nerams Limited

Address

Nerams Ltd

Chilton

FERRYHILL

County Durham

DL17 0EW

United Kingdom

Employer's website

https://nerams.org.uk/ (Opens in a new tab)