Job responsibilities

To arrange new appointments on the NC system in line with individual Consultant guidelines and agreed timescale

Please see attached job description for a full list of duties.

Commitment to Trust Values and Behaviours

Essential

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Training & Qualifications

Essential

• GCSE English Language & Maths Grade C (or equivalent)
• RTT/Clinic Management/Waiting List or relevant experience
• Experience of Microsoft Excel

Desirable

• Good Standard of General education
• NHS systems and procedures
• HISS/Patient Centre experience
• Dit 3 experience

Experience

Essential

• One year's experience of admin and clerical role
• Knowledge of the waiting list process
• Experience of dealing with customer complaints
• Ability to co-ordinate the administration of the care pathway

Desirable

• Previous NHS/public sector experience
• Understanding of medical terminology

Communication and relationship skills

Essential

• Effective communication skills at all levels
• Managing relationships with medical colleagues

Desirable

• Experience of dealing with complaints

Analytical and Judgement skills

Essential

• Ability to work on own initiative and as part of a wider team
• Effective management of patients within local and national targets
• High standard of data quality skills and demonstration of attention to detail

Planning and organisation skills

Essential

• Excellent Organisational and planning skills with ability to priortise schedules and workloads
• Ability to plan patient care in line with prescribed pathways and timeframes

Equality, Diversity and Inclusion

Essential

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Other requirements specific to the role

Essential

• Positive, enthusiastic approach
• Team worker
• Ability to use computer and office equipment
• Good understanding of confidentiality and data protection issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).