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Posted 2 day(s) ago
Reference: A4133-26-0000
Job summary
The post-holder will be responsible for the provision of high-quality administrative support for a busy reception area. With colleagues, they will support the team as they take ownership of the area whilst carrying out administrative task.
They will promote the professional and caring image of the Organisation as they prioritise their workload and use their training and initiative when dealing with queries from clients, health professionals and members of the public.
Main duties of the job
- Appointment Scheduling: Coordinate and manage appointments for patients, ensuring efficient use of time and resources.
- Patient Records Management: Maintain accurate and up-to-date patient records, including contact information, medical history, and appointment details.
- Communication: Serve as a point of contact for patients, healthcare professionals, and other stakeholders, providing excellent customer service and responding to inquiries in a timely manner.
- Data Entry: Accurately input and update information in the electronic health records system, ensuring confidentiality and compliance with data protection regulations.
- Meeting Coordination: Schedule and coordinate meetings, take minutes, and assist in the preparation of materials as needed.
- General Administrative Support: Provide general administrative support to the Newham GP Co-operative Services, including filing, photocopying, and handling incoming mail, logging faults, incidents & complaints, and updating referral logs.
- Premises Checks: Checking clinical rooms and replenishing stock, maintaining daily check logs, contingency and checking emergency bag.
- Rota Management: Uploading session templates, booking and confirming staff shifts, arranging sessional cover on a needs basis.
Collaboration: Collaborate with other administrative staff, healthcare professionals, and external partners to ensure seamless service delivery
About us
We are Newhams longest-serving Primary Care provider, working closely with the NHS to deliver healthcare services to the local community. Treating our patients as we would want our family members to be treated is at the heart of everything we do; Intelligent Kindness.
Newham GP Co-op serves the Newham population which consists of approximately 450,000 patients. Our teams work tirelessly to ensure that we provide continuously accessible healthcare for the diverse population of Newham - 24 hours a day, 7 days a week, 365 days a year.
At Newham GP Co-op, we are a forward facing, learning organisation, adapting to the needs of our community. We remain committed to being a trusted healthcare provider and a pillar of support for the local community. Our mission is to support Primary Care by providing round the clock, high quality healthcare for our patients. Always inclusive, respectful and innovative in our approach.
Details
Date posted
01 October 2026
Pay scheme
Other
Salary
£13.10 to £13.85 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A4133-26-0000
Job locations
Balaam Park Health Centre
113 Balaam Street
London
E13 8AF
United Kingdom
Job description
Job responsibilities
To deal professionally with queries from visitors and telephone callers, ensuring messages are delivered accurately and efficiently. Resolving local issues and using initiative to take follow-up action when appropriate
Health & Safety: To complete the Health & Safety Log on a monthly basis to report all problems with the infrastructure of the reception area and offices to the facilities department. To work closely with administrators to report and record all maintenance issues in a timely manner, following up outstanding requests as required.
To be a Fire Warden and undertake the necessary training every two years.
Training - To ensure all mandatory training is kept up to date and to participate in any additional training and developmental needs as required by the Business Manager.
Assist with the induction of new staff to the team and to assist with other staffing set ups as necessary.
Reception cover- Able to cover the reception breaks and annual leave
Data Protection - To be comply with the data protection request and assist senior administrator in gathering information required.
To work in a flexible and open manner in line with the needs of the service. To attend regular supervision and annual appraisal meetings.
Job description
Job responsibilities
To deal professionally with queries from visitors and telephone callers, ensuring messages are delivered accurately and efficiently. Resolving local issues and using initiative to take follow-up action when appropriate
Health & Safety: To complete the Health & Safety Log on a monthly basis to report all problems with the infrastructure of the reception area and offices to the facilities department. To work closely with administrators to report and record all maintenance issues in a timely manner, following up outstanding requests as required.
To be a Fire Warden and undertake the necessary training every two years.
Training - To ensure all mandatory training is kept up to date and to participate in any additional training and developmental needs as required by the Business Manager.
Assist with the induction of new staff to the team and to assist with other staffing set ups as necessary.
Reception cover- Able to cover the reception breaks and annual leave
Data Protection - To be comply with the data protection request and assist senior administrator in gathering information required.
To work in a flexible and open manner in line with the needs of the service. To attend regular supervision and annual appraisal meetings.
Person Specification
Experience
Essential
- Proven experience in administrative roles, preferably in a healthcare or medical setting.
- Familiarity with medical terminology and electronic health records systems is desirable.
- Experience in Primary Care and Out-of-Hours Systems EMIS & Adastra
- Proficient use of MS office applications
Skills, Abilities & Vaccinations
Essential
- Excellent organisational and time-management skills.
- Strong attention to detail and accuracy in data entry.
- Effective communication skills, both written and verbal.
- Proficient in the use of Microsoft Office applications.
- Awareness of Data Protection and Confidentiality and ability to handle confidential information with discretion.
- Customer-focused with a commitment to providing high-quality service.
- Adaptable and able to work in a fast-paced environment
- Punctual and reliable
- Flexibility to work Monday to Sunday late evenings/weekends
- Team player with a collaborative and positive attitude
- Ability to prioritise tasks and work independently
- Strong problem-solving skills and a proactive approach to challenges
- Candidates must be up to date with the following vaccinations and be able to provide appropriate evidence of vaccinations-
- Tetanus
- Polio
- Diphtheria
- MMR (Measles, Mumps and Rubella)
- Hepatitis B.
Qualifications
Essential
- Minimum of Math and English GCSE or equivalent, additional qualifications in office administration or a related experience are desirable
Person Specification
Experience
Essential
- Proven experience in administrative roles, preferably in a healthcare or medical setting.
- Familiarity with medical terminology and electronic health records systems is desirable.
- Experience in Primary Care and Out-of-Hours Systems EMIS & Adastra
- Proficient use of MS office applications
Skills, Abilities & Vaccinations
Essential
- Excellent organisational and time-management skills.
- Strong attention to detail and accuracy in data entry.
- Effective communication skills, both written and verbal.
- Proficient in the use of Microsoft Office applications.
- Awareness of Data Protection and Confidentiality and ability to handle confidential information with discretion.
- Customer-focused with a commitment to providing high-quality service.
- Adaptable and able to work in a fast-paced environment
- Punctual and reliable
- Flexibility to work Monday to Sunday late evenings/weekends
- Team player with a collaborative and positive attitude
- Ability to prioritise tasks and work independently
- Strong problem-solving skills and a proactive approach to challenges
- Candidates must be up to date with the following vaccinations and be able to provide appropriate evidence of vaccinations-
- Tetanus
- Polio
- Diphtheria
- MMR (Measles, Mumps and Rubella)
- Hepatitis B.
Qualifications
Essential
- Minimum of Math and English GCSE or equivalent, additional qualifications in office administration or a related experience are desirable
Employer details
Employer name
Newham GP co-operative LTD
Address
Balaam Park Health Centre
113 Balaam Street
London
E13 8AF
United Kingdom
Employer's website
Employer details
Employer name
Newham GP co-operative LTD
Address
Balaam Park Health Centre
113 Balaam Street
London
E13 8AF
United Kingdom