Job summary

An exciting opportunity has arisen within the Therapy Reception Team at Queen's Hospital, Burton-on-Trent. This is a permanent position working Part-time at 26.5 hours per week, Monday through to Friday. We are looking to recruit an enthusiastic and motivated individual to join our small but dedicated reception team. The successful candidate will have administrative, customer services or reception experience, excellent interpersonal skills with a commitment to customer/patient care and a flexible approach to working.

If you consider you can fulfil the following criteria you may be interested in joining our Reception team.

• Good level of education and have experience in Administration and Clerical duties with good keyboard skills.
• Ability to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions.
• Excellent communication skills and customer service skills including face to face contact with the general public.
• Experience of working on in a busy reception environment.
• Ability to exercise initiative and demonstrate a consistently high standard of professionalism whilst being aware of confidentiality and integrity.
• Ability to remain calm and work well under pressure, whilst having the ability to carry out a wide variety of tasks.

Main duties of the job

As an Outpatient Receptionist your main responsibilities will be to provide a friendly, welcoming and professional first point of contact, on the telephone and in person, to patients and a range of health care professionals. Reception duties will be complex and varied.

They include welcoming and booking patients into clinics, booking appointments, dealing with enquiries, input data on to Trust computer systems as well as other clerical duties required to support the efficient and effective running of the Therapies department. Full training will be provided.

This is a part-time post working 26.5 hours per week on a rota basis. The successful post holder will be expected to cover colleagues in times of sickness and annual leave.

This career has lots of job satisfaction on a daily basis, as you'll be helping patients and their families with their requirements and providing administration support in their on-going healthcare. If you are a committed and dedicated person who has an ambition to make a difference then this is the job for you.

We can offer you the opportunity to work in a supportive team, with regular supervision from your line manager to further develop your skills in this area of work. You will also have an annual appraisal in which personal and professional development needs will be identified and a plan agreed on how these can best be achieved.

Closing date of applications: 7 October 2026

Interview date: 23 October 2026

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.