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City Hospitals Independent Commercial Enterprises Ltd (CHoICE)

Facilities Manager - Training and Compliance

City Hospitals Independent Commercial Enterprises Ltd (CHoICE) View all jobs

Inner London, Greater London
Permanent
Radiographer
GBP 34,216 - 41,658 per year

Posted 2 day(s) ago

Reference: M9155-Z-EA-0926-60

Job summary

Choice Facilities Services are seeking a passionate, hardworking individual to join our team as our role of Soft Training & Compliance Manager

If you are ambitious, team player and strive to deliver high standards services, we would like to hear from YOU!

You will take the lead monitoring operational performance across Soft FM, ensuring compliance with legislation. Develop systems, measure performance, gather accurate data to support highquality reports. This is a key position to champion best practice.

You will be responsible for

Daily management of Soft FM provide efficient and effective services to wards and departments in Choice sites, ensuring the service is responsive.

Overseeing all aspects of Domestic, Linen and Portering service, ensuring staff are fully trained, competent

Monitoring external nonclinical service contracts, Linen Services, Hygiene Services, and Equipment Maintenance

Develop robust administrative systems to ensure accurate and timely recording of ESR data, sickness, appraisals, training, annual leave and the supervision of National Standards of Cleanliness audits and National Standards for porters.

Build an understanding of the service, fostering strong working relationships with Domestic Services & Portering/Transport teams and service users supporting a responsive customerfocused team

Main duties of the job

Duties include;

Developing and implementing procedures to monitor service performance in line with Service Level Agreements and external contracts, Domestic and Linen

Ensuring monitoring data is accurately recorded, analysed, and reviewed, with appropriate action plans developed and audit activity completed.

Support the annual appraisal process for departmental staff

Managing staff attendance in line with the Choice Attendance Management Policy, including conducting attendance management meetings.

Reporting to the Patient Services Manager, Hotel Service Manager and Head of Facilities on performance of service providers re-National Standards of Cleanliness and National Standards for Porters

Demonstrating flexibility by working during the normal week, evenings, and weekends in line with service needs. Domestic & Linen Manager, Porter/Transport (Training & Compliance)

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

City Hospitals Independent Commercial Enterprises Ltd (CHoICE - trading since 2014) is a wholly owned subsidiary company of South Tyneside & Sunderland NHS Foundation Trust (STSFT). We provide a full range of Facilities Management, Procurement and Outpatient Pharmacy services. We employ staff in a wide range of functions, ranging from cleaners, porters, engineers, procurement and pharmacists.

Commitment, Care and Compassion- our Team contribute to the overall hospital environment, providing safe, secure and comfortable facilities for access by patients, staff and visitors. CHoICE is an exciting place to work that will provide you with an opportunity to grow and develop. Many of our staff work flexibly, including part-time and we are committed to offering flexible approaches to work where possible. We provide a range of benefits including Fitness Centre (SRH), cycle to work scheme and access to a Childcare Co-ordinator to help staff with childcare arrangements.

We welcome all applications regardless of peoples race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under-represented groups.

If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.

Details
Date posted

01 October 2026

Pay scheme

Other

Salary

£34,216 to £41,658 a year

Contract

Permanent

Working pattern

Full-time

Reference number

M9155-Z-EA-0926-60

Job locations

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

United Kingdom


Job description
Job responsibilities

To monitor operational performance standards within Hotel Services and provide a mechanism for the measurement of compliance against all legislative and published guidelines and healthcare standards. To collate credible and robust information on performance standards for the composition of reports. The role has a particular focus on Domestics National Standards of cleanliness and Portering National Standards will be your main focus.

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information

Job description
Job responsibilities

To monitor operational performance standards within Hotel Services and provide a mechanism for the measurement of compliance against all legislative and published guidelines and healthcare standards. To collate credible and robust information on performance standards for the composition of reports. The role has a particular focus on Domestics National Standards of cleanliness and Portering National Standards will be your main focus.

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information

Person Specification
Qualifications
Essential
  • Relevant Degree level qualification or demonstrable equivalent experience.
Desirable
  • Basic Food Hygiene Certificate
  • A willingness to study for any qualifications deemed appropriate to the post
Experience
Essential
  • Proven experience of managing staff
  • Previous NHS Experience
  • Experience of dealing with challenging behaviour
  • Experience of dealing with confidential or sensitive issues
  • Substantial experience of working within a large complex Organisation, operating within organisational framework
  • Experience in performance monitoring of contracts and auditing processes in Facilities functions (including Domestic & Linen Services)
  • Experience in the design and introduction of corrective action plans regarding service provision contracts
  • Staff development and training
Desirable
  • Project management
  • Experience of change management, especially in relation to organisational and professional culture
Other requirements
Essential
  • Prepared to work flexibly to suit the needs of the service.
  • Team player with the ability to work on own initiative.
  • Ability to solve problems.
  • Positive thinker
  • Innovative
  • Willingness to complete training necessary to fulfil role
Skills and knowledge
Essential
  • Proven leadership skills with the ability to provide direction.
  • Excellent communication and understanding skills in all aspects of team & people management, including supervision and appraisal processes.
  • Excellent level of written and spoken English, with demonstrable comprehension skills
  • Excellent organisational skills with the ability to prioritise a range of complex tasks & problem solve.
  • Ability to work with spreadsheets in Microsoft Excel, to manipulate data and present reports in a range of formats.
  • Ability to use Management systems, inputting and extracting data & producing reports
Desirable
  • Knowledge of Hospital Support Service functions
  • Knowledge of National Standards of Health Care Cleanliness and audit processes, Estates return information collection(ERIC) and Premises Assurance Mode (PAM)
  • Knowledge of risk management processes
Physical Skills
Essential
  • Moving and Handling
  • Ability to sit at workstations as necessary
  • Have a calm disposition especially when under pressure
  • Able to relate to and work with senior managers for multidisciplinary teams
  • Able to drive -full UK licence
Person Specification
Qualifications
Essential
  • Relevant Degree level qualification or demonstrable equivalent experience.
Desirable
  • Basic Food Hygiene Certificate
  • A willingness to study for any qualifications deemed appropriate to the post
Experience
Essential
  • Proven experience of managing staff
  • Previous NHS Experience
  • Experience of dealing with challenging behaviour
  • Experience of dealing with confidential or sensitive issues
  • Substantial experience of working within a large complex Organisation, operating within organisational framework
  • Experience in performance monitoring of contracts and auditing processes in Facilities functions (including Domestic & Linen Services)
  • Experience in the design and introduction of corrective action plans regarding service provision contracts
  • Staff development and training
Desirable
  • Project management
  • Experience of change management, especially in relation to organisational and professional culture
Other requirements
Essential
  • Prepared to work flexibly to suit the needs of the service.
  • Team player with the ability to work on own initiative.
  • Ability to solve problems.
  • Positive thinker
  • Innovative
  • Willingness to complete training necessary to fulfil role
Skills and knowledge
Essential
  • Proven leadership skills with the ability to provide direction.
  • Excellent communication and understanding skills in all aspects of team & people management, including supervision and appraisal processes.
  • Excellent level of written and spoken English, with demonstrable comprehension skills
  • Excellent organisational skills with the ability to prioritise a range of complex tasks & problem solve.
  • Ability to work with spreadsheets in Microsoft Excel, to manipulate data and present reports in a range of formats.
  • Ability to use Management systems, inputting and extracting data & producing reports
Desirable
  • Knowledge of Hospital Support Service functions
  • Knowledge of National Standards of Health Care Cleanliness and audit processes, Estates return information collection(ERIC) and Premises Assurance Mode (PAM)
  • Knowledge of risk management processes
Physical Skills
Essential
  • Moving and Handling
  • Ability to sit at workstations as necessary
  • Have a calm disposition especially when under pressure
  • Able to relate to and work with senior managers for multidisciplinary teams
  • Able to drive -full UK licence
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name

City Hospitals Independent Commercial Enterprises Ltd (CHoICE)

Address

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

United Kingdom


Employer's website

https://www.choicesunderland.co.uk/ (Opens in a new tab)

Employer details
Employer name

City Hospitals Independent Commercial Enterprises Ltd (CHoICE)

Address

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

United Kingdom


Employer's website

https://www.choicesunderland.co.uk/ (Opens in a new tab)