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Posted 2 day(s) ago
Reference: B0017-26-0005
Job summary
As a Bank Senior Healthcare Assistant, you will be a valued member of our Community Services team, delivering compassionate, high-quality palliative and end of life care to patients and families across a range of Hospice services, including Hospice at Home, Overnight Nursing, Wellbeing Services and Rapid Response. Working flexibly across a 24-hour, 7-day service, you will support patients with life-limiting illnesses to remain in their preferred place of care, promoting comfort, dignity, independence and quality of life.
This is an exciting opportunity for an experienced Healthcare Assistant who is passionate about palliative care in the and wants to make a meaningful difference to the lives of patients and those important to them, while working within a supportive, innovative and highly respected community hospice service.
Main duties of the job
This varied and rewarding role involves providing hands-on personal care, emotional support and practical assistance to patients, families and carers in both home and hospice settings. You will work closely with specialist nurses and multidisciplinary teams, building strong relationships with NHS colleagues, social care partners and other healthcare providers to ensure coordinated, person-centred care.
You will contribute to services that provide planned and urgent care, including supporting patients during periods of symptom instability and delivering overnight care that offers reassurance and respite to families and carers.
Please note this job will require proof of eligibility to work in the UK.
About us
Mary Ann Evans Hospice is an adult community hospice in North Warwickshire. As an independent charity we provide palliative and end of life nursing care and support to patients with life limiting illnesses and those that matter most to them. Our services include Hospice at Home, Overnight Nursing, Wellbeing Centre, Bereavement Support and Rapid Response
Our care is compassionate and inclusive for all who access our services.
Mary Ann: Our Values
The Hospice is committed to ensuring a healthy work-life balance for staff given the nature of the environment and care services provided. The Hospice, its staff and volunteers are all committed to ensuring Our Values stay at the centre of its ethos.
- Compassionate
- Trustworthy
- Respectful
- Inspirational
- Sustainable
Details
Date posted
01 October 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£14.05 an hour
Contract
Bank
Working pattern
Flexible working
Reference number
B0017-26-0005
Job locations
Eliot Way
Nuneaton
Warwickshire
CV10 7QL
United Kingdom
Job description
Job responsibilities
Please see supporting document for full Job Description and Person Specification.
A brief overview of Principal Duties & Responsibilities:
The SHCA role will be under the supervision of a RN as per recommendations from the Cavendish (2015) and Willis (2015) reports.
1. To support the Clinical Services Team Leader (CSTL) and RNs by providing a confident presence to which individuals can turn for assistance and support and be an advocate for the patients with palliative care needs within the Mary Ann clinical services settings.
2. To support the assessment, planning, implementation and evaluation of patient needs under the direction and supervision of RN, ensuring personalised care is delivered and using evidence-based practice.
3. Provide compassionate care and support to patients with life-limiting illnesses in their own home.
4. Deliver personal care, including assistance with mobility, continence, hygiene, comfort, and repositioning where required.
5. Providing respite to support carers by enabling them to rest whilst knowing their loved one is being safely cared for.
6. Be a competent practitioner demonstrating an evidence-based approach, acting as a resource and advisor to other colleagues, students, patients and carers.
7. Recognise changing patient and carer needs, condition or circumstances and report these to appropriately to either Rapid Response, community nursing colleagues and/or GP, RN or CSTL.
8. To assist in providing holistic care in partnership with the patient/family (and other care providers) for those with palliative and end of life needs
a. Personal care
b. Dressings
c. Transferring/mobilising safely
d. Emotional support
e. Assist with all other aspects of care e.g., assist with nutritional requirements, observe pressure areas.
Job description
Job responsibilities
Please see supporting document for full Job Description and Person Specification.
A brief overview of Principal Duties & Responsibilities:
The SHCA role will be under the supervision of a RN as per recommendations from the Cavendish (2015) and Willis (2015) reports.
1. To support the Clinical Services Team Leader (CSTL) and RNs by providing a confident presence to which individuals can turn for assistance and support and be an advocate for the patients with palliative care needs within the Mary Ann clinical services settings.
2. To support the assessment, planning, implementation and evaluation of patient needs under the direction and supervision of RN, ensuring personalised care is delivered and using evidence-based practice.
3. Provide compassionate care and support to patients with life-limiting illnesses in their own home.
4. Deliver personal care, including assistance with mobility, continence, hygiene, comfort, and repositioning where required.
5. Providing respite to support carers by enabling them to rest whilst knowing their loved one is being safely cared for.
6. Be a competent practitioner demonstrating an evidence-based approach, acting as a resource and advisor to other colleagues, students, patients and carers.
7. Recognise changing patient and carer needs, condition or circumstances and report these to appropriately to either Rapid Response, community nursing colleagues and/or GP, RN or CSTL.
8. To assist in providing holistic care in partnership with the patient/family (and other care providers) for those with palliative and end of life needs
a. Personal care
b. Dressings
c. Transferring/mobilising safely
d. Emotional support
e. Assist with all other aspects of care e.g., assist with nutritional requirements, observe pressure areas.
Person Specification
Qualifications
Essential
- Level 3 Diploma/NVQ Level 3 in Health and Social Care for adults or equivalent.
- Maths and English/GCSE Level 4 or equivalent.
Desirable
- Level 3 Diploma or equivalent certificate in palliative/end of life care
- Level 2 or 3 Diploma/NVQ Level 2 or 3 in awareness of dementia
Experience
Essential
- Experience with palliative/end of life patients (any setting)
- Able to work autonomously and as part of team.
- Evidence of excellent communication skills
Desirable
- Experience of CQC compliance and evidencing regulations in practice
- Experience of supervising/supporting team members
Other Job Requirements
Essential
- Wear uniform when in clinical practice
- Dress in a manner that conforms to accepted formal code of business dress.
- Hold a current clean driving licence and daily access to a vehicle to enable travel as required.
- Flexible approach to work including weekend working where necessary.
- Ability to work in non-smoking environment
- Ambassador for the organisation
Skills and Knowledge
Essential
- Fundamental care skills and specifically in palliative and end of life care
- Communication Skills relevant to palliative/end of life care
- Excellent planning and organising skills.
- Adapting to and managing change
- Understanding of current issues and initiatives relating to palliative care
- IT skills ability to use computer, email, smart phone etc.
- Excellent interpersonal skills communication with patients, health and social care professionals and the wider multi-professional team encompassing verbal and written skills including:
- oMotivation of staff
- oTeam building
- oDecision making
- oConflict management
- oProblem Solving
- Excellent skills in writing and maintaining plans of care.
- Must be able to demonstrate an understanding of the need for confidentiality in all aspects of the work environment
Desirable
- Evidence of effective teaching and mentoring
- Able to write succinct and informative report.
- Conversant with CQC regulations and implications on safe, effective, caring, responsive, well-led services.
Aptitudes & Attributes
Essential
- A personal approach and caring nature
- Self-motivated and have initiative.
- Have an excellent telephone manner.
- Resourceful and creative
- Ability to relate to the multi-disciplinary team in Mary Ann and with key partner provider colleagues.
- Willing to participate in lifelong learning ethos.
- A high level of accuracy and attention to detail
- Ability to prioritise tasks, appropriately delegate and manage time effectively.
Desirable
- Able to recognise coping strengths for themselves and others
Person Specification
Qualifications
Essential
- Level 3 Diploma/NVQ Level 3 in Health and Social Care for adults or equivalent.
- Maths and English/GCSE Level 4 or equivalent.
Desirable
- Level 3 Diploma or equivalent certificate in palliative/end of life care
- Level 2 or 3 Diploma/NVQ Level 2 or 3 in awareness of dementia
Experience
Essential
- Experience with palliative/end of life patients (any setting)
- Able to work autonomously and as part of team.
- Evidence of excellent communication skills
Desirable
- Experience of CQC compliance and evidencing regulations in practice
- Experience of supervising/supporting team members
Other Job Requirements
Essential
- Wear uniform when in clinical practice
- Dress in a manner that conforms to accepted formal code of business dress.
- Hold a current clean driving licence and daily access to a vehicle to enable travel as required.
- Flexible approach to work including weekend working where necessary.
- Ability to work in non-smoking environment
- Ambassador for the organisation
Skills and Knowledge
Essential
- Fundamental care skills and specifically in palliative and end of life care
- Communication Skills relevant to palliative/end of life care
- Excellent planning and organising skills.
- Adapting to and managing change
- Understanding of current issues and initiatives relating to palliative care
- IT skills ability to use computer, email, smart phone etc.
- Excellent interpersonal skills communication with patients, health and social care professionals and the wider multi-professional team encompassing verbal and written skills including:
- oMotivation of staff
- oTeam building
- oDecision making
- oConflict management
- oProblem Solving
- Excellent skills in writing and maintaining plans of care.
- Must be able to demonstrate an understanding of the need for confidentiality in all aspects of the work environment
Desirable
- Evidence of effective teaching and mentoring
- Able to write succinct and informative report.
- Conversant with CQC regulations and implications on safe, effective, caring, responsive, well-led services.
Aptitudes & Attributes
Essential
- A personal approach and caring nature
- Self-motivated and have initiative.
- Have an excellent telephone manner.
- Resourceful and creative
- Ability to relate to the multi-disciplinary team in Mary Ann and with key partner provider colleagues.
- Willing to participate in lifelong learning ethos.
- A high level of accuracy and attention to detail
- Ability to prioritise tasks, appropriately delegate and manage time effectively.
Desirable
- Able to recognise coping strengths for themselves and others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mary Ann Evans Hospice
Address
Eliot Way
Nuneaton
Warwickshire
CV10 7QL
United Kingdom
Employer's website
Employer details
Employer name
Mary Ann Evans Hospice
Address
Eliot Way
Nuneaton
Warwickshire
CV10 7QL
United Kingdom