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Medical Receptionist
Pike View Dr Malhotra & Partners View all jobs
Posted 8 day(s) ago
Reference: 2365396
Job summary
Pike view- Dr Malhotra & Partners require a new team member to join our existing reception team, we are looking for an enthusiastic, well organised member to help us continue to achieve high standards in delivering Primary Care to our patients.
Main duties of the job
The successful candidate will be responsible for being the first point of contact for patients and ensuring they are directed to the appropriate clinical team or service. The role requires someone who can multitask, remain calm and organised under pressure, and work effectively to meet the demands and deadlines of a busy reception environment.
Previous experience in reception or customer service, preferably within primary care, would be desirable. However, full training will be provided on our clinical system, EMIS, as well as the practice's processes and procedures.
About us
We are a medium sized practice supported by an excellent clinical and administration team. We are also a GP training practice, we achieve high QOF, Bolton Quality Contract and other Enhanced Services along with working as part of the Horwich PCN.
Details
Date posted
25 September 2026
Pay scheme
Other
Salary
£12.71 an hour Minimum wage
Contract
Permanent
Working pattern
Part-time
Reference number
A0329-26-0007
Job locations
Horwich Health & Wellbeing Hub
Victoria Road
Bolton
BL6 5PY
United Kingdom
Job description
Job responsibilities
Main Duties
- Deal with patients by telephone and face-to-face at reception, providing a friendly, professional and helpful service.
- Book appointments and direct/triage patients to the appropriate clinical personnel or service.
- Take and accurately record messages for clinical and administrative staff.
- Process prescription requests in accordance with practice procedures.
- Monitor practice emails and action or forward correspondence as appropriate.
- Order pathology supplies and maintain appropriate stock levels.
- Photocopy, scan and upload patient documents and information to the appropriate patient record.
- Complete general day-to-day administrative duties as directed by the Practice Manager.
- Contact patients as requested by clinicians to action tasks or follow-up information recorded in the patient's notes.
- Receive patient samples for testing, ensuring patient details are checked and recorded accurately.
- Ensure reception areas are kept clean, tidy and ready for use by colleagues and patients.
- Provide a clear handover of any unresolved, outstanding or urgent matters to the appropriate colleague.
- Provide cover for colleagues during periods of annual leave or sickness as required.
- Work flexibly as part of the wider reception and administrative team to support the smooth running of the practice.
Job description
Job responsibilities
Main Duties
- Deal with patients by telephone and face-to-face at reception, providing a friendly, professional and helpful service.
- Book appointments and direct/triage patients to the appropriate clinical personnel or service.
- Take and accurately record messages for clinical and administrative staff.
- Process prescription requests in accordance with practice procedures.
- Monitor practice emails and action or forward correspondence as appropriate.
- Order pathology supplies and maintain appropriate stock levels.
- Photocopy, scan and upload patient documents and information to the appropriate patient record.
- Complete general day-to-day administrative duties as directed by the Practice Manager.
- Contact patients as requested by clinicians to action tasks or follow-up information recorded in the patient's notes.
- Receive patient samples for testing, ensuring patient details are checked and recorded accurately.
- Ensure reception areas are kept clean, tidy and ready for use by colleagues and patients.
- Provide a clear handover of any unresolved, outstanding or urgent matters to the appropriate colleague.
- Provide cover for colleagues during periods of annual leave or sickness as required.
- Work flexibly as part of the wider reception and administrative team to support the smooth running of the practice.
Person Specification
Knowledge and skills
Essential
- Good communication skills
Desirable
- IT skills, previously worked with clinical software EMIS.
Experience
Essential
- Experience of working on reception or in customer service.
Desirable
- Experience of working in a GP practice.
Qualifications
Essential
- Good basic education GCSE qualifications or equivalent, preferably in English and Mathematics, Good IT skills, Keyboard ability, knowledge and accuracy.
Desirable
- Recognised qualification in Reception or Business Studies.
Person Specification
Knowledge and skills
Essential
- Good communication skills
Desirable
- IT skills, previously worked with clinical software EMIS.
Experience
Essential
- Experience of working on reception or in customer service.
Desirable
- Experience of working in a GP practice.
Qualifications
Essential
- Good basic education GCSE qualifications or equivalent, preferably in English and Mathematics, Good IT skills, Keyboard ability, knowledge and accuracy.
Desirable
- Recognised qualification in Reception or Business Studies.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Pike View Dr Malhotra & Partners
Address
Horwich Health & Wellbeing Hub
Victoria Road
Bolton
BL6 5PY
United Kingdom
Employer's website
https://www.pikeviewmedicalcentre.co.uk/ (Opens in a new tab)
Employer details
Employer name
Pike View Dr Malhotra & Partners
Address
Horwich Health & Wellbeing Hub
Victoria Road
Bolton
BL6 5PY
United Kingdom
Employer's website
https://www.pikeviewmedicalcentre.co.uk/ (Opens in a new tab)