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Receptionist
NHS Wales Shared Services Partnership View all jobs
Posted 7 day(s) ago
Reference: 2365588
Job summary
Want to make a real difference and have a truly rewarding career? JoinNHS Wales Shared Services Partnership (NWSSP)and be part of a team that values collaboration, innovation, and continuous learning.
We are looking for an enthusiastic, committed and friendly individual to join our Corporate Services team, as a Receptionist, at Matrix House, Swansea.
This is a key role in ensuring the smooth running of our reception and front of house services. The successful candidate will be responsible for providing clerical assistance to the Finance and Corporate Services Directorate and provide a friendly, efficient and professional reception service, including, but not limited to, customer service, administrative tasks and communication tasks.
Welsh language skills are essential for this Receptionist role. Applicants must have Welsh speaking and listening skills at Level 3 (Intermediate/B1 CEFR). This means being able to communicate confidently in routine workplace situations, including welcoming visitors, answering and transferring telephone calls, taking and passing on messages, and responding to straightforward enquiries in Welsh.
Main duties of the job
- Act as the first point of contact for staff, visitors, and contractors.
- Manage a busy reception area, switchboard and deliveries.
- Maintain accurate records and stock control systems, for example, stationery items.
- Co-ordinate meeting room bookings and visitor access.
- Ensure compliance with data protection and confidentiality policies.
- Deliver excellent customer service and promote a positive image of NWSSP.
About us
At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.
Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.
We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.
Excellent customer service is something we strive for, for both our internal and external customers.
Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/
NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.
Details
Date posted
25 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£26,300 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
043-AC170-0926W
Job locations
Matrix House
Northern Boulevard
Swansea
SA6 8BX
United Kingdom
Job description
Job responsibilities
To be responsible for providing clerical assistance to the Finance and Corporate Services Directorate and an effective reception service for NWSSP, including, but not limited to, all administrative tasks and communication tasks. Ensuring that friendly, efficient and professional service is provided at all times, which contributes to the delivery of an effective and customer focussed organisation.
The post holder is expected to prioritise, manage their time well and demonstrate a high degree of flexibility. Handling sensitive and confidential information.
The postholder will consistently deliver a client focussed service promoting good customer service and effective working relationships.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
To be responsible for providing clerical assistance to the Finance and Corporate Services Directorate and an effective reception service for NWSSP, including, but not limited to, all administrative tasks and communication tasks. Ensuring that friendly, efficient and professional service is provided at all times, which contributes to the delivery of an effective and customer focussed organisation.
The post holder is expected to prioritise, manage their time well and demonstrate a high degree of flexibility. Handling sensitive and confidential information.
The postholder will consistently deliver a client focussed service promoting good customer service and effective working relationships.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Welsh Language Skills
Essential
- Welsh speaking and listening skills at Level 3 (Intermediate/B1 CEFR).
Qualifications and Knowledge
Essential
- 2 GCSEs Grade C or above in English and Maths, or equivalent demonstrable experience of administrative/office skills and knowledge
Desirable
- NVQ Level 2 or RSA II equivalent qualifications
Skills and Attributes
Essential
- Excellent verbal and written communication skills.
- IT skills: Microsoft and email.
Desirable
- NVQ Level 2 or RSA II equivalent qualifications.
Person Specification
Welsh Language Skills
Essential
- Welsh speaking and listening skills at Level 3 (Intermediate/B1 CEFR).
Qualifications and Knowledge
Essential
- 2 GCSEs Grade C or above in English and Maths, or equivalent demonstrable experience of administrative/office skills and knowledge
Desirable
- NVQ Level 2 or RSA II equivalent qualifications
Skills and Attributes
Essential
- Excellent verbal and written communication skills.
- IT skills: Microsoft and email.
Desirable
- NVQ Level 2 or RSA II equivalent qualifications.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
NHS Wales Shared Services Partnership
Address
Matrix House
Northern Boulevard
Swansea
SA6 8BX
United Kingdom
Employer's website
https://nwssp.nhs.wales/ (Opens in a new tab)
Employer details
Employer name
NHS Wales Shared Services Partnership
Address
Matrix House
Northern Boulevard
Swansea
SA6 8BX
United Kingdom
Employer's website
https://nwssp.nhs.wales/ (Opens in a new tab)