Job summary

Elm Lane & Chapeltown Surgery has an exciting opportunity for a GP Receptionist (25hrs per week) to join our small friendly GP Practice.

Were excited to offer the successful candidate the opportunity to join our friendly team.

The role of the GP Receptionist can, at times, be very demanding so we are looking for someone who is confident, has excellent communication skills, is highly organised and good at multi-tasking.

Working hours will be between the times of 8.00am - 6:30pm Monday to Friday.

A normal working week would consist of working two full days (8:00am-6:30pm) and one morning (8:00am-1:30pm).During times of leave, you will be required to work up to 40 hours per week which will include three full days and two mornings (minimum of 10 weeks per year).

INTERVIEWS WILL TAKE PLACE WEDNESDAY, 4 NOVEMBER 2026 PM ONLY

Main duties of the job

The successful candidate will:

• Open and close surgery premises, including checking and securing the premises at the end of each day.
• Receive and direct the patients on arrival.
• Process requests for repeat prescriptions, ready for checking by a Doctor. Pass on all requests for home visits to the GP, ensuring careful recording of all relevant details.
• Deal with all general enquiries, explain surgery procedures, make new and follow-up appointments over the telephone or with direct patient contact. Receive and pass on messages for clinical and managerial staff.
• Ensure all urgent or outstanding messages are completed at the end of your working day.
• Deal with all internal and external mail and scanning onto the clinical system, where required.
• File, record requests for medical records and photocopy medical records.
• Register new patients to the practice and book new patient checks, which will also include temporary residents.
• Liaise with other outside agencies by telephone or email.
• Adopt and contribute to new processes.
• Undertake any other additional duties as requested by the Partners or the practice manager.

About us

Our small friendly practice team are based at Elm Lane & Chapeltown. We are a 3 partner surgery with a patient list size of around 5900. Our practice falls within the boundary of South Yorkshire ICB and we are part of the collaborative SAPA5 PCN which consists of 6 Practices.

We are a patient centered practice with a family orientated approach. We are rated Good by the CQC. We are a high-performing practice achieving strong results in QOF.

Our multidisciplinary team includes 1 Salaried GP, 2 Practices Nurses, 1 Healthcare Assistant, 1 Phlebotomist, as well as an experienced administrative and reception team. Our ARRS roles include a physiotherapist, social prescribers, occupational therapist and pharmacists.

We are an accredited training practice and provide education for GP trainees.

Details

Date posted

28 September 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1111-26-0000

Job locations

104 Elm Lane

Sheffield

S5 7TW

United Kingdom

Chapeltown Surgery

11 Ecclesfield Road

Chapeltown

SHEFFIELD

S35 1TD

United Kingdom

Job description

Job responsibilities

Job responsibilities

The successful candidate will have and be able to demonstrate:

• Excellent customer service skills. Previous NHS GP Practice experience is desirable but not essential; We are looking for the right person to join our dedicated team
• Friendly and approachable manner;
• Experience of working in a team;
• Good telephone manner;
• Professionalism;
• A can do attitude;
• Adept in using own initiative when working alone;
• Experience of working in a busy environment;
• The ability to multitask and prioritise effectively whilst staying calm under pressure;
• Has a good understanding of confidentiality;
• Flexibility in working pattern and duties;
• Ability to cope with and manage change;
• Computer literate. SystmOne and Accurx familiarity is desirable but training will be provided.

Job description Job responsibilities Job responsibilitiesThe successful candidate will have and be able to demonstrate: Excellent customer service skills. Previous NHS GP Practice experience is desirable but not essential; We are looking for the right person to join our dedicated team Friendly and approachable manner; Experience of working in a team; Good telephone manner; Professionalism; A can do attitude; Adept in using own initiative when working alone; Experience of working in a busy environment; The ability to multitask and prioritise effectively whilst staying calm under pressure; Has a good understanding of confidentiality; Flexibility in working pattern and duties; Ability to cope with and manage change; Computer literate. SystmOne and Accurx familiarity is desirable but training will be provided.

Person Specification

Experience

Essential

• Experience of working in a customer facing role.
• Computer literate.
• Full UK driving licence and access to a vehicle.

Desirable

• Experience of working in a GP Practice.
• SystmOne & AccuRx familiarity is desirable but training will be provided.

Qualifications

Essential

• Maths and English GCSE A-D (or equivalent)
• Excellent Communication Skills
• Excellent Customer Service Skills

Person Specification Experience Essential Experience of working in a customer facing role. Computer literate. Full UK driving licence and access to a vehicle. Desirable Experience of working in a GP Practice. SystmOne & AccuRx familiarity is desirable but training will be provided. Qualifications Essential Maths and English GCSE A-D (or equivalent) Excellent Communication Skills Excellent Customer Service Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Elm Lane & Chapeltown Surgery

Address

104 Elm Lane

Sheffield

S5 7TW

United Kingdom

Employer's website

https://www.elmlanesurgery.com/ (Opens in a new tab)

Employer details

Employer name

Elm Lane & Chapeltown Surgery

Address

104 Elm Lane

Sheffield

S5 7TW

United Kingdom

Employer's website

https://www.elmlanesurgery.com/ (Opens in a new tab)