Job summary

West Walk Surgery are recruiting for a Medical Secretary to join our friendly team, working up to 30 hours per week, including a Thursday afternoon and all day Friday.

Candidates should outline your preferred days and hours at the top of your application (days over 6 hours must include a 30 minute unpaid break)

Interviews will be held on Friday 9th October for successful candidates.

We reserve the right to close this vacancy early if a suitable candidate is identified. As applications will be reviewed on an ongoing basis, we encourage early applications.

Main duties of the job

You will be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.

Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

About us

West Walk Surgery is a large patient focused practice, consisting of 5 GP Partners, 8 salaried GP's, Mental Health Nurse, Clinical Pharmacists, Pharmacy Technicians, Paramedics, Physios, Practice Nurses and HCA's, all supported by the Reception and Admin teams.

Details

Date posted

28 September 2026

Pay scheme

Other

Salary

£13.25 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0254-26-0007

Job locations

21 West Walk

Yate

Bristol

BS37 4AX

United Kingdom

Job description

Job responsibilities

The following are the core responsibilities of the medical secretary. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a.Processing letters, reports and associated documentation as required

b.Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

c.Manage all enquires in an effective manner

d.Maintain an accurate referrals database

e.Action all incoming e-mails

f.Process calling letters as requested

g.Scanning of patient related documentation and attaching scanned documents to patients healthcare records

h.Input data into the patients healthcare records as necessary

i.Process referrals using the electronic referral system (ERS)

j.Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms

k.Read code data on EMIS

l.Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

m.Manage all administrative queries as necessary

n.Carry out system searches as requested

o.Maintain a clean, tidy, effective working area at all times

p.Support all clinical staff with general administrative tasks as requested

Job description Job responsibilities The following are the core responsibilities of the medical secretary. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:a.Processing letters, reports and associated documentation as requiredb.Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficientlyc.Manage all enquires in an effective mannerd.Maintain an accurate referrals databasee.Action all incoming e-mailsf.Process calling letters as requestedg.Scanning of patient related documentation and attaching scanned documents to patients healthcare recordsh.Input data into the patients healthcare records as necessaryi.Process referrals using the electronic referral system (ERS)j.Process requests for information i.e. SAR, insurance / solicitors letters and DVLA formsk.Read code data on EMISl.Answer incoming phone calls, transferring calls or dealing with the callers request appropriatelym.Manage all administrative queries as necessaryn.Carry out system searches as requestedo.Maintain a clean, tidy, effective working area at all timesp.Support all clinical staff with general administrative tasks as requested

Person Specification

Qualifications

Essential

• Educated to GCSE level

Desirable

• Administrative qualifications

Experience

Essential

• Numerate and IT Literate.
• Experience working with the general public.
• Excellent communication skills (verbal and written)
• Ability to work under pressure and in a changing environment.
• Working with confidential, sensitive information with an understanding, acceptance, and adherence to the need for strict confidentiality.
• Problem solving & analytical skills.

Desirable

• Experience of EMIS Web Experience of working in primary care

Person Specification Qualifications Essential Educated to GCSE level Desirable Administrative qualifications Experience Essential Numerate and IT Literate. Experience working with the general public. Excellent communication skills (verbal and written) Ability to work under pressure and in a changing environment. Working with confidential, sensitive information with an understanding, acceptance, and adherence to the need for strict confidentiality. Problem solving & analytical skills. Desirable Experience of EMIS Web Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Walk Surgery

Address

21 West Walk

Yate

Bristol

BS37 4AX

United Kingdom

Employer's website

https://www.westwalksurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

West Walk Surgery

Address

21 West Walk

Yate

Bristol

BS37 4AX

United Kingdom

Employer's website

https://www.westwalksurgery.co.uk/ (Opens in a new tab)