Job summary

To provide comprehensive administrative and clerical support to the Endoscopy Service, ensuring the efficient coordination of pre-assessment telephone clinic appointments and the timely processing of patient referrals. The post holder will manage referrals received through the NHS e-Referral Service (eRS), Direct to Test pathways, surveillance programmes, and rescope requests, ensuring accurate data entry and maintenance of patient records on hospital information systems and spreadsheets. The role also involves handling telephone enquiries professionally, supporting the wider Endoscopy team with general administrative duties, and contributing to the smooth and effective delivery of patient services.

Main duties of the job

Telephone patients to arrange pre-assessment clinic appointments before procedures.Handle telephone enquiries from patients, carers, and healthcare professionals.Ensure surveillance patients receive health questionnaires at least three months before their planned procedure.Add rescope and follow-up requests to the Endoscopy waiting listsProcess endoscopy referrals through NHS e-Referral Service (eRS)

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeterjust a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Details

Date posted

28 September 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 to £25,272 a year Pro Rata x 2 positions

Contract

Permanent

Working pattern

Part-time

Reference number

184-OL-OR-5532

Job locations

County Hall

The Crescent

Taunton

Somerset

TA1 4DY

United Kingdom

Job description

Job responsibilities

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Job description Job responsibilities Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Person Specification

Qualifications

Essential

• Good standard of education, up to GCSE or O level standard in literacy and numeracy

Desirable

• Business and Administration NVQ Level 2 or similar
• Computer/Word processing qualification or ECDL

Experience

Essential

• Previous experience of working with the public in a customer care situation
• Previous office experience

Desirable

• Previous Health Sector experience or similar

Additional Criteria

Essential

• Willingness to use technology to improve standards of care and support to our patients
• Ability to juggle tasks and work with constant interruptions
• Presentable and confident
• Flexible/adaptable approach to working
• Attention to detail

Person Specification Qualifications Essential Good standard of education, up to GCSE or O level standard in literacy and numeracy Desirable Business and Administration NVQ Level 2 or similar Computer/Word processing qualification or ECDL Experience Essential Previous experience of working with the public in a customer care situation Previous office experience Desirable Previous Health Sector experience or similar Additional Criteria Essential Willingness to use technology to improve standards of care and support to our patients Ability to juggle tasks and work with constant interruptions Presentable and confident Flexible/adaptable approach to working Attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Somerset NHS Foundation Trust

Address

County Hall

The Crescent

Taunton

Somerset

TA1 4DY

United Kingdom

Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Somerset NHS Foundation Trust

Address

County Hall

The Crescent

Taunton

Somerset

TA1 4DY

United Kingdom

Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)