Job summary

This is an exciting role within the Day surgery Admin and Clerical Team, working closely with clinical colleagues to ensure our patients receive the highest standard of care.The role requires someone who has a great level of attention to detail and good organisational skills for managing in a busy environment. Excellent communication and customer service skills are essential for dealing with colleagues, patients and families.The needs of the service user will be the utmost priority. The principle of high quality customer care is at the heart of this role.

Main duties of the job

The post holder will be required to provide a friendly, effective reception, advice and information service to patients, colleagues, and visitors to the Theatre departments. Supporting and assisting the other receptionists and nursing staff in the day-to-day management of the ward and contribute to the care environment and carry out general administrative duties. Maintaining electronic patient records, including the use of MAXIMS, EPRO Galaxy and TrakCare.

The post holder will be responsible for ensuring the reception area is tidy & well organised and that office supplies and stationary are ordered and kept stocked up.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeterjust a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Details

Date posted

28 September 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

184-OL-OR-5903

Job locations

Yeovil District Hospital

Higher Kingston

Yeovil

Somerset

BA21 4AT

United Kingdom

Job description

Job responsibilities

Please see the Job Description for further information, as well as a full list of duties and responsibilities.

Job description Job responsibilities Please see the Job Description for further information, as well as a full list of duties and responsibilities.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent.
• Good standard of literacy and numeracy and spoken English.

Desirable

• Five GCSEs at grades A-C or equivalent one of which must be English language
• NVQ level 3 in Business Administration or Customer Service or equivalent qualifications or relevant experience.

Experience

Essential

• Experience of administrative duties

Desirable

• Experience of working with the general public
• Experience of working in a health care setting

Additional Criteria

Essential

• Willingness to use technology to improve standards of care and support to our patients.
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty

Person Specification Qualifications Essential Educated to GCSE level or equivalent. Good standard of literacy and numeracy and spoken English. Desirable Five GCSEs at grades A-C or equivalent one of which must be English language NVQ level 3 in Business Administration or Customer Service or equivalent qualifications or relevant experience. Experience Essential Experience of administrative duties Desirable Experience of working with the general public Experience of working in a health care setting Additional Criteria Essential Willingness to use technology to improve standards of care and support to our patients. Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Somerset NHS Foundation Trust

Address

Yeovil District Hospital

Higher Kingston

Yeovil

Somerset

BA21 4AT

United Kingdom

Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Somerset NHS Foundation Trust

Address

Yeovil District Hospital

Higher Kingston

Yeovil

Somerset

BA21 4AT

United Kingdom

Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)