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EPR Change Agent
Norfolk and Norwich University Hospital View all jobs
Posted 4 day(s) ago
Reference: 2369031
Job summary
In less than10 months, we will go live with our new Electronic Patient Record (EPR) system; a transformational change that will improve how we deliver care, communicate across teams, and support our patients and staff every day.
To help make this happen, we are looking for enthusiastic, motivated and approachable individuals to join our growing EPR Change Team as Change Agents.
About the Programme
The Norfolk and Waveney University Hospitals Group is implementing a shared Electronic Patient Record across three acute trusts:
James Paget University Hospitals NHS Foundation Trust (JPUH)
Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH)
The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust (QEH)
This major investment will create a more connected, digital and patient-centred healthcare system, improving safety, quality, efficiency and the experience of both patients and staff.
Why This Role Matters
Successful digital transformation isn't just about technology. It's about people.
As a Change Agent, you'll help colleagues understand what's changing, why it matters, and how it will improve the care we provide. Your support, enthusiasm and engagement will play a vital role in helping our organisation achieve a successful EPR implementation.
If you're passionate about supporting others, improving services and being part of an exciting journey of transformation, we'd love to hear from you.
Main duties of the job
What You'll Be Doing
As a Change Agent, you will:
- Support the delivery of change and engagement activities across the Trust
- Work under the guidance of the EPR Change Leads to promote understanding and adoption of the new EPR system
- Act as a friendly and approachable point of contact for staff
- Help gather feedback, concerns and ideas from colleagues and feed these into the programme team
- Support workshops, engagement events and awareness sessions
- Encourage colleagues to participate in readiness activities and training
- Help identify areas where additional support may be needed
- Champion positive change and the benefits of EPR across teams and departments
- Support staff throughout the transition to our new Electronic Patient Record
What We're Looking For
We're looking for individuals who:
- Are enthusiastic and positive about improving services for patients and staff
- Enjoy working and communicating with a wide range of people
- Are confident, approachable and supportive
- Have good organisational and interpersonal skills
- Are keen to learn and develop new skills
- Can work collaboratively as part of a multidisciplinary team
- Want to play an active role in helping colleagues navigate change
Previous change management experience is not essential. What matters most is your ability to engage with people, build relationships and bring energy and enthusiasm to the role.
About us
The James Paget University Hospital is a vibrant university hospital providing the best possible care to the people of east Norfolk and north Suffolk.
Situated between two popular holiday destinations, and with a steadily increasing local population of over 230,000, the JPUH is the largest local employer in the area with over 3000 staff.
Our priority is ensuring that patients always come first and remain at the heart of everything we do. We focus on high quality, safe and compassionate care, supporting our growing elderly population and developing closer links with our health, social and educational partners. Listening to patients and carers so that we understand what matters, what works well and what we need to do to improve is also very important to us.
We offer onsite parking, and a busy bees nursery on site. Several local nurseries also within local radius
About the Programme The Norfolk and Waveney University Hospitals Group is implementing a shared Electronic Patient Record across three acute trusts:
James Paget University Hospitals NHS Foundation Trust, JPUH
Norfolk and Norwich University Hospitals NHS Foundation Trust, NNUH
The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust, QEH
This major investment will create a more connected, digital and patient-centred healthcare system, improving safety, quality, efficiency and the experience of both patients and staff.
Details
Date posted
28 September 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year pa pro rata
Contract
Fixed term
Duration
9 months
Working pattern
Full-time
Reference number
234-26-EPR-CA-JPUH
Job locations
James Paget University Hospital
Lowestoft Road
Great Yarmouth
NR31 6LA
United Kingdom
Job description
Job responsibilities
What You'll Gain
This role offers a unique opportunity to:
Make a Real Difference
Contribute to a programme that will shape healthcare delivery across Norfolk and Waveney and improve experiences for both patients and staff.
Be Part of a Dynamic Team
Join an innovative and supportive multidisciplinary Change Team working on one of the NHS's largest transformation programmes.
Develop New Skills- we will invest in you; you will gain a qualification in Change management Foundation and Practitioner level accredited by APMG
Gain valuable experience in organisational change, engagement, service improvement, digital transformation and programme delivery.
Support Colleagues Through Change
Help staff prepare for and adapt to one of the biggest changes the Trust has undertaken, ensuring they feel supported every step of the way.
Why Join Us?
- As a Change Agent, you will become part of a passionate and supportive team helping colleagues prepare for new ways of working. You'll work closely with our Change Leads, Clinical Change Team and frontline services to ensure staff feel informed, engaged and confident ahead of EPR go-live.
- This role is ideal for someone who enjoys working with people, is a confident communicator, and is enthusiastic about supporting positive change.
- Most importantly, you'll be helping to deliver improvements that will benefit both patients and staff for years to come.
Job description
Job responsibilities
What You'll Gain
This role offers a unique opportunity to:
Make a Real Difference
Contribute to a programme that will shape healthcare delivery across Norfolk and Waveney and improve experiences for both patients and staff.
Be Part of a Dynamic Team
Join an innovative and supportive multidisciplinary Change Team working on one of the NHS's largest transformation programmes.
Develop New Skills- we will invest in you; you will gain a qualification in Change management Foundation and Practitioner level accredited by APMG
Gain valuable experience in organisational change, engagement, service improvement, digital transformation and programme delivery.
Support Colleagues Through Change
Help staff prepare for and adapt to one of the biggest changes the Trust has undertaken, ensuring they feel supported every step of the way.
Why Join Us?
- As a Change Agent, you will become part of a passionate and supportive team helping colleagues prepare for new ways of working. You'll work closely with our Change Leads, Clinical Change Team and frontline services to ensure staff feel informed, engaged and confident ahead of EPR go-live.
- This role is ideal for someone who enjoys working with people, is a confident communicator, and is enthusiastic about supporting positive change.
- Most importantly, you'll be helping to deliver improvements that will benefit both patients and staff for years to come.
Person Specification
Qualifications
Essential
- Good standard of general education (GCSE level or equivalent minimum)
- Good knowledge of MS Office applications including Word, Excel and Outlook
Desirable
- RSA level 3/ NVQ level 3 or equivalent
- NVQ or equivalent in a health related subject
- Quality Improvement experience
- PRINCE 2 or equivalent foundation
- Change management foundation / experience
Experience
Essential
- Experience within the NHS or similar
- Experience in a customer facing/patient facing environment
- Experience of working within a complex organisation
Desirable
- Some experience in change management
- Some experience in project management
Skills
Essential
- Excellent written and verbal communication skills and ability to communicate at all levels
- Excellent interpersonal skills
- Able to create correspondence and devise visual presentations requiring accurate use of English
- Ability to analyse complex data and problem solve
- Good organisational and administrative skills
- Ability to plan, prioritise and organise own workload effectively
- Self-motivated and ability to work with minimal supervision
Attitude
Essential
- Effective role model, demonstrating the Collaborative's values of; QEHKL's Living our values NNUH's PRIDE values JPUH's CARER Values
Person Specification
Qualifications
Essential
- Good standard of general education (GCSE level or equivalent minimum)
- Good knowledge of MS Office applications including Word, Excel and Outlook
Desirable
- RSA level 3/ NVQ level 3 or equivalent
- NVQ or equivalent in a health related subject
- Quality Improvement experience
- PRINCE 2 or equivalent foundation
- Change management foundation / experience
Experience
Essential
- Experience within the NHS or similar
- Experience in a customer facing/patient facing environment
- Experience of working within a complex organisation
Desirable
- Some experience in change management
- Some experience in project management
Skills
Essential
- Excellent written and verbal communication skills and ability to communicate at all levels
- Excellent interpersonal skills
- Able to create correspondence and devise visual presentations requiring accurate use of English
- Ability to analyse complex data and problem solve
- Good organisational and administrative skills
- Ability to plan, prioritise and organise own workload effectively
- Self-motivated and ability to work with minimal supervision
Attitude
Essential
- Effective role model, demonstrating the Collaborative's values of; QEHKL's Living our values NNUH's PRIDE values JPUH's CARER Values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Norfolk and Norwich University Hospital
Address
James Paget University Hospital
Lowestoft Road
Great Yarmouth
NR31 6LA
United Kingdom
Employer's website
https://www.nnuh.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Norfolk and Norwich University Hospital
Address
James Paget University Hospital
Lowestoft Road
Great Yarmouth
NR31 6LA
United Kingdom
Employer's website
https://www.nnuh.nhs.uk/ (Opens in a new tab)