Job description

Job responsibilities

Medicines Reconciliation

• Complete medicines reconciliation following hospital discharge, outpatient appointments and other transitions of care.
• Ensure patients' medication records are accurate and up to date.
• Identify discrepancies and communicate with relevant healthcare professionals to resolve them.

Medication Reviews and Patient Support

• Support clinical pharmacists and GP/Nurse Practitioners with structured medication reviews.
• Contact patients regarding medication-related queries and provide appropriate information within the scope of the role.
• Support patients with adherence, repeat medication queries and practical problems relating to their medicines.
• Identify patients who may require additional support and refer appropriately.

Repeat Prescribing

• Process repeat prescription requests in accordance with practice procedures.
• Review requests against the patient's medication record and established prescribing protocols.
• Identify inappropriate, duplicate or potentially problematic requests and escalate them to the appropriate clinician.
• Support the practice in monitoring repeat prescribing systems.

Medicines Safety

• Identify and report medication errors, discrepancies and potential safety concerns.
• Support medicines safety audits and quality-improvement activities.
• Help implement local and national medicines safety alerts.
• Maintain appropriate documentation and follow practice policies and procedures.

Communication and Liaison

• Liaise with community pharmacies, hospital pharmacy teams, GP practice staff and other healthcare professionals.
• Communicate with patients and carers in a professional, respectful and confidential manner.
• Deal appropriately with medicines-related telephone and face-to-face enquiries.
• Escalate clinical issues outside the scope of the pharmacy technician role to a pharmacist, GP or other appropriate clinician.

Person Specification

Qualifications

Essential

• Pharmacy Technician qualification.
• Current registration with the General Pharmaceutical Council.
• Good understanding of medicines management and safe use of medicines.
• Experience with medicines reconciliation.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a multidisciplinary team.
• Good IT and record-keeping skills.
• Ability to recognise when a matter needs to be referred to a pharmacist, GP or another healthcare professional.
• Commitment to patient confidentiality and professional standards

Desirable

• Previous experience working in General Practice.
• Experience supporting structured medication reviews.
• Experience with SystmOne clinical system.
• Experience of medicines optimisation or audit work.
• Knowledge of NHS primary-care prescribing processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Walker Medical Group

Address

Walker Medical Group

Church Walk

Newcastle Upon Tyne

NE6 3BS

United Kingdom

Employer's website

https://www.walkermedical.nhs.uk (Opens in a new tab)