Job summary

Looking for a role that fits around your life while making a real difference?

Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive the care they need--when they need it most. We support 4.5 million people with vital NHS 111 and Out of Hours GP services, 24/7, 365 days a year.

At our Welwyn Garden City site, we have rota availability for various overnight shift patterns.

To get started, you'll need to complete a comprehensive 6-week training programme, Monday to Friday, 9am-5pm. Pathways Training will start on Monday 19th October 2026.

Main duties of the job

Your Role: Make Every Call Count

Be the First Point of ContactHandle urgent and non-urgent calls, helping patients get the care they need quickly and safely.

Use NHS Pathways with ConfidenceAssess symptoms using NHS Pathways and direct patients to the mostappropriate healthcareprofessional or service.

Provide Reassurance When It Matters MostUseyou'relistening and communication skills to offer clear advice andaccurateguidance.

About us

Why HUC?

Start a Meaningful CareerFor many people, this role is the first step into a rewarding healthcare career.

Be Part of Something That MattersYou'll be the voice patients hear when they need help,reassuranceor urgent guidance.

Fully Funded TrainingOur comprehensive6-week full-time training programmegives you the confidence and skills you need to succeed.

Great BenefitsNHS Pension, NHS Discounts, Wellbeing Hub and more.

Supportive Team CultureJoin a workplace where colleagues support each other and succeed together.

Details

Date posted

29 September 2026

Pay scheme

Other

Salary

£12.71 to £17.51 an hour per hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

4265-8331188

Job locations

The Old Ambulance Station

Ascots Lane

Welwyn Garden City

AL7 4HL

United Kingdom

Job description

Job responsibilities

For a full job description and full person specification, along with more details about our organisation, please see attached documentation,

111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.

Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa).

We reserve the right to close this vacancy early, should we receive sufficient applications.

Please do not apply through any third party websites, please only apply through TRAC.

Job description Job responsibilities For a full job description and full person specification, along with more details about our organisation, please see attached documentation, 111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested. Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa). We reserve the right to close this vacancy early, should we receive sufficient applications. Please do not apply through any third party websites, please only apply through TRAC.

Person Specification

Address

Essential

• Lives within 60 minute commute
• Has Customer Service Experience
• Has the right to work in the UK
• Can commit to 6 weeks full time training (9am-5pm Monday- Friday)

Desirable

• Previous Call Handling Experience

Person Specification Address Essential Lives within 60 minute commute Has Customer Service Experience Has the right to work in the UK Can commit to 6 weeks full time training (9am-5pm Monday- Friday) Desirable Previous Call Handling Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HUC

Address

The Old Ambulance Station

Ascots Lane

Welwyn Garden City

AL7 4HL

United Kingdom

Employer's website

https://hucweb.co.uk/ (Opens in a new tab)

Employer details

Employer name

HUC

Address

The Old Ambulance Station

Ascots Lane

Welwyn Garden City

AL7 4HL

United Kingdom

Employer's website

https://hucweb.co.uk/ (Opens in a new tab)