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Temporary Care Navigator (Maternity Cover)
Dr Thorniley-Walker and Partners View all jobs
Posted 3 day(s) ago
Reference: 2372124
Job summary
To cover maternity leave from November
Part time Receptionist form part of a multi-disciplinary team within primary care and support the clinicians in the smooth running of the surgery by handling routine administration duties enabling the clinician to focus on the patient. Ultimately the aim is to improve the patients access/experience in practice.
Part time Receptionist will operate under the supervision of the practice management and the Partners of the Practice.
Main duties of the job
Role Responsibilities
The following are the core responsibilities of the job. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. You will work within your capabilities and:
Patient Contact.
Acknowledge all patients at reception.
Make / cancel appointments as necessary for surgeries as per appointments system with focus on ARRS roles
Accept ambulance bookings as necessary.
Accept prescription requests.
Issue repeat prescriptions on request - incorporating Acute and Repeat Prescriptions and put for reprinting / review as necessary.
Make / cancel appointments for clinics.
Deal with patient complaints / queries when possible or pass on to the Practice Manager.
Take requests for house calls / visits.
Deal with enquiries for the following;
Hospitals
Patients
GPs.
Transfer main telephone to GP on call as appropriate.
Maintain the confidentiality of the patient and other practice information at all times.
About us
We are Patient focused,Professional and confidential,Protect patient confidentiality at all times.
We are Good communicators and effective care navigators
Details
Date posted
29 September 2026
Pay scheme
Other
Salary
£12.92 an hour
Contract
Fixed term
Duration
6 months
Working pattern
Part-time
Reference number
A3325-26-0002
Job locations
The Medical Centre
Gibson Court
Boldon Colliery
Tyne And Wear
NE35 9AN
United Kingdom
Job description
Job responsibilities
Role Responsibilities
The following are the core responsibilities of the job. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. You will work within your capabilities and:
Patient Contact.
Acknowledge all patients at reception.
Make / cancel appointments as necessary for surgeries as per appointments system with focus on ARRS roles
Accept ambulance bookings as necessary.
Accept prescription requests.
Issue repeat prescriptions on request - incorporating Acute and Repeat Prescriptions and put for reprinting / review as necessary.
Make / cancel appointments for clinics.
Deal with patient complaints / queries when possible or pass on to the Practice Manager.
Take requests for house calls / visits.
Deal with enquiries for the following;
Hospitals
Patients
GPs.
Transfer main telephone to GP on call as appropriate.
Maintain the confidentiality of the patient and other practice information at all times.
Job description
Job responsibilities
Role Responsibilities
The following are the core responsibilities of the job. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. You will work within your capabilities and:
Patient Contact.
Acknowledge all patients at reception.
Make / cancel appointments as necessary for surgeries as per appointments system with focus on ARRS roles
Accept ambulance bookings as necessary.
Accept prescription requests.
Issue repeat prescriptions on request - incorporating Acute and Repeat Prescriptions and put for reprinting / review as necessary.
Make / cancel appointments for clinics.
Deal with patient complaints / queries when possible or pass on to the Practice Manager.
Take requests for house calls / visits.
Deal with enquiries for the following;
Hospitals
Patients
GPs.
Transfer main telephone to GP on call as appropriate.
Maintain the confidentiality of the patient and other practice information at all times.
Person Specification
Experience
Essential
- Polite and confident
- Flexible and cooperative
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Sensitive and empathetic in distressing situations
- Ability to work under pressure/in stressful situations
- Effectively able to communicate and understand the needs of the patient
- Commitment to ongoing professional development.
Desirable
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
Qualifications
Essential
- Educated to GCSE Level or equivalent
Desirable
- Experience of working in a healthcare environment
- Experience of working with the general public
- Knowledge of computers
- Excellent telephone manner
- An understanding of the requirements for patient confidentiality
Person Specification
Experience
Essential
- Polite and confident
- Flexible and cooperative
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Sensitive and empathetic in distressing situations
- Ability to work under pressure/in stressful situations
- Effectively able to communicate and understand the needs of the patient
- Commitment to ongoing professional development.
Desirable
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
Qualifications
Essential
- Educated to GCSE Level or equivalent
Desirable
- Experience of working in a healthcare environment
- Experience of working with the general public
- Knowledge of computers
- Excellent telephone manner
- An understanding of the requirements for patient confidentiality
Employer details
Employer name
Dr Thorniley-Walker and Partners
Address
The Medical Centre
Gibson Court
Boldon Colliery
Tyne And Wear
NE35 9AN
United Kingdom
Employer's website
Employer details
Employer name
Dr Thorniley-Walker and Partners
Address
The Medical Centre
Gibson Court
Boldon Colliery
Tyne And Wear
NE35 9AN
United Kingdom