Job summary

To lead a team of Band 4 Patient pathway navigators and be responsible for the smooth running of the patient's Cardiology journey from referral to discharge from Trust care by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs. Ensuring the RTT performance meets the monthly KPI, by implementing new ways of working and managing the performance and process of the Cardiology team.

Main duties of the job

The Cardiology service is looking for a dynamic and resilient clinical pathway manager to join our team. This is a pivotal role within the team and will be supported by the Service Manager. You would be responsible for maintaining service delivery and improvement within the department.

Be able to support, lead, and manage staff membersBe proactive, enthusiastic, and resilientBe able to lead in improving processesBe able to build collaborative working relationships with clinicians

A primary focus will be RTT managing an allocated workload as well as managing the administrative team. The successful candidate will be based at our Royal Free Site.

The successful candidate will be expected to act with autonomy for the day to day management and supervision of the administration staff to ensure an excellent level of customer service. They will be required to demonstrate the Trust values, the responsibilities of the job description and person specification and in particular have experience of line managing staff, working with various staff groups and excellent communication & organisational skills.

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the topFor more information please follow link https://www.royalfreelondonjobs.co.uk/

Details

Date posted

30 September 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£38,488 to £46,852 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

391-RFL-8134185-B

Job locations

Royal Free Hospital

Pond Street

London

NW3 2QG

United Kingdom

Job description

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Job description Job responsibilities Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person Specification

Royal Free World Class Values

Essential

• Demonstrable ability to meet the Trust Royal Free Values

Education and Professional Qualifications

Essential

• Diploma level qualification or equivalent experience.
• English and Maths at GCSE level or equivalent.
• Customer Services attendance certificate
• Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Internet.
• Courses / further study attended to demonstrate evidence of personal development.
• Knowledge of Cerner
• Knowledge of medical terminology.

Desirable

• RSA 2 or RSA 3 word processing/typing or qualifications equivalent experience.
• Knowledge of medical terminology.Courses / further study attended to demonstrate evidence of personal development.

Experience

Essential

• Previous experience of working with the public and/or patients in a healthcare environment.
• Previous administrative and organisational experience
• Experience of managing and prioritising own workload and working to deadlines
• Experience of managing staff & a Team
• Previous administrative and organisational
• Experience of dealing with non-routine and complex problems
• Experience with Managing a services PTL to avoid breaches and meet performance demands

Desirable

• Data analysis and reporting
• Patient-centred service delivery

Skills and aptitudes

Essential

• Excellent written and verbal communication skills
• Excellent organisational skills with meticulous attention to detail
• Excellent customer care practice, being polite, sympathetic, patient and diplomatic
• Understanding patient confidentiality
• Ability to confidently interact and share knowledge with staff at all levels
• Proof of continuous learning and development
• Ability to use databases & Review and present data
• Awareness of National and Trust pathway targets (such as 18 week RTT target)

Personal qualities and attributes

Essential

• Ability to maintain excellent communication attributes channels and good customer services
• Maintain a high level of professionalism in manner
• Ability to work under pressure and use own initiative to prioritise tasks
• Good interpersonal skills having a friendly and approachable manner
• Proactive, forward-thinking, quick problem solving attitude
• Ability to work flexibly to accommodate peaks and troughs of activity
• Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
• Ability to work without direct supervision
• Reliability - good time keeping
• Ability to maintain excellent communication channels and good customer services
• Ability to work under pressure and use own initiative

Person Specification Royal Free World Class Values Essential Demonstrable ability to meet the Trust Royal Free Values Education and Professional Qualifications Essential Diploma level qualification or equivalent experience. English and Maths at GCSE level or equivalent. Customer Services attendance certificate Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Internet. Courses / further study attended to demonstrate evidence of personal development. Knowledge of Cerner Knowledge of medical terminology. Desirable RSA 2 or RSA 3 word processing/typing or qualifications equivalent experience. Knowledge of medical terminology.Courses / further study attended to demonstrate evidence of personal development. Experience Essential Previous experience of working with the public and/or patients in a healthcare environment. Previous administrative and organisational experience Experience of managing and prioritising own workload and working to deadlines Experience of managing staff & a Team Previous administrative and organisational Experience of dealing with non-routine and complex problems Experience with Managing a services PTL to avoid breaches and meet performance demands Desirable Data analysis and reporting Patient-centred service delivery Skills and aptitudes Essential Excellent written and verbal communication skills Excellent organisational skills with meticulous attention to detail Excellent customer care practice, being polite, sympathetic, patient and diplomatic Understanding patient confidentiality Ability to confidently interact and share knowledge with staff at all levels Proof of continuous learning and development Ability to use databases & Review and present data Awareness of National and Trust pathway targets (such as 18 week RTT target) Personal qualities and attributes Essential Ability to maintain excellent communication attributes channels and good customer services Maintain a high level of professionalism in manner Ability to work under pressure and use own initiative to prioritise tasks Good interpersonal skills having a friendly and approachable manner Proactive, forward-thinking, quick problem solving attitude Ability to work flexibly to accommodate peaks and troughs of activity Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff Ability to work without direct supervision Reliability - good time keeping Ability to maintain excellent communication channels and good customer services Ability to work under pressure and use own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Royal Free Hospital

Pond Street

London

NW3 2QG

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Royal Free Hospital

Pond Street

London

NW3 2QG

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)