Job summary

The post holder is responsible for carrying out the routine provision of the Financial Administration Services for International & Private Patients. To co-ordinate pre-authorisation as an effective service by collaboration between staff and all internal and external stakeholders required for approving admissions, and ensuring the work is produced in an efficient and timely manner to comply with process guidelines.

The post holder will support with a comprehensive, effective admissions and administrative service to all new and existing patients, demonstrating a duty of care. Exceptional interpersonal and communication skills are essential, as the post holder will be expected to be able to communicate effectively and sensitively with a wide range of people including patients, colleagues, consultants, and external agencies.

Main duties of the job

To ensure that patients and their families are provided with an excellent service that is focused on meeting their needs.o To provide an effective and efficient service to establish funding streams.o To ensure that financial information is recorded accurately.o To work effectively as part of a team, including medical secretaries and consultants.o To be the initial point of contact for all pre-authorisation requests.o To ensure all authorisations for treatment are requested and recorded accurately.o To be responsible for the co-ordination of authorisation service with the support of the Team Leader and/or Manager.o To effectively communicate with all stakeholders/consultants as to the status of secured funding.o To be a key point of contact for embassy relations, upholding the Trust values and building relationships with key embassy medical and administrative staff.o To take responsibility for the management of current and historic authorisation requests, and understanding the impact that this has on Trust debt levels.

About us

We are committed to recruiting the best person for the job through a fair, open and consistent process that is free from bias and discrimination.

We are working towards becoming an anti-racist organisation. This means creating a workplace where every colleague feels seen, heard and valued, and where racism in any form has no place. Our anti-racism commitment is backed by action through our Anti-Racism Statement and action plan, developed in collaboration with our REACH staff network.

We actively challenge discrimination, dismantle barriers and embed equity across all aspects of our workforce, including recruitment, progression and development. All applicants will receive equal consideration regardless of race, ethnicity, nationality, religion or belief, sexual orientation, gender identity, age, disability, health condition or employment history.

We particularly welcome applications from ethnically diverse communities, people with disabilities or long-term health conditions, and LGBTQ+ community members. We are proud to be a Disability Confident Employer, a member of the Business Disability Forum, and a Stonewall Diversity Champion.

Our staff networks, including REACH, PRIDE, ENABLED and Women's Networks, are active and executive supported. These employee-led networks play a vital role in shaping an inclusive culture at GOSH and are open to all colleagues.

Together, we are building a culture where inclusion is not optional - it is essential.