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Receptionist/Administration Assistant
Mersey Care NHS Foundation Trust View all jobs
Posted 1 day(s) ago
Reference: 350-CC8311892
Job summary
We are seeking a motivated and organised receptionist/administrator to join the team at the Litherland Walk in Centre within the Reception Hub. You will be responsible for welcoming patients and visitors providing a friendly, professional first point of contact. Registering and checking in patients, managing appointments and inquiries, handling telephone calls and ensuring patient information is recorded accurately and confidentially.
Main duties of the job
First point of contact for service users booking into the Walk in Centre Booking and managing appointments. Updating patient records. General administrative and clerical duties. Reception duties /customer inquiries Answering telephone enquiries professionally and efficiently. Managing electronic and paper-based information systems.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Details
Date posted
02 October 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
350-CC8311892
Job locations
Litherland Walk In Centre
Knowsley
L21 9JN
United Kingdom
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for a full list of duties and responsibilities
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for a full list of duties and responsibilities
Person Specification
Qualifications
Essential
- GCSE or NVQ2 or equivalent experience
Desirable
- Customer Service Qualification
Skills
Essential
- Standard keyboard skills
Knowledge/Experience
Essential
- IT Literate
- Proven experience of word processing, spreadsheet, and email software
- Experience of using patient administrative systems
- Effective communication and interpersonal skills including telephone skills and face to face communication
- Experience of general administration office skills - filing, photocopying, faxing, note taking
- Experience of working to conflicting demands and work effectively within teams
- Ability to work in a confidential and sensitive manner
- Ability to plan, prioritise and schedule own work
- Able to work flexibly in accordance with service needs
- Experience of handling cash/raising invoices relating to patient charges
- Good organisational skills
- Ability to work without supervision
Person Specification
Qualifications
Essential
- GCSE or NVQ2 or equivalent experience
Desirable
- Customer Service Qualification
Skills
Essential
- Standard keyboard skills
Knowledge/Experience
Essential
- IT Literate
- Proven experience of word processing, spreadsheet, and email software
- Experience of using patient administrative systems
- Effective communication and interpersonal skills including telephone skills and face to face communication
- Experience of general administration office skills - filing, photocopying, faxing, note taking
- Experience of working to conflicting demands and work effectively within teams
- Ability to work in a confidential and sensitive manner
- Ability to plan, prioritise and schedule own work
- Able to work flexibly in accordance with service needs
- Experience of handling cash/raising invoices relating to patient charges
- Good organisational skills
- Ability to work without supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mersey Care NHS Foundation Trust
Address
Litherland Walk In Centre
Knowsley
L21 9JN
United Kingdom
Employer's website
https://www.merseycare.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Mersey Care NHS Foundation Trust
Address
Litherland Walk In Centre
Knowsley
L21 9JN
United Kingdom
Employer's website
https://www.merseycare.nhs.uk/ (Opens in a new tab)