Job summary

iGPc has an exciting opportunity for an experienced, self-motivated, hard working, and patient focussedCare Coordinatorto join our team, working closely with our 8 member GP practices and other primary care professionals within the PCN. We recognise the value that Care Coordinators can bring to our practices and our patients and aim to provide exemplary patient care; finding innovative solutions in general practice to deliver the best care we can to our patients.

This role is offered on a full-time basis, for 37.5 hours per week. With possible weekend/evening work as and when required.

Main duties of the job

As a PCN Care Coordinator you will

work closely with teams to help and support the multi-disciplinary team (MDT) meetings offering a personalised care approach, and the ongoing patient case management making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed. This will involve linking with GP surgeries and a range of Community Health Services and VCSF services.

work closely with the GPs and other members of your assigned practice(s) and PCN teams to ensure the coordination and management of identified patients at all points of their care journey.

assist with the co-ordination of Network clinics, services and projects

liaise with the additional roles staff in the PCN to meet any unmet patient needs, for example Social Prescribing Link Worker

Deliver against a thematic area of the PCN work

About us

iGPc is a Primary Care Network of 8 GP practices within Liverpool, with a patient population of approximately 62,000.

The collaboration of our member GP Practices is designed to address the healthcare needs of the local community by making full use of the resources and hands on experience of our Practices, as well as other healthcare providers and partners.

iGPc recognises the unique position that it holds as a group of GP Practices within the community and the opportunity that this gives to shape the provision of health and wider services to the local population.

Details

Date posted

01 October 2026

Pay scheme

Other

Salary

£28,392 a year Additional Roles Reimbursement Scheme

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

M0066-26-0003

Job locations

Rocky Lane Medical Centre

80 Rocky Lane

Liverpool

L16 1JD

United Kingdom

Job description

Job responsibilities

Key Responsibilities;

Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care

Undertake practice work in line with PCN directed priorities.

Proactively identify and work with a cohort of practice patients to support their personalised care requirements

Raise awareness of health promotion and NHS health checks in your allocated practice

Support uptake of national screening programmes

Support immunisation programmes

Support the practice with IIF targets

Support the practice in inequalities for safer surgeries

Direct liaison with multi agencies to coordinate care for patients

Refer to PCN social prescribing link workers as appropriate

Support Quality and Outcome Frameworks and other DES/LES specifications

Maintain and develop engagement with all practice staff and encourage best practice

Support the practice with Learning disabilities and Cancer patient targets

Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers and other primary care roles

Assist people to access self-management education courses, peer support or interventions that support

them in their health and wellbeing.

Support the coordination and delivery of MDTs within PCNs.

Administrative Responsibilities

work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients, and where required and as appropriate, refer people back to other health professionals within the PCN

raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision-making conversations

To work as a key member of the MDT to help support the development of effective MDT meetings.

Act as a contact to practices to assist with case management of patients at risk of admission, identifying sources of support in liaison with case managers.

To ensure that action points identified within the MDT are recorded and followed up

Under guidance from their line manager, take initiative in the organisation and administration of MDT working to minimise the demands upon the multidisciplinary team

To work with the wider MDT to identify at risk patients and ensure these patients are reviewed and anticipatory care plans are developed.

To review patients identified as high risk with the carers register within the practice to support case managers and key workers in developing holistic anticipatory care plans including prevention of carer breakdown

To support PCN projects and collate patient and carer feedback on their experiences

Help people to manage their needs, answering their queries and supporting them to make appointments

Support line management by collating your allocated practices data and providing a monthly board report.

Support line management by collating your allocated practices data and providing a monthly board report.

Job description Job responsibilities Key Responsibilities; Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care Undertake practice work in line with PCN directed priorities. Proactively identify and work with a cohort of practice patients to support their personalised care requirements Raise awareness of health promotion and NHS health checks in your allocated practice Support uptake of national screening programmes Support immunisation programmes Support the practice with IIF targets Support the practice in inequalities for safer surgeries Direct liaison with multi agencies to coordinate care for patients Refer to PCN social prescribing link workers as appropriate Support Quality and Outcome Frameworks and other DES/LES specifications Maintain and develop engagement with all practice staff and encourage best practice Support the practice with Learning disabilities and Cancer patient targets Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers and other primary care roles Assist people to access self-management education courses, peer support or interventions that supportthem in their health and wellbeing. Support the coordination and delivery of MDTs within PCNs.Administrative Responsibilities work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients, and where required and as appropriate, refer people back to other health professionals within the PCN raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision-making conversations To work as a key member of the MDT to help support the development of effective MDT meetings. Act as a contact to practices to assist with case management of patients at risk of admission, identifying sources of support in liaison with case managers. To ensure that action points identified within the MDT are recorded and followed up Under guidance from their line manager, take initiative in the organisation and administration of MDT working to minimise the demands upon the multidisciplinary team To work with the wider MDT to identify at risk patients and ensure these patients are reviewed and anticipatory care plans are developed. To review patients identified as high risk with the carers register within the practice to support case managers and key workers in developing holistic anticipatory care plans including prevention of carer breakdown To support PCN projects and collate patient and carer feedback on their experiences Help people to manage their needs, answering their queries and supporting them to make appointments Support line management by collating your allocated practices data and providing a monthly board report. Support line management by collating your allocated practices data and providing a monthly board report.

Person Specification

Qualifications

Essential

• NVQ Level 3 or equivalent level of knowledge in office procedures
• Evidence of commitment to continuing professional development

Desirable

• ECDL or equivalent

Other

Essential

• Demonstrable ability to show kindness and compassion
• Demonstrate ability to reflect and learn from situations
• Meets DBS reference standards
• Access to own transport and/or the ability to travel across the locality on a regular basis

Experience

Essential

• Experience of working under own direction
• Experience of working in a patient focused environment
• Evidence of experience of using a wide range
• of administrative systems and software programmes
• Experience of planning and organising complex meetings/agendas
• Evidence of working with IT systems including medical software package EMIS
• Evidence of the ability to support collation and analysis of data
• Experience of partnership/collaborative working, building relationships across a variety of organisations
• Experience of care of the elderly
• Experience of vulnerable adults awareness

Desirable

• Experience of supporting service improvement
• Previous experience in NHS/Primary Care/Local Authority role
• Experience of supporting people, their families and carers in a related role
• Ability to provide and receive complex information

Knowledge and Skills

Essential

• Identifies difficulties as challenges and works with others to identify solutions
• Demonstrates co-operative team working and awareness of the roles of other professionals
• Excellent verbal and written skills
• Excellent interpersonal skills
• Able to work on own initiative, organising and prioritising own workload to set deadlines
• Ability to adapt and change approach as circumstance dictates
• Persistence and ability to keep going in difficult situations and with complex and uncertain pieces of work
• Understanding of and commitment to equality of opportunity and good working relationships
• Good time keeping
• Flexible approach to work
• Demonstrates ability to motivate self and use own initiative to achieve goals
• Adaptable
• Willing and able to travel throughout the eight practices within iGPc, as required
• Advanced experience of using word, excel and powerpoint including ability to use word processing skills, emails and the internet to create simple plans and reports.
• Knowledge of GP systems (e.g. EMIS Web)
• Knowledge of the personalised care approach
• Vulnerable adults awareness

Person Specification Qualifications Essential NVQ Level 3 or equivalent level of knowledge in office procedures Evidence of commitment to continuing professional development Desirable ECDL or equivalent Other Essential Demonstrable ability to show kindness and compassion Demonstrate ability to reflect and learn from situations Meets DBS reference standards Access to own transport and/or the ability to travel across the locality on a regular basis Experience Essential Experience of working under own direction Experience of working in a patient focused environment Evidence of experience of using a wide range of administrative systems and software programmes Experience of planning and organising complex meetings/agendas Evidence of working with IT systems including medical software package EMIS Evidence of the ability to support collation and analysis of data Experience of partnership/collaborative working, building relationships across a variety of organisations Experience of care of the elderly Experience of vulnerable adults awareness Desirable Experience of supporting service improvement Previous experience in NHS/Primary Care/Local Authority role Experience of supporting people, their families and carers in a related role Ability to provide and receive complex information Knowledge and Skills Essential Identifies difficulties as challenges and works with others to identify solutions Demonstrates co-operative team working and awareness of the roles of other professionals Excellent verbal and written skills Excellent interpersonal skills Able to work on own initiative, organising and prioritising own workload to set deadlines Ability to adapt and change approach as circumstance dictates Persistence and ability to keep going in difficult situations and with complex and uncertain pieces of work Understanding of and commitment to equality of opportunity and good working relationships Good time keeping Flexible approach to work Demonstrates ability to motivate self and use own initiative to achieve goals Adaptable Willing and able to travel throughout the eight practices within iGPc, as required Advanced experience of using word, excel and powerpoint including ability to use word processing skills, emails and the internet to create simple plans and reports. Knowledge of GP systems (e.g. EMIS Web) Knowledge of the personalised care approach Vulnerable adults awareness

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

IGPC Primary Care Network

Address

Rocky Lane Medical Centre

80 Rocky Lane

Liverpool

L16 1JD

United Kingdom

Employer's website

https://igpc-liverpool.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

IGPC Primary Care Network

Address

Rocky Lane Medical Centre

80 Rocky Lane

Liverpool

L16 1JD

United Kingdom

Employer's website

https://igpc-liverpool.nhs.uk/ (Opens in a new tab)