Job summary

Day Surgery Unit in Heatherwood are looking for a bank ward clerk/receptionist. The applicant should be enthusiastic, professional , reliable, hardworking and motivated to meet the administrative demands of our busy Day Surgery Unit.

You must be passionate about delivering excellent service and with a flexible attitude Ward Clerk / Receptionist to join our friendly team on Day Surgery Unit at Heatherwood Hospital, where we care for patients undergoing a range of surgical procedures from admission to discharge.

Main duties of the job

Provide administrative and clerical support to the Day Surgery Unit at Heatherwood Hospital, ensuring the efficient operation of the service. Welcome patients, visitors, and staff in a professional and courteous manner. Maintain accurate patient records and documentation in line with Trust policies, procedures, and Information Governance requirements.

Support patient admissions and discharges using EPIC, including scanning and uploading relevant documentation. Keep staff informed of patient movements and arrange patient transport within and outside the hospital as required.

Maintain effective communication with the ward team and other departments, while providing general administrative support, including photocopying, filing, and monitoring office supplies. Ensure patient confidentiality is maintained at all times.

About us

Visa Sponsorship:This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Why Join Frimley Health NHS Foundation Trust?

At Frimley Health NHS Foundation Trust, our people are at the heart of everything we do.

As a Disability Confident Employer and recipient of the Gold Award in the Armed Forces Employer Recognition Scheme, we actively champion equality, diversity and inclusion, creating opportunities for people from all backgrounds to build rewarding careers within the NHS.

We also recognise the importance of a healthy work-life balance. By supporting flexible working arrangements wherever possible, we enable our colleagues to balance their professional and personal commitments while continuing to deliver outstanding care to our patients. Whether flexibility means adjusted hours, part-time working, hybrid arrangements or alternative working patterns, we work in partnership with our staff to meet both individual and service needs.

Join UsWhether you're at the start of your career or looking for your next challenge, Frimley Health offers the opportunity to be part of a inclusive, forward-thinking organisation that is committed to excellence, innovation and compassionate care. Together, we can shape the future of healthcare and make a real difference to the lives of the communities we serve.

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Details

Date posted

01 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£14.75 an hour per hour inclusive of WTD & HCAS

Contract

Bank

Working pattern

Flexible working

Reference number

151-NonClin-WH13

Job locations

Heatherwood Hospital

Brook Avenue

Ascot

SL5 7GB

United Kingdom

Job description

Job responsibilities

• General clerical and administrative duties including any department specific requirements that are compatible with the duties and responsibilities of the post, for example, pre-admission administrative responsibilities for scheduled patients.
• Meeting and greeting patients when arriving for admissions and providing patients/relatives correct ward/departmental contact details.
• Admitting patients on arrival to the unit using EPIC and keeping staff informed of patients admissions.
• Managing and dealing with telephone enquiries.
• Ensure EPIC is maintained and up to date relevant to the ward clerk role.
• Scanning/uploading documents/patient records on to EPIC.
• Assisting clinical staff with ensuring all inpatients EDD (Estimated Date of Discharge) is up to date and recorded withing EPIC.
• Printing Wrist bands on admission.
• To assist in booking interpreters including transport required for patients admission. Ordering departmental stationery, collect and transmit mail.
• To ensure that all patients and visitors are treated in a polite and courteous manner and receive prompt assistance when required.

Job description Job responsibilities General clerical and administrative duties including any department specific requirements that are compatible with the duties and responsibilities of the post, for example, pre-admission administrative responsibilities for scheduled patients. Meeting and greeting patients when arriving for admissions and providing patients/relatives correct ward/departmental contact details. Admitting patients on arrival to the unit using EPIC and keeping staff informed of patients admissions. Managing and dealing with telephone enquiries. Ensure EPIC is maintained and up to date relevant to the ward clerk role. Scanning/uploading documents/patient records on to EPIC. Assisting clinical staff with ensuring all inpatients EDD (Estimated Date of Discharge) is up to date and recorded withing EPIC. Printing Wrist bands on admission. To assist in booking interpreters including transport required for patients admission. Ordering departmental stationery, collect and transmit mail. To ensure that all patients and visitors are treated in a polite and courteous manner and receive prompt assistance when required.

Person Specification

Qualification

Essential

• Educated to GCSE or equivalent
• Must have Literacy and numeracy skills
• Customer Service

Desirable

• Microsoft word, Excel, Outlook
• Hospital IT programmes: EPIC
• IT Course

Experience

Essential

• Experience in Delivering high standard of customer care
• Clerical Experience
• Dealing with difficult and sensitive situations

Desirable

• Clerical / Admin experience
• Administration Reception
• An understanding of the NHS

Skills and Knowledge

Essential

• Excellent Interpersonal skills- ability to communicate effectively with all levels of customers, both internal and external
• Diplomatic and understanding with the ability to put others at ease
• Able to manage time effectively and to prioritize task

Desirable

• Knowledge of Hospital IT program, EPIC
• Experience of dealing with sensitive issues
• Previous Experience in similar post

Person Specification Qualification Essential Educated to GCSE or equivalent Must have Literacy and numeracy skills Customer Service Desirable Microsoft word, Excel, Outlook Hospital IT programmes: EPIC IT Course Experience Essential Experience in Delivering high standard of customer care Clerical Experience Dealing with difficult and sensitive situations Desirable Clerical / Admin experience Administration Reception An understanding of the NHS Skills and Knowledge Essential Excellent Interpersonal skills- ability to communicate effectively with all levels of customers, both internal and external Diplomatic and understanding with the ability to put others at ease Able to manage time effectively and to prioritize task Desirable Knowledge of Hospital IT program, EPIC Experience of dealing with sensitive issues Previous Experience in similar post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Heatherwood Hospital

Brook Avenue

Ascot

SL5 7GB

United Kingdom

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Heatherwood Hospital

Brook Avenue

Ascot

SL5 7GB

United Kingdom

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)