Job summary

We are looking for a motivated administrator to provide a consistent provision of administration support to the team.

You should be able to deliver a high standard of an administrative tasks on a daily basis. Tasks will include accepting patient referrals/booking clinic appointments/Patient contact via telephone/reception duties at various clinic locations/generating clinic letters.

You will utilise the required technology in NEECS Community and Acute hospital systems / new technology or system (s) that are introduced and support other team members to do so to deliver an efficient administrative service

Proposed interview date: 12th October 2026

Main duties of the job

Patient enquiries / Booking Clinic appointments / accepting referrals

Supporting the clinical teams by providing the relevant admin support.

Reception cover at various clinical sites on an Ad-Hoc basis.

Check all data on Community and hospital systems and amend where appropriate.

Undertake routine tasks on own initiative and support other team members to undertake the full range of administrative activities.

Provide a range of routine administrative support relevant to area, ensuring that urgent matters are actioned and escalated without delay.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Details

Date posted

01 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum pro rata

Contract

Fixed term

Duration

11 months

Working pattern

Part-time

Reference number

432-HR856-26

Job locations

Mill Road Therapy Centre

Mill Road

Colchester

CO4 5LJ

United Kingdom

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Job description Job responsibilities For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Experience

Essential

• Excellent numeracy/literacy skills
• Excellent IT skills

Desirable

• Previous Customer Service Experience
• Knowledge of SystmOne
• Knowledge of Care Flow
• Knowledge of Evolve

Qualifications

Essential

• GCSE or equivalent in English and Maths

Knowledge

Essential

• Confidentiality and Data Protection
• Customer service

Desirable

• Understanding and knowledge of patient needs within the NHS

Person Specification Experience Essential Excellent numeracy/literacy skills Excellent IT skills Desirable Previous Customer Service Experience Knowledge of SystmOne Knowledge of Care Flow Knowledge of Evolve Qualifications Essential GCSE or equivalent in English and Maths Knowledge Essential Confidentiality and Data Protection Customer service Desirable Understanding and knowledge of patient needs within the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Mill Road Therapy Centre

Mill Road

Colchester

CO4 5LJ

United Kingdom

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Mill Road Therapy Centre

Mill Road

Colchester

CO4 5LJ

United Kingdom

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)