Job description

Job responsibilities

1.Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, PCN and practice staff and other healthcare workers. They may also have access to information relating to the PCN as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the PCN may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

2.Health and Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

3.Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

4.Personal/Professional Development:

The post-holder will participate in any training programme implemented by the PCN as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Attend annual mandatory up-dates on Fire Safety, Resuscitation and Safe Lifting.

5.Quality:

The post-holder will strive to maintain quality within the PCN, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

6. Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

7. Contribution to the Implementation of Services:

The post-holder will:

• Apply PCN policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Mathematics

Desirable

• 2 A-Levels or equivalent

Experience

Essential

• Senior administrative experience
• Working to challenging timescales, and demonstrating managing priorities effectively
• Preparation of meeting agendas and meeting minutes

Desirable

• Experience of working in a primary care environment
• Project Management experience
• Experience of compliance monitoring in a highly regulated environment

Skills

Essential

• Excellent communication skills
• Effective time management
• Strong interpersonal skills
• Proven problem solving and analytical skills
• Ability to follow policies and procedures
• Strong organisational skills
• Strong IT skills, with a willingness to continually develop these skills
• Clear, polite telephone manner

Desirable

• Project management
• Compliance and audit

Personal Qualities

Essential

• Polite and confident
• Flexible and co-operative
• High levels of integrity and loyalty
• Effective communicator
• Punctual
• Positive team player
• Motivated
• Forward thinking
• Problem solver
• Ability to process information accurately and effectively
• Ability to work under pressure
• Effective use of resources

Desirable

• Commitment to ongoing professional development

Other

Essential

• Disclosure Barring Service (DBS) satisfactory check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Breckland Alliance Primary Care Network

Address

Breckland House

St Nicholas Street

Thetford

Norfolk

IP24 1BT

United Kingdom

Employer's website

https://www.schoollanesurgery.co.uk/ (Opens in a new tab)