Job summary

The Complex Care managers operate as clinical case managers to ensure individual patients commissioned services meet their needs, are safe and deliver value for money. Through the understanding of complex care policies, regulations, and best practices, maintain a high qualityservice.

These roles are vital in the delivery and management of placements and support to our mostvulnerable clients. The team look after all clients including Adults with complex Mental Health, complex Children and Young People, Adults with Learning Disabilities and Autistic Adults.

Main duties of the job

o To review placements and packages of care funded by the ICB as required prioritising high risk and high cost placements;o Manage and financially contribute to S117 and Joint Funding Panels/decisions with the Local Authorities using locally agreed criteria;o Support the management and reviews of mental health rehab hospital placements and discharges for Complex CYP requiring additional support above local provision;o Discharge- support placement flow attending DTOC, MADE events, LAEP and escalations as required;o Undertake brokerage on behalf of LBHF if required;o Manage quality issues in regard to placements, safeguarding, provider concerns and liaising with CQC;o Undertake dispute resolution and where required commission legal support related to DoLs/S117/MHA -i.e. judicial review, court of protection and responsible commissioner disputes;o Maintain accurate case records and financial records on Caretrack systems;

Please refer to attached Job Description for full main duties of the job

About us

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.