Job responsibilities

• Provide reception cover on a rota basis, including booking and registering patients accurately and efficiently.
• Receive referrals and arrange new and follow-up appointments in line with service requirements.
• Ensure full utilisation of available clinic slots to support effective patient flow and service efficiency.
• Respond to prioritised workloads in the appropriate order to ensure tasks are completed within agreed target times.
• Work collaboratively with administrative colleagues to develop familiarity with departmental processes and terminology, ensuring effective cross cover during periods of absence.
• Carry out general administrative duties, including photocopying, filing and other tasks necessary to support the patient journey.
• Handle telephone enquiries professionally, responding appropriately or directing queries as required.
• Setting up and prepping clinics in advance and filing of relevant documentation.
• Use a range of hospital systems, including Nervecentre, Medisight, Medirota, and other clinical and administrative platforms.
• Ensure all patient appointment information is recorded accurately and maintained in line with departmental procedures.
• Accurately record all clinic outcomes on both paper and electronic systems.
• Undertake additional administrative and support duties relevant to the role, including typing correspondence, and assisting with contacting patients regarding TCI arrangements.
• Ensure compliance with all Local and National Standards relating to referrals, RTT and National Cancer Targets, date stamping, data quality checks, partial booking processes, and UHL Patient Access and Data Management policies.

Training & Qualifications

Essential

• Educated to GCSE standard or equivalent
• RTT/Clinic Management/Waiting List or relevant experience

Desirable

• Relevant experience gained in administration post
• PAS experience
• NHS systems and procedures Outlook, Excel, Word ORMIS Electronic referral system

Experience

Essential

• Admin experience
• Experiences of dealing with customers / patients
• Experience of dealing with problem solving

Desirable

• Data Quality experience
• Understanding medical terminology
• Medical administration experience
• At least one year working in a large complex organisation

Skills

Essential

• Ability to undertake the role with enthusiasm and vigour
• Ability to work flexibly and cross covers colleagues

Commitment to Trust Values and Behaviours

Essential

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Communication and relationship skills

Essential

• Effective communication skills
• Tact and diplomacy
• Must be a Team player

Desirable

• Exposure to dealing with complaints

Analytical and Judgement skills

Essential

• Able to act on own initiative
• Ability to work without close supervision

Planning and organisation skills

Essential

• Ability to prioritise schedules and workloads
• Ability to work to targets

Equality, Diversity and Inclusion

Essential

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).