Job summary

A fantastic and exciting opportunity has arisen for the post of Team Manager for Richmond Single Point of Access Team, providing operational leadership and management for the team. The successful candidate will be reporting directly to the Clinical Manager of the service.

The Single Point of Access (SPA) carries out expert triage and assessment for patients referred to secondary mental health care. They act as the single point in receiving referrals for working age adults across the whole Borough. The service offers assessment for those with a potential serious and complex mental health problem. The team forms part of a planned and integrated whole system approach to care in conjunction with Primary Care mental health teams and Talking Therapy services, Integrated Recover Hubs; Crisis and Home Treatment Teams, Acute Inpatient Care, Early Intervention Services and Specialist services such as Forensic and CAMHS.

This role requires someone with drive, energy and a commitment to high performance standards and the delivery of excellent services. The post holder would be joining a supportive service line management team, with supervision and opportunities to participate in service development.

Main duties of the job

The post holder will co-ordinate mental health referrals and lead with day-to-day problem solving and navigation, both within the service and at the interface with other services and external organisations. The post holder will be working alongside the clinical manager and consultant psychiatrists and within the MDT.

The successful candidate will need to demonstrate excellent interpersonal skills, an aptitude for managing multiple demands and effective time management techniques whilst remaining calm under pressure. A positive outlook and ability to motivate others is also desirable.

You will be responsible for the monitoring and supervising of clinicians' caseloads using various IT systems, and you will work closely with the service's Senior Management Team to ensure the services delivered are of high quality and meet nationally agreed targets and local KPIs.

You would need to have excellent communication skills, pro-active, be able to work autonomously and in complex environments. Interested candidate would be expected to be able to think creatively, innovatively and demonstrate ability to lead a team. You will also be flexible, responsive, and organised, with an interest in developing services, and participating in service modernisation.

About us

We are Proud to Belong at South West London and St George's Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Come and join our inclusive teams and help our patients on their recovery journey.

Unless expressly stated in the job advert the role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK.

Details

Date posted

02 October 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£55,524 to £62,652 a year per annum inclusive of outer London HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

294-COMM-8337090-EB

Job locations

The Maddison Centre

140 Church Rd

Teddington

TW11 8QL

United Kingdom

Job description

Job responsibilities

To ensure the team provides an effective and streamlined service, implementing National Service Framework directives.

To co-ordinate the day-to-day operational process, to include caseload allocation, management and other duties as appropriate.

To provide supervision on clinical caseloads and ensure that all team members have appropriate clinical supervision and Development Review.

To ensure team members adhere to relevant professional code of conduct, keep up to date and meet professional requirements, in conjunction with the professional leads.

To act as professional supervisor where appropriate.

To ensure the Trust policies on staff supervision, health and sickness, safety and equal opportunities are adhered to, and ensure that all staff absence (including the doctors) is recorded through an agreed team procedure.

To implement clinical and corporate governance at team level.

To maintain responsive and effective financial management within an agreed health care budget and ensuring the Clinical Manager is informed on financial performance.

To ensure the team members (including the doctors) contribute to the activity data collection (including RIO) in accordance with Trust policies and procedures.

To facilitate and enable appropriate communication within the team, between other teams and departments across the Trust, Local Authorities, service users, carers and other relevant agencies.

To contribute to service development by embracing and managing change programmes as identified through stakeholder consultation.

To establish and maintain an effective system for reviewing and monitoring how resources are used.

To work closely with the Clinical Manager and partner agencies in the borough to ensure that the operational policy works effectively and to develop any new protocols required in relation to referral and brief treatments.

Use of Artificial Intelligence (AI) in job applications

If you have used AI to support the preparation of your application, please briefly indicate how it was used within your supporting statement or application form.

Please remember, your application is your opportunity to tell us about your skills, experience and motivation for the role. We encourage applicants to complete their application and supporting statement in their own words wherever possible. We recognise that AI tools can be helpful in supporting accessibility, and for improving spelling, grammar and structure.

Applications that rely heavily on AI-generated content can become generic and fail to accurately reflect an applicant's individual experience. Applications that clearly demonstrate your own voice, reflections and experiences are often the most effective and help us better understand your suitability for the role.

Please be aware that information provided in your application and supporting statement may be explored further during the selection process. It is important that all applications accurately represent your own knowledge, skills and experience.

Job description Job responsibilities To ensure the team provides an effective and streamlined service, implementing National Service Framework directives. To co-ordinate the day-to-day operational process, to include caseload allocation, management and other duties as appropriate. To provide supervision on clinical caseloads and ensure that all team members have appropriate clinical supervision and Development Review. To ensure team members adhere to relevant professional code of conduct, keep up to date and meet professional requirements, in conjunction with the professional leads. To act as professional supervisor where appropriate. To ensure the Trust policies on staff supervision, health and sickness, safety and equal opportunities are adhered to, and ensure that all staff absence (including the doctors) is recorded through an agreed team procedure. To implement clinical and corporate governance at team level. To maintain responsive and effective financial management within an agreed health care budget and ensuring the Clinical Manager is informed on financial performance. To ensure the team members (including the doctors) contribute to the activity data collection (including RIO) in accordance with Trust policies and procedures. To facilitate and enable appropriate communication within the team, between other teams and departments across the Trust, Local Authorities, service users, carers and other relevant agencies. To contribute to service development by embracing and managing change programmes as identified through stakeholder consultation. To establish and maintain an effective system for reviewing and monitoring how resources are used. To work closely with the Clinical Manager and partner agencies in the borough to ensure that the operational policy works effectively and to develop any new protocols required in relation to referral and brief treatments. Use of Artificial Intelligence (AI) in job applications If you have used AI to support the preparation of your application, please briefly indicate how it was used within your supporting statement or application form. Please remember, your application is your opportunity to tell us about your skills, experience and motivation for the role. We encourage applicants to complete their application and supporting statement in their own words wherever possible. We recognise that AI tools can be helpful in supporting accessibility, and for improving spelling, grammar and structure. Applications that rely heavily on AI-generated content can become generic and fail to accurately reflect an applicant's individual experience. Applications that clearly demonstrate your own voice, reflections and experiences are often the most effective and help us better understand your suitability for the role. Please be aware that information provided in your application and supporting statement may be explored further during the selection process. It is important that all applications accurately represent your own knowledge, skills and experience.

Person Specification

Training & Qualifications

Essential

• Educated to degree level in a health or social care discipline
• Evidence of continuing professional and personal development
• Registered with the HCPC or NMC.

Desirable

• Professional management qualification at diploma level or above
• Project Management qualification e.g. PRINCE2 foundation level

Experience

Essential

• Demonstrable experience of health or social care management
• Experience of managing staff and resources
• oExperience of working in a mental health setting

Desirable

• Project or change management experience

Knowledge and Skills

Essential

• Specialist knowledge of effective models of mental health and social care provision
• Knowledge of Safeguarding issues and child protection requirements/legislation and how these apply to the role
• Knowledge of counselling skills, group skills, cognitive skills, and behavioural skills

Desirable

• oAudit and Research skills

Person Specification Training & Qualifications Essential Educated to degree level in a health or social care discipline Evidence of continuing professional and personal development Registered with the HCPC or NMC. Desirable Professional management qualification at diploma level or above Project Management qualification e.g. PRINCE2 foundation level Experience Essential Demonstrable experience of health or social care management Experience of managing staff and resources oExperience of working in a mental health setting Desirable Project or change management experience Knowledge and Skills Essential Specialist knowledge of effective models of mental health and social care provision Knowledge of Safeguarding issues and child protection requirements/legislation and how these apply to the role Knowledge of counselling skills, group skills, cognitive skills, and behavioural skills Desirable oAudit and Research skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South West London and St Georges Mental Health NHS Trust

Address

The Maddison Centre

140 Church Rd

Teddington

TW11 8QL

United Kingdom

Employer's website

https://www.swlstg.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

South West London and St Georges Mental Health NHS Trust

Address

The Maddison Centre

140 Church Rd

Teddington

TW11 8QL

United Kingdom

Employer's website

https://www.swlstg.nhs.uk/ (Opens in a new tab)