Job summary

We are seeking for enthusiastic and highly motivated individuals to join our busy central outpatient department and the multidisciplinary team, at Imperial College Health Care Trust.

The post holder would support the registered nurses in running the outpatient services, improving patient experience in order to achieve high service qualityThe Health Care Assistant post consists of combined role of clinical, phlebotomy and administrative duties.

We have a range of well supported team of nursing staff to provide you with mentorship. You will have a development opportunity to learn new skills. Excellent communication skills is required for the role.

Main duties of the job

• To work as part of a team of staff providing clinical support to outpatient clinics under the supervision of registered nursing staff.
• Ensure all the assigned clinical areas are tidy and ordered at all times and maintain the hygiene and cleanliness of the environment.
• To facilitate the operation of the central outpatient clinics by managing the flow of patients through clinics maintain the hygiene, cleanliness and orderliness of the clinic environment.
• To ensure that all necessary information is available for clinics to operate effectively and to record clinical activity and outcomes using the appropriate hospital system.
• To carry out care tasks (patients' clinical observations) delegated from professionally qualified staff, appropriate within clear guidelines and to supervise less experienced staff in the clinical areas, ensuring patient focused care is delivered.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Environmental sustainabilityClimate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan

Details

Date posted

02 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£31,554 to £33,270 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-WCCS-2730-A

Job locations

Trust Wide

London

W2 1NY

United Kingdom

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Job description Job responsibilities The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education/ qualifications

Essential

• Certificates of competence in performing basic clinical observations and procedures
• English Language GCE/GCSE or equivalent
• NVQ Level 3
• Phlebotomy training

Experience

Essential

• Knowledge of hospital administrative systems.
• 12 months experience in healthcare

Desirable

• Experience in an Outpatient Clinic Setting

Skills/knowledge/ abilities

Essential

• Skill in performing basic personal care duties and clinical observations and procedures.
• Able to follow precedent, policies and procedures and recognise when to escalate issues to a manager.
• Ability to analyse waiting list reports, Choose and Book reports and other sources of information and make judgements about booking appointments based on those reports.
• Ability to participate in team meetings and make suggestions as appropriate for changes to working practice and procedures based on personal experience and observation.

Desirable

• Able to deal with difficult situations with patients, public and visitors both face to face and on the telephone who may be anxious or distressed about health-related issues in a tactful and sensitive manner. Includes imparting unwelcome news regarding delays to treatment on daily basis.

Person Specification Education/ qualifications Essential Certificates of competence in performing basic clinical observations and procedures English Language GCE/GCSE or equivalent NVQ Level 3 Phlebotomy training Experience Essential Knowledge of hospital administrative systems. 12 months experience in healthcare Desirable Experience in an Outpatient Clinic Setting Skills/knowledge/ abilities Essential Skill in performing basic personal care duties and clinical observations and procedures. Able to follow precedent, policies and procedures and recognise when to escalate issues to a manager. Ability to analyse waiting list reports, Choose and Book reports and other sources of information and make judgements about booking appointments based on those reports. Ability to participate in team meetings and make suggestions as appropriate for changes to working practice and procedures based on personal experience and observation. Desirable Able to deal with difficult situations with patients, public and visitors both face to face and on the telephone who may be anxious or distressed about health-related issues in a tactful and sensitive manner. Includes imparting unwelcome news regarding delays to treatment on daily basis.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Trust Wide

London

W2 1NY

United Kingdom

Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Trust Wide

London

W2 1NY

United Kingdom

Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)