Job description

Job responsibilities

For further information please refer to the job description and personal specification

• To manage your own portfolio of ledgers.
• To pursue overdue invoices by telephone, email & letter within agreed timescales.
• To maintain accurate records of all investigative activity.
• To be responsible for querying shortfalls made by the private medical insurers (PMIs) or other sponsors where necessary.
• To be responsible for writing to all patients promptly where a shortfall in payment is their responsibility. This may be due to an excess, or items not covered under the terms and conditions of the patients policy.
• To be responsible for resolving all unallocated credit on various accounts, ensuring that, before allocation, the payee is responsible for payment of the invoice.
• To be responsible for checking all receipts daily to ensure that the correct patients accounts have been credited and that payment has been made in full.
• To be responsible for ensuring that, where payment of an account has been made in error, the credit is refunded back to the payee.
• To be responsible for running daily debtor reports which list invoices overdue for payment.
• To deal with queries from patients, PMIs and other funding bodies, ensuring that all details of progress are recorded on the computerised system used by the Private Patient Team.
• To liaise with PMIs and all other sponsors monthly to ensure prompt and correct payment of accounts.

Person Specification

Education/Qualifications

Essential

• AAT Technician Level or NVQ level 4 in accounting or equivalent experience.
• ECDL qualification or equivalent experience - able to set up spread sheets and documents as well as input data onto pre prepared spreadsheets or word documents.

Experience

Essential

• Substantial experience of working in a creditor / invoicing payments department.
• Substantial experience of working in a creditor / invoicing payments department.
• Experience of using a computerized purchasing and payment system and able to contribute to developments and systems.

Desirable

• Private Patient accounts experience.
• Experience of handling cash, credit cards, bank transfers and cheques.
• Experience of effective team working.

Knowledge

Essential

• Keyboard skills and computer literacy (including knowledge of MS office packages)

Desirable

• Knowledge of Credit Control fundamentals

Skills Abilities

Essential

• Able to work with minimum supervision.
• Highly organized approach and ability to prioritize own work to meet tight deadlines and targets.
• Flexible and able to work as part of a team to ensure that team deadlines are met.
• Excellent oral and written communication skills with the ability to communicate effectively with internal departments and outside customers.
• Ability to communicate in a caring, informed manner to distressed patients and their relatives.
• Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organization. Able to deal confidently and professionally with queries from other departments and consultants supplying services, and patient sponsors (insurance companies).
• Self-motivated with a proactive approach to problem solving.
• Able to carry out work with the high level of attention to detail required in an invoicing and credit control department.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Royal Marsden NHS Foundation Trust

Address

Royal Marsden Hospital

Wallington

SM6 0DX

United Kingdom

Employer's website

https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)