Job summary

The Patient Safety, Learning and Governance (PSL&G) Administrator provides comprehensive administrative, governance and coordination support to the Trust's Patient Safety, Learning and Governance function. The post-holder plays a key role in supporting Learning from Deaths and mortality review processes, ensuring accurate information management, effective meeting administration, maintenance of governance systems, and the timely production of reports and documentation.

Working closely with a Patient Safety Lead Reviewer and the Associate Director and wider PSL & G Team.

Main duties of the job

Provide administrative and governance support to the Patient Safety, Learning and Governance (PSL&G) Team. Support the Trust's Learning from Deaths and mortality review processes. Coordinate meetings and governance activities, including diary management, minute taking and action tracking. Maintain mortality, governance and patient information records, databases and systems. Produce and monitor reports, performance information and governance documentation. Act as a key point of contact for internal and external stakeholders. Provide administrative support to the Associate Director and wider PSL & G Team. Maintain governance resources, systems and intranet information.Support procurement, invoice processing and general departmental administration.

About us

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Details

Date posted

02 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 an hour per annum Inc HCA

Contract

Permanent

Working pattern

Full-time

Reference number

363-CP8281243

Job locations

Robert Dolan House,

9 Alie Street

London

E1 8DE

United Kingdom

Job description

Job responsibilities

• Provide comprehensive administrative and coordination support to the Patient Safety, Learning and Governance (PSL&G) Team, ensuring the smooth operation of governance and patient safety activities.
• Support the Trust's Learning from Deaths and mortality review processes through effective administration, coordination, and information management.
• Organise and administer meetings, including diary management, preparation and distribution of agendas and papers, minute taking, action tracking, and follow-up of agreed actions.
• Provide administrative support to the Associate Director, ensuring effective scheduling of meetings, appointments, and key activities.
• Maintain action logs, governance records, and tracking systems to support the delivery of governance and quality improvement objectives.

• Maintain mortality and expected deaths databases, ensuring records are accurate, complete, and up to date.
• Manage and process sensitive patient information and mortality data in accordance with Trust policies, information governance requirements, GDPR, and confidentiality standards.
• Utilise Trust systems including RiO, EMIS, SystmOne, Microsoft Excel, and InPhase to record, monitor, analyse, and report information.
• Ensure the accuracy and integrity of mortality and governance data, identifying and resolving discrepancies where appropriate.

• Support the production and distribution of routine reports, dashboards, governance papers, and performance information.
• Collate, analyse, and maintain information required for internal governance processes and external reporting requirements.
• Assist in monitoring progress against agreed actions, deadlines, and governance objectives.
• Support the preparation of documentation for committees, meetings, and reviews.

• Act as a key point of contact for the PSL&G Team, responding to enquiries and coordinating information requests in a timely and professional manner.
• Liaise with a wide range of internal and external stakeholders, including NHS England, Integrated Care Boards (ICBs), Executive Directors, clinical teams, legal services, and other partner organisations.
• Facilitate effective communication between stakeholders to support governance processes and information sharing.

• Maintain governance-related intranet pages, information resources, and departmental records to ensure they remain current and accessible.
• Support the administration of governance systems and databases, ensuring information is maintained accurately and securely.
• Assist with procurement, ordering, invoice processing, and other administrative duties required to support service delivery.
• Contribute to the ongoing development and improvement of administrative systems and processes within the service.

• Work independently, using initiative and sound judgement while adhering to Trust policies and procedures.
• Prioritise and manage a varied workload, ensuring competing deadlines are met and high standards of accuracy are maintained.
• Maintain confidentiality at all times and demonstrate a commitment to the Trust's values and governance standards.
• Undertake any other duties appropriate to the grade of the post, as required by the needs of the service.

Job description Job responsibilities Provide comprehensive administrative and coordination support to the Patient Safety, Learning and Governance (PSL&G) Team, ensuring the smooth operation of governance and patient safety activities. Support the Trust's Learning from Deaths and mortality review processes through effective administration, coordination, and information management. Organise and administer meetings, including diary management, preparation and distribution of agendas and papers, minute taking, action tracking, and follow-up of agreed actions. Provide administrative support to the Associate Director, ensuring effective scheduling of meetings, appointments, and key activities. Maintain action logs, governance records, and tracking systems to support the delivery of governance and quality improvement objectives. Maintain mortality and expected deaths databases, ensuring records are accurate, complete, and up to date. Manage and process sensitive patient information and mortality data in accordance with Trust policies, information governance requirements, GDPR, and confidentiality standards. Utilise Trust systems including RiO, EMIS, SystmOne, Microsoft Excel, and InPhase to record, monitor, analyse, and report information. Ensure the accuracy and integrity of mortality and governance data, identifying and resolving discrepancies where appropriate. Support the production and distribution of routine reports, dashboards, governance papers, and performance information. Collate, analyse, and maintain information required for internal governance processes and external reporting requirements. Assist in monitoring progress against agreed actions, deadlines, and governance objectives. Support the preparation of documentation for committees, meetings, and reviews. Act as a key point of contact for the PSL&G Team, responding to enquiries and coordinating information requests in a timely and professional manner. Liaise with a wide range of internal and external stakeholders, including NHS England, Integrated Care Boards (ICBs), Executive Directors, clinical teams, legal services, and other partner organisations. Facilitate effective communication between stakeholders to support governance processes and information sharing. Maintain governance-related intranet pages, information resources, and departmental records to ensure they remain current and accessible. Support the administration of governance systems and databases, ensuring information is maintained accurately and securely. Assist with procurement, ordering, invoice processing, and other administrative duties required to support service delivery. Contribute to the ongoing development and improvement of administrative systems and processes within the service. Work independently, using initiative and sound judgement while adhering to Trust policies and procedures. Prioritise and manage a varied workload, ensuring competing deadlines are met and high standards of accuracy are maintained. Maintain confidentiality at all times and demonstrate a commitment to the Trust's values and governance standards. Undertake any other duties appropriate to the grade of the post, as required by the needs of the service.

Person Specification

Experience

Essential

• The role requires good literacy and numeracy skills, with GCSEs (or equivalent) in English and Mathematics

Experience

Essential

• oExperience of maintaining databases, spreadsheets, electronic record systems, shared drives and filing systems.

Experience

Essential

• Experience of organising and administering meetings, events and training sessions, including co-preparation of; agendas, minute-taking, action tracking and circulation of documentation.

Person Specification Experience Essential The role requires good literacy and numeracy skills, with GCSEs (or equivalent) in English and Mathematics Experience Essential oExperience of maintaining databases, spreadsheets, electronic record systems, shared drives and filing systems. Experience Essential Experience of organising and administering meetings, events and training sessions, including co-preparation of; agendas, minute-taking, action tracking and circulation of documentation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East London NHS Foundation Trust

Address

Robert Dolan House,

9 Alie Street

London

E1 8DE

United Kingdom

Employer's website

https://www.elft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East London NHS Foundation Trust

Address

Robert Dolan House,

9 Alie Street

London

E1 8DE

United Kingdom

Employer's website

https://www.elft.nhs.uk/ (Opens in a new tab)