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Putneymead Group Medical Practice

GP Receptionist

Putneymead Group Medical Practice View all jobs

North East England
Permanent
Admin and Clerical
GBP 13 - 14 per year

Posted 11 hour(s) ago

Reference: 2382908

Job summary

We are looking for a friendly, professional and patient-focused Receptionist to join our busy general practice team.

As a Receptionist, you will be one of the first points of contact for our patients and will play an important role in providing a welcoming, efficient and high-quality service. You will undertake a wide range of reception and administrative duties, including greeting and assisting patients, managing appointments, handling telephone and online enquiries, processing patient information accurately and signposting patients to the appropriate services.

You will work closely with GPs, nurses, healthcare professionals and the wider practice team, ensuring that messages, information and enquiries are dealt with promptly and appropriately. The role also involves supporting patient registration, clinical administration and other practice processes as required.

We are looking for someone who has excellent communication and interpersonal skills, a clear and polite telephone manner, good organisational skills and the ability to remain calm and professional in a busy environment. Previous experience working with the public and in an administrative or healthcare setting would be beneficial.

This is an excellent opportunity for someone who enjoys working with people and wants to make a positive contribution to the patient experience within primary care.

Main duties of the job

  • Provide a welcoming and professional reception service to patients and visitors.
  • Manage appointments and process telephone, online and in-person requests.
  • Answer and direct telephone calls and deal with patient enquiries appropriately.
  • Signpost patients to the appropriate service or healthcare professional.
  • Maintain accurate patient records and undertake data entry and registration duties.
  • Process and distribute messages, information and correspondence to the clinical team.
  • Liaise with patients, practice staff and external healthcare providers.
  • Provide general administrative support to GPs, nurses and the wider multidisciplinary team.
  • Support clinical administration, including scanning, document management and repeat prescription processes.
  • Maintain confidentiality and comply with practice policies, safeguarding requirements and information governance.
  • Work collaboratively as part of the wider practice team and contribute to the delivery of high-quality patient care.
  • Undertake other reasonable duties in line with the needs of the practice.
    • About us

    We are a large GP practice in Southwest London and are looking for a new members of our reception team to work with our experienced Reception Supervisors. We are a friendly practice with a large team of GPs and other health professionals we value strong relationships within our team and there are often opportunities to take on new roles within the organisation.

    Details
    Date posted

    05 October 2026

    Pay scheme

    Other

    Salary

    £13.91 to £14.80 an hour

    Contract

    Permanent

    Working pattern

    Full-time, Part-time

    Reference number

    A4516-26-0011

    Job locations

    266 Upper Richmond Road

    Putney

    London

    SW15 6TQ

    United Kingdom


    Job description
    Job responsibilities

    Primary key responsibilities

  • Provide a friendly, professional and efficient reception service to patients and visitors.
  • Answer telephone calls, deal with enquiries and signpost patients to the appropriate service.
  • Book, amend and cancel appointments using the practice appointment system.
  • Process face-to-face, telephone and online patient requests, including supporting total triage administration.
  • Accurately update patient records and process new and temporary registrations.
  • Maintain confidentiality and comply with GDPR, information governance and practice policies.
  • Liaise with GPs, nurses, administrative staff and external healthcare services as required.
  • Process and direct patient correspondence, referrals, forms and requests for information appropriately.
  • Support repeat prescription administration and other routine reception and administrative duties.
  • Recognise and appropriately escalate safeguarding concerns or matters requiring clinical or managerial input.
  • Maintain a professional, organised and welcoming reception environment.
  • Work collaboratively as part of the wider practice team and contribute to the smooth running and continuous improvement of the service.
    • Job description
    Job responsibilities

    Primary key responsibilities

  • Provide a friendly, professional and efficient reception service to patients and visitors.
  • Answer telephone calls, deal with enquiries and signpost patients to the appropriate service.
  • Book, amend and cancel appointments using the practice appointment system.
  • Process face-to-face, telephone and online patient requests, including supporting total triage administration.
  • Accurately update patient records and process new and temporary registrations.
  • Maintain confidentiality and comply with GDPR, information governance and practice policies.
  • Liaise with GPs, nurses, administrative staff and external healthcare services as required.
  • Process and direct patient correspondence, referrals, forms and requests for information appropriately.
  • Support repeat prescription administration and other routine reception and administrative duties.
  • Recognise and appropriately escalate safeguarding concerns or matters requiring clinical or managerial input.
  • Maintain a professional, organised and welcoming reception environment.
  • Work collaboratively as part of the wider practice team and contribute to the smooth running and continuous improvement of the service.
    • Person Specification
    Behavioural Competencies and Skills
    Essential
    • Strong IT skills
    • Clear, polite telephone manner
    • Competent in the use of Office and Outlook
    • Effective time management (planning and organising)
    • Ability to work as a team member and autonomously
    • Good interpersonal skills
    • Ability to follow policy and procedure
    • Polite and confident
    • Flexible and cooperative
    • Motivated
    • Forward thinker
    • High levels of integrity and loyalty
    • Sensitive and empathetic in distressing situations
    • Ability to work under pressure
    Experience
    Essential
    • Experience of working with the general public
    • Experience of administrative duties
    • Experience of working in a healthcare setting
    Desirable
    • NVQ Level 2 in Health and Social Care
    Qualifications
    Essential
    • Educated to GCSE level or equivalent
    • GCSE Mathematics and English (C or above)
    Person Specification
    Behavioural Competencies and Skills
    Essential
    • Strong IT skills
    • Clear, polite telephone manner
    • Competent in the use of Office and Outlook
    • Effective time management (planning and organising)
    • Ability to work as a team member and autonomously
    • Good interpersonal skills
    • Ability to follow policy and procedure
    • Polite and confident
    • Flexible and cooperative
    • Motivated
    • Forward thinker
    • High levels of integrity and loyalty
    • Sensitive and empathetic in distressing situations
    • Ability to work under pressure
    Experience
    Essential
    • Experience of working with the general public
    • Experience of administrative duties
    • Experience of working in a healthcare setting
    Desirable
    • NVQ Level 2 in Health and Social Care
    Qualifications
    Essential
    • Educated to GCSE level or equivalent
    • GCSE Mathematics and English (C or above)
    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details
    Employer name

    Putneymead Group Medical Practice

    Address

    266 Upper Richmond Road

    Putney

    London

    SW15 6TQ

    United Kingdom


    Employer's website

    https://www.putneymead.co.uk/ (Opens in a new tab)

    Employer details
    Employer name

    Putneymead Group Medical Practice

    Address

    266 Upper Richmond Road

    Putney

    London

    SW15 6TQ

    United Kingdom


    Employer's website

    https://www.putneymead.co.uk/ (Opens in a new tab)