Job summary

Ward Clerk / Receptionist Medical Infusion Suite

Division: Medicine and Emergency Care

Care Group: Specialist Medicine

Band: 2

Salary: £25,272 per annum/pro rata

We are recruiting for a Ward Clerk/ Receptionist who shares our ambition and vision to deliver theBest of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

Main duties of the job

The successful post holder will show good organisational skills, be patient-centred, methodical and have excellent IT Skills.

Ward Clerks and Receptionists are key to the smooth running of departments and we are looking for an applicant who enjoys working as an integral team member in a multi-disciplinary team.

Our values areBold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

To contribute to our exciting future and become part of our team, apply today.

About us

Do you have the ambition and vision to deliver our mission of theBest of Careby the Best of People providing excellent care, every time?

Here at Medway, we pride ourselves on working together as one to ensure that our shared visionis achieved for our patients.

As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First.Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient Firstdeployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.

Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.

Our BESTvalues underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:

B - Bold

E - Every person counts

S - Sharing and open

T - Together

Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum/pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

275-1026-WC-MIS

Job locations

NHS Medway Foundation Trust

Windmill Road

Gillingham Kent

ME7 5NY

United Kingdom

Job description

Job responsibilities

Admitting, discharging and transferring patients onto the Bed Management System. Reviewing EDNS (as required) and ensuring patients personal details are up to date and correctly entered onto the PAS System, Teletracking with the use of EPR. Inputting and amending Bed Occupancy System for Nursing Staff. Printing handover lists using the electronic patient systems as necessary and booking transport.

Formulating packs for patients coming in for infusions and training on basic infusion bookings.

Receiving and processing patients case-notes and ensuring notes available for ward rounds. Maintaining of patient paperwork in readiness for Ward rounds.

Collecting Patients case-notes from the Health Records Department, Transit area

Collection of Ethnic and Religious Data and inputting information onto PAS System

Acting as Stage One Officer to determine overseas patients liability for treatment charges and informing the Overseas Officer

Filing, updating and maintenance of patients' records, ensuring Patient Front sheet contains correct details

Delivery of post, diagnostic and prescriptions Forms to departments and collection of drugs from Pharmacy as appropriate

Assisting Nursing staff with processing of patients property and valuables in accordance with policy and procedures and arranging for property to be taken into General Office for safe custody

Liaising with General Office regarding patients pensions/benefits

Organise and book departmental clinics on the PAS system ensuring that all necessary documentation is available and all patient information is correct and amending where needed.

Greet patients and arrive them on PAS system, answering any queries they may have and dealing with any general problems they may have during their visit

Job description Job responsibilities Admitting, discharging and transferring patients onto the Bed Management System. Reviewing EDNS (as required) and ensuring patients personal details are up to date and correctly entered onto the PAS System, Teletracking with the use of EPR. Inputting and amending Bed Occupancy System for Nursing Staff. Printing handover lists using the electronic patient systems as necessary and booking transport. Formulating packs for patients coming in for infusions and training on basic infusion bookings. Receiving and processing patients case-notes and ensuring notes available for ward rounds. Maintaining of patient paperwork in readiness for Ward rounds. Collecting Patients case-notes from the Health Records Department, Transit area Collection of Ethnic and Religious Data and inputting information onto PAS System Acting as Stage One Officer to determine overseas patients liability for treatment charges and informing the Overseas Officer Filing, updating and maintenance of patients' records, ensuring Patient Front sheet contains correct details Delivery of post, diagnostic and prescriptions Forms to departments and collection of drugs from Pharmacy as appropriate Assisting Nursing staff with processing of patients property and valuables in accordance with policy and procedures and arranging for property to be taken into General Office for safe custody Liaising with General Office regarding patients pensions/benefits Organise and book departmental clinics on the PAS system ensuring that all necessary documentation is available and all patient information is correct and amending where needed. Greet patients and arrive them on PAS system, answering any queries they may have and dealing with any general problems they may have during their visit

Person Specification

Qualifications

Essential

• QualificationsEducated to GCSE level including English or equivalent qualification/experience

Knowledge

Essential

• Computer literate including ability to use Microsoft packages such as Excel

Experience

Essential

• Previous administrative expierence (preferably NHS background but not essential)
• Management of electronic diary

Skills

Essential

• Ability to work on own initiative and to work within a team
• Maintenance of patient confidentiality at all times
• Good organisational skills, self-motivation, drive for performance and improvement, reliable and flexible in approach and attitude
• Excellent interpersonal skills, with the ability to work across the organisation liaising with different levels of personnel

Value Based Questions

Essential

• How do you demonstrate respect and dignity?

Person Specification Qualifications Essential QualificationsEducated to GCSE level including English or equivalent qualification/experience Knowledge Essential Computer literate including ability to use Microsoft packages such as Excel Experience Essential Previous administrative expierence (preferably NHS background but not essential) Management of electronic diary Skills Essential Ability to work on own initiative and to work within a team Maintenance of patient confidentiality at all times Good organisational skills, self-motivation, drive for performance and improvement, reliable and flexible in approach and attitude Excellent interpersonal skills, with the ability to work across the organisation liaising with different levels of personnel Value Based Questions Essential How do you demonstrate respect and dignity?

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Medway NHS Foundation Trust

Address

NHS Medway Foundation Trust

Windmill Road

Gillingham Kent

ME7 5NY

United Kingdom

Employer's website

https://www.medway.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Medway NHS Foundation Trust

Address

NHS Medway Foundation Trust

Windmill Road

Gillingham Kent

ME7 5NY

United Kingdom

Employer's website

https://www.medway.nhs.uk/ (Opens in a new tab)