Job summary

An exciting opportunity has arisen for a dynamic, motivated and positive individual to join the Governance Team within the Division of Surgery and Women's & Children's Services as a Deputy Governance, Quality and Safety Improvement Facilitator.

You will work closely with the Division's Governance, Quality and Safety Improvement Facilitator and Senior Management Teams across all divisional specialities to support a governance programme to include patient quality of care, safety and experience.

Main duties of the job

The post holder will be an integral part of the Divisional Governance team working closely with the Lead Nurses, Matrons, Divisional Operational Managers/Director and Governance, Quality and Safety Improvement Facilitator.

The post-holder will coordinate divisional governance activity in collaboration with the divisional business teams, in response to governance data and information outcomes supporting the development of new governance processes and implementation of changes in practice within clinical governance settings.

The successful candidate will be confident, able to work independently as well as part of a team and possess advanced personnel management and organisational skills, have the ability to work under their own initiative and prioritise a competing workload.

About us

The JamesPaget University Hospital is a vibrant university hospital providing the best possible services to the residents of Great Yarmouth and Waveney, from Norfolk and Suffolk.

As one of the United Kingdom's most popular coastal resort, Great Yarmouth has plenty to offer its residents - it is not just a good place to work it is a great place to live. In addition to its historic seafront and town centre, there is something for everyone with the surrounding countryside and the beautiful city of Norwich just a short journey away. Great Yarmouth offers great access to the picturesque Norfolk broads, popular for walking, sailing and generally relaxing.

The successful candidate will work in line with the Trust Values and promote these with teams, departments and divisions in the Trust.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

177-ELEC-8332137

Job locations

James Paget University Hospitals NHS Foundation Trust

Lowestoft Road

Gorleston-on-Sea

NR31 6LA

United Kingdom

Job description

Job responsibilities

For further information regarding the role please refer to the job description and person specification document attached to this vacancy.

Job description Job responsibilities For further information regarding the role please refer to the job description and person specification document attached to this vacancy.

Person Specification

Education and Qaulifications

Essential

• Educated to Degree/Diploma level or demonstrable equivalent experience
• RSA III typing or equivalent qualification or experience
• Advance skills in Microsoft Word, Excel, PowerPoint, Outlook
• 5 GCSEs including Maths and English at grade C or above
• Management qualification or demonstrable equivalent experience

Desirable

• Shorthand skills/ speed writing

Knowledge and Experience

Essential

• Demonstrable governance / administrative experience at senior level
• Experience of staff management
• Demonstrable evidence of project management experience and the delivery of objectives at a senior organisational level
• Experience of facilitating meetings at senior/confidential level, including sensitive/complex subjects
• Working knowledge and experience of using Microsoft IT applications, electronic diary management and use of internet
• Advanced written and verbal communication skills, report writing, committee papers, ability to research and write policies
• Demonstrable experience within customer service/patient experience
• Experience of Risk Register processes
• Knowledge and experience of Serious Incident processes and the requirements for reporting to external agencies
• Demonstrable experience with adverse incidents, reporting and management
• Demonstrable experience with clinical audit activity
• Demonstrable experience in managing/coordinating governance-related activities at a senior level
• Experience in developing and monitoring action plans at a senior level for Quality activity e.g. CQUINs, Safety Alerts, National Standards
• Familiarity with medical terminology

Desirable

• NHS experience

Skills and Knowledge

Essential

• Excellent organisational skills
• Ability to manage own workload and work independently without supervision
• Ability to prioritise and work under pressure
• Ability to concentrate for long periods of time
• Ability to communicate well at all levels both orally and in writing
• Ability to produce high quality word processed documents including correspondence, reports, presentations etc.
• Ability to devise and maintain office systems
• Ability to assist in the organisation of diary and workload management
• Ability to work as part of a team providing support for colleagues as required
• Ability to liaise effectively with all levels of staff including senior managers and medical staff
• Excellent interpersonal skills, tact and diplomacy
• Ability to liaise with external agencies including regional/national bodies
• Ability to work to deadlines
• Flexible approach to working day and good timekeeping and attendance
• Ability to prioritise and manage an unpredictable workload at short notice
• Ability to analyse and prioritise complex and/or sensitive information being received into the department and be able to make a judgement on what requires escalation/further action
• Ability to receive/impart confidential, contentious and emotional information
• Ability to deal with verbal aggression
• Ability to resolve conflict and deescalate challenging behaviours
• Ability to provide non clinical advice to patients carers/relatives and service users

Desirable

• Ability to participate in workshops

Person Specification Education and Qaulifications Essential Educated to Degree/Diploma level or demonstrable equivalent experience RSA III typing or equivalent qualification or experience Advance skills in Microsoft Word, Excel, PowerPoint, Outlook 5 GCSEs including Maths and English at grade C or above Management qualification or demonstrable equivalent experience Desirable Shorthand skills/ speed writing Knowledge and Experience Essential Demonstrable governance / administrative experience at senior level Experience of staff management Demonstrable evidence of project management experience and the delivery of objectives at a senior organisational level Experience of facilitating meetings at senior/confidential level, including sensitive/complex subjects Working knowledge and experience of using Microsoft IT applications, electronic diary management and use of internet Advanced written and verbal communication skills, report writing, committee papers, ability to research and write policies Demonstrable experience within customer service/patient experience Experience of Risk Register processes Knowledge and experience of Serious Incident processes and the requirements for reporting to external agencies Demonstrable experience with adverse incidents, reporting and management Demonstrable experience with clinical audit activity Demonstrable experience in managing/coordinating governance-related activities at a senior level Experience in developing and monitoring action plans at a senior level for Quality activity e.g. CQUINs, Safety Alerts, National Standards Familiarity with medical terminology Desirable NHS experience Skills and Knowledge Essential Excellent organisational skills Ability to manage own workload and work independently without supervision Ability to prioritise and work under pressure Ability to concentrate for long periods of time Ability to communicate well at all levels both orally and in writing Ability to produce high quality word processed documents including correspondence, reports, presentations etc. Ability to devise and maintain office systems Ability to assist in the organisation of diary and workload management Ability to work as part of a team providing support for colleagues as required Ability to liaise effectively with all levels of staff including senior managers and medical staff Excellent interpersonal skills, tact and diplomacy Ability to liaise with external agencies including regional/national bodies Ability to work to deadlines Flexible approach to working day and good timekeeping and attendance Ability to prioritise and manage an unpredictable workload at short notice Ability to analyse and prioritise complex and/or sensitive information being received into the department and be able to make a judgement on what requires escalation/further action Ability to receive/impart confidential, contentious and emotional information Ability to deal with verbal aggression Ability to resolve conflict and deescalate challenging behaviours Ability to provide non clinical advice to patients carers/relatives and service users Desirable Ability to participate in workshops

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospitals NHS Foundation Trust

Lowestoft Road

Gorleston-on-Sea

NR31 6LA

United Kingdom

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospitals NHS Foundation Trust

Lowestoft Road

Gorleston-on-Sea

NR31 6LA

United Kingdom

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)